Good points: Overall Professional experience, high quality time pieces, peace of mind purchase with warranty. Bad points: Only work on weekdays 10am - 6:30pm, not ideal if wanting to buy in... See more
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See what reviewers are saying
Could not have had a better experience! Every step of the way from the first email inquiry to literally walking out the door with my new watch, was completely personalized and made easy by Bowie an... See more
I inquired about a Graham chronfighter that was listed for I believe $3,250 and offered $3,000 and the lady Jillian very nice lady accepted that quote. Asked if I would like to proceed I asked a follo... See more
Prompt delivery, good service and attractive price. Surprised me that Watchfinder carries out security check. One thing to mention that if Watchfinder could arrange to deliver my alligator watch s... See more
Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent logistics centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a trade-in. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 Month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contact info
10/F, 2 Canton Road, Tsim Sha Tsui, Hong Kong, 00000, Hong Kong, Hong Kong
- +85238417222
- HKShowroom@watchfinder.hk
- www.watchfinder.hk
4.3
Excellent
134 reviews
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Hasn’t replied to negative reviews
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Bowie in Hong Kong is super…
Bowie in Hong Kong is super professional; watch is in great shape.
11 September 2020
Unprompted review
Good service
Good service. Watch quality is same as description on website! Price is reasonable. Salesperson's follow-up is good!
It would be better if description of movement can include caliber.
3 September 2020
Unprompted review
excellent customer service/sales
excellent customer service/sales, quick and responsive. Purchases can be made online but actual watches can be seen/viewed in show room.
27 August 2020
Unprompted review
A great experience in dealing with…
A great experience in dealing with Andrew
Very responsive the first watch I was interested ended up not being availible
Andrew recommended a good alternative.
I would return to Watchfinders for my next watch
12 August 2020
Unprompted review
Fantastic service from Andrew at WatchFinder
Bought a JLC through Hong Kong office and I did the transaction with staff, Andrew. The communication process was clear and easy to understand. I will recommend Watchfinder if you are looking for a pre-owned watch. Thank you Andrew for making the process like clockwork.
22 July 2020
Unprompted review
Very good experience
The overall experience was great. The communication and viewing was smooth and easy.
24 June 2020
Unprompted review
Excellent and professional service
Excellent and professional service. I have purchased 3 watches from Watchfinder & Co and all have been in amazing condition. I will continue to use them as my first choice in the future.
22 May 2020
Unprompted review
Staff was friendly and followed up…
Staff was friendly and followed up without being pushy. Very pleased with the purchase (and am currently wearing it.
13 May 2020
Unprompted review
Responsive and professional service
I appreciated Watchfinder’s personalised and responsive service. The watch that I was looking for was not yet priced on the website but I submitted an expression of interest and was contacted by a professional and knowledgeable salesperson who worked with me through to completion. The whole experience was quick and helpful. My questions and requests were addressed quickly and to my complete satisfaction.
8 May 2020
Unprompted review
Great service, trustworthy
Great service, all information needed were quickly provided
1 May 2020
Unprompted review
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