Waterways Holidays Reviews 

Really good

We rented a boat for a week and we were very pleased with the service from Starline

They kept us updated at all points before our cruise date and when it come to the big day they carefully explained everything to us in addition to explaining the features of the route

Also the boat tutor was very helpful and took the time to explain the boat features to us

Recommended

Well what can I say straight off from day one Keith and Theo introduced us to our boat were extremely thorough in showing us how everything worked then took us out onto the water for a quick demonstration on how to steer and control our boat we then had seven fantastic days on the Norfolk Broads in a very equipped boat definitely recommend definitely rebooking again
Just to finish thank you so much for our great experience

Simon & mandy

Good instructions, very good facilities on board. A fantastic experience would definitely recommend. Xx

Fantastic experience, loved every minute, helpful and friendly staff x

A brilliant experience that answered all our questions and left us fired up and excited - thanks!

I have hired many narrowboats over the last 40+ years and never had a problem. Recent experience has been with Black Prince and ABC - both excellent. However booking through Drifters has been problematic.
After booking I got a text from a different company (Waterways holidays) the following day saying my boat was not available. After confirming the boat was still available on the Drifters website, I called Drifters. They said it was a software error and apologised but could not do anything further. I then booked another boat direct with ABC and gave feedback by e-mail to Drifters. To their credit Waterways holidays called me immediately to explain that Drifters is owned by 9 companies (including ABC and Black Prince) and that Waterways Holidays was their front end. This is all very confusing for the customer but I guess would have been ok had the information on their systems been correct. So, one star for Drifters, but 5 stars for ABC who, when they were made aware by Waterways Holidays, immediately offered me appropriate compensation.

Very helpful with great knowledge!
Waterways Holidays made it really easy for us to book the right boat for our company. They made that extra effort to give excellent service

Easy booking process with follow up call the next day
Aaron was really helpful to ensure we had the correct boat for our needs and completed the process with care and professional skills

Top experience with a top bloke Aaron . While being professional , supplying all the required information over the phone after our initial contact off their website . Aaron was a delight to talk to with a great sense of humour and he made our booking happen ...... so that s 3 more happy "never done it before" sailors !!

Very polite and helpful on the phone, my booking isn’t till October, very excited about my break as never been canal tripping before..

I have just booked our holiday through waterways holidays and can't thank the ladies enough. I booked it on Friday night then got called out to work on Saturday Sunday Monday and Tuesday so was unable to complete the transaction... the ladies were incredibly helpful and extended the booking to allow me to get it completed. Happy, well mannered and clearly knowledgable staff who are a credit to the company. I hope the holiday is half as good as your staff!

Very easy process to book a cruiser on the Norfolk Broads

Excellent response from phone call,call handler recommended a holiday which we immediately booked and was very clear and helpful, Abbie whom handled the call was extremely easy to talk to and returned all calls and emails swiftly
Great customer service

This is the first time I have used this company and been on a canal boating holiday! The staff were extremely helpful and gave me some useful advice on some books to look at in preparation for the trip. Booking was easy and it was very refreshing to be able to speak to a friendly person! So far everything has been very straight forward.

Trudi was very helpful and patient in advising me which cruise to take.

easy to book a trip on the date you want to go how long you want and the exact accomadation needed took me all of ten minutes to sort it out

Mark was very helpful and dealt with my questions thoroughly

Brilliant service, we sought advice given we are the other side of the world and Trudi could not have been more helpful. True five star treatment

This is a really personalised service where you get to speak to real people and ask all the questions you need.
The holiday was confirmed really quickly.