It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site. Very polite, and exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just booked a week on one of their luxury cruisers. Their website is easy to use, concise and transparent so you know exactly what you’re getting. Good menu to help you choose your location and da... See more
We booked the boat we thought would suit our needs and the next morning I got the confirmation phone call and all the necessary information. Payment was made and an easy trouble free experience was a... See more
Remarkably simple compared to other booking forms. I requested the size and date and voila! Form completed satisfactorily. I then telephoned your agent Mark who was extremely helpful and efficient.... See more
Company details
- Boat tour agency
- Holiday accommodation service
- Holiday Apartment Rental
- Self-Catering Accommodation
- Holiday home letting agency
- Vacation rental
Written by the company
Waterways Holidays specialise in offering self-drive boating holidays on the UK canals, rivers and Norfolk Broads. Offering over 1,800 boats from a choice of 80 different start locations in England, Scotland and Wales, we can find a holiday afloat to suit everyone. The types of boats offered include narrowboats, cruisers and yachts (both modern and traditional) and no previous boating experience is required as full instruction is provided at the start of your holiday. We also offer boating holidays on the waterways of France, Germany and Portugal for those looking to venture a little further afield.
Contact info
47 Station Road, GU11 1BA, Aldershot, United Kingdom
- 01252 796400
- info@waterwaysholidays.com
- www.waterwaysholidays.com
4.9
Excellent
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took the time to listen to our needs to…
Took the time to listen to our needs to make sure the boat was suitable
7 July 2023
Unprompted review
Reply from Waterways Holidays
Thank you Elaine. 😊
Minor website irritations
The website made looking at boat plans cumbersome, comparing boats, no indication of "same basic boat but there are 3 of them". Couldn't search by boat name...it was laborious.
23 June 2023
Unprompted review
Reply from Waterways Holidays
Many thanks for your feedback Craig. It is always really helpful to understand how we may improve our search facility by adding to the existing filters and sort functions at the top of each search results page.
There is an option to search for a specific boat by name using the small search box at the lower part of the main web pages but this is not perhaps as visible as it could be. Thank you once again for your feedback and we wish you a very enjoyable holiday. Nigel
Reply from Waterways Holidays
Thank you Sharon. Your 5 star review is very much appreciated
Good Service
Rang back within 12 hours. Friendly staff with expert knowledge very helpful. Very good service.
5 June 2023
Unprompted review
Reply from Waterways Holidays
Thank you so much Adrian
Reply from Waterways Holidays
Thank you Amy - have a great holiday!
Great few days break on the canal
Great few days break on the canal. We booked very last minute and the process was handled really well. The booking staff (Trudi) was knowledgeable and gave some good advice on our chosen route.
Boat was all ready for our arrival. Was given a handover of the boat and were accompanied through the first set of locks to make sure we knew what we were doing.
Handover on return was smooth. Really happy with our short break and enjoyed a relaxing few days.
3 June 2023
Unprompted review
Reply from Waterways Holidays
Great to hear that you really enjoyed your short break with us. We hope to help you choose your next boating holiday before too long 😊
Online chat assistance invaluable
When it became a bit daunting finding what boat to choose from the website, the online chat popped up and Trudi was very helpful. From then on booking was a breeze.
27 May 2023
Unprompted review
Reply from Waterways Holidays
Thank you Pam. Your kind comments have been passed on to Trudi
It was a slick and polite experience…
It was a slick and polite experience and I even got wished a happy birthday for when I'm aboard on the 8th.
23 May 2023
Unprompted review
Reply from Waterways Holidays
Thank you for your very kind feeedback Mark. Have a great holiday!
Reply from Waterways Holidays
Thank you for your 5 star review. It is very much appreciated!
Brilliant to actually speak to a person…
Brilliant to actually speak to a person when making my booking. The waterways representative was extremely helpful. This is the second time I have used Waterways and will continue to do so in the future.
10 May 2023
Unprompted review
Reply from Waterways Holidays
Thank you Mark. Hope we can help you again in the future. In the meantime, have a great time!
Clear, helpful information
Clear description confirmed when I spoke to representative. Lots of choice available from different starting points.
8 May 2023
Unprompted review
Reply from Waterways Holidays
Dear Mr & Mrs Debernig, thank you for your review - have a great holiday!
Very informative and helpful
Very informative and helpful. Went through all the details. Friendly service.
27 April 2023
Unprompted review
Reply from Waterways Holidays
Thanks for your 5 star review Leah. It is really appreciated!
brilliant customer experience
Easy to book on the website
Company got back to me when they said they would
Great value and very helpful staff
Super help videos and route advice
23 April 2023
Unprompted review
Reply from Waterways Holidays
Thank you for your review and 5 stars 😊
Thank you for all the help.
20 April 2023
Unprompted review
Reply from Waterways Holidays
Thank you so much for your 5 star review Bill
Your Quick response to our enquiry a…
Your Quick response to our enquiry a good and polite service
14 April 2023
Unprompted review
Reply from Waterways Holidays
Thank you Terence
This was a good company to book our…
This was a good company to book our canal boat holiday. Large range of boats on offer from different boat yards. Booking process was easy, you book, get a confirmation email and then a phone call to talk through the booking details and to take payment.
Price was competitive and website easy to navigate.
9 April 2023
Unprompted review
Reply from Waterways Holidays
Thank you Pat. We really appreciate your positive review.
Floating Holidays Middlewich
Friendly people- couldn't be more helpful. Boat was amazing, new in good order. Comfortable beds, nice and warm. Pick up and hand over very easy and quick.
3 April 2023
Unprompted review
Reply from Waterways Holidays
Really pleased you has such a good holiday. We look forward to helping you plan your next adventure afloat
Really helpful
Really helpful, informative and friendly response. Thank you!
25 March 2023
Unprompted review
Reply from Waterways Holidays
Thank you Caroline
Easy process and very prompt…
Easy process and very prompt communications.
Looking forward to the holiday
25 March 2023
Unprompted review
Reply from Waterways Holidays
Thank you so much for your kind review
Booking was simple going to the site…
Booking was simple going to the site then I was contacted by email and phone they answered my questions quickly, and the booking was made with ease.
16 March 2023
Unprompted review
Reply from Waterways Holidays
Thank you. Your review and lovely feedback is really appreciated.
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