Waterways Holidays Reviews 

490
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process straightforward and simple. Many people appreciated the company's website, describing it as easy to use, informative, and simple to navigate. Reviewers frequently highlighted the staff and customer service as exceptionally helpful, polite, and knowledgeable. The service provided is often described as professional, efficient, and clear, with information and advice being easy to understand. Customers also noted the quick responses and the overall pleasant and reassuring experience provided by the team.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, simple, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, friendly, and... See more

Website

Consumers find the website to be positive, highlighting its ease of use and clear navigation for choosing... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to book, quick response after pressing book from a lady who called to take payment, much preferred this way rather than having to input details on booking site. Very polite, and exp... See more

Company replied

Rated 5 out of 5 stars

Just booked a week on one of their luxury cruisers. Their website is easy to use, concise and transparent so you know exactly what you’re getting. Good menu to help you choose your location and da... See more

Rated 5 out of 5 stars

We booked the boat we thought would suit our needs and the next morning I got the confirmation phone call and all the necessary information. Payment was made and an easy trouble free experience was a... See more

Rated 5 out of 5 stars

Remarkably simple compared to other booking forms. I requested the size and date and voila! Form completed satisfactorily. I then telephoned your agent Mark who was extremely helpful and efficient.... See more


Company details

  1. Boat tour agency
  2. Holiday accommodation service
  3. Holiday Apartment Rental
  4. Self-Catering Accommodation
  5. Holiday home letting agency
  6. Vacation rental

Written by the company

Waterways Holidays specialise in offering self-drive boating holidays on the UK canals, rivers and Norfolk Broads. Offering over 1,800 boats from a choice of 80 different start locations in England, Scotland and Wales, we can find a holiday afloat to suit everyone. The types of boats offered include narrowboats, cruisers and yachts (both modern and traditional) and no previous boating experience is required as full instruction is provided at the start of your holiday. We also offer boating holidays on the waterways of France, Germany and Portugal for those looking to venture a little further afield.


Contact info

4.9

Excellent

TrustScore 5 out of 5

490 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(490)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely adventure at Brewood

We arrived on time at Brewood and were immediately shown round our boat Sir Ulfius. Everything we needed was supplied other than our own food, drinks and shower gel etc.

We were given a thorough description of how to start, steer, stop, moor the boat etc but nothing prepares you as a first timer other than just getting on with it.
The boats are well maintained, clean and tidy and for a Mon to Fri break it was excellent value.

If anyone is thinking of doing this as a short break or holiday I’d say give it a go. It’s not like sitting on a beach in the sun, but it will leave you with great memories forever.

24 September 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Hi Joe. So pleased that you enjoyed your holiday from Brewood and thank you so much for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Debbie was brilliant at sorting me out…

Debbie was brilliant at sorting me out a wide beam canal boat for a week’s holiday! Thank you so much!

8 September 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you so much for your very kind feedback Ed. It is really appreciated!

Rated 5 out of 5 stars

Really good set up at the boathouse-…

Really good set up at the boathouse- clear and concise instructions and demonstrations on the boat. Friendly team and relaxed feeling. Boat was great- clean tidy and set to go on our arrival.

25 August 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your review David - so pleased to hear that you had a great time!

Rated 5 out of 5 stars

Trudi

Trudi was very helpful and knowledgeable

29 August 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you so much Jane. Your feedback has been passed to Trudi who was delighted to hear you kind comments

Rated 4 out of 5 stars

THE COMPANY IS SIMPLE

THE COMPANY REP. MADE IT SIMPLE AND EASY TO COMPLETE THE BOOKING.
MANY THANKS TO ALL THE STAFF

19 August 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your lovely feedback Mark

Rated 5 out of 5 stars

Great

Really helpful assitance and the process was really painless.

15 August 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you so much for your very kind feedback and 5 stars Luke. Have a great holiday!

Rated 5 out of 5 stars

Good company to book with

Easy booking procedure and very helpful when they called me to confirm the booking. Looking forward to our holiday!

7 August 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your kind feedback Richard. Have a great holiday!

Rated 5 out of 5 stars

Waterways Holidays attended promptly…

Waterways Holidays attended promptly and courteously to my request for a booking. Heather was most helpful in discussing my requirements and arranging booking confirmation.

27 July 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your very kind feedback and 5 star review Richard

Rated 5 out of 5 stars

Great response and very helpful !28

Great response and very helpful information. We are looking forward to this experience and your company was very engaging and helpful.

28 July 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you Kelvin. Have a great holiday

Rated 5 out of 5 stars

Booking experience

The lady that phoned to confirm my booking was so helpful and lovely, we are very excited for our holiday

25 July 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you for your lovely feedback Clare

Rated 5 out of 5 stars

Incredibly easy website to navigate…

Incredibly easy website to navigate with plenty of information. The staff in the office when calling were super friendly and helpful too. Would highly recommend.

17 July 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you so much for your really kind feedback Freddie 😊

Rated 5 out of 5 stars

Excellent service and very friendly…

Excellent service and very friendly staff, have used them on at least 10 occasions and will continue to do so. Well done to all the team for their superb customer service, something you don't see much of anymore

14 July 2023
Unprompted review
Waterways Holidays logo

Reply from Waterways Holidays

Thank you Stephen. We really appreciate you trusting us to find another boating holiday for you and we hope that we may be able to help you again in the future. Have a great holiday!

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