Wates Group Reviews 

This company has done nothing but change appointments over and turning up unannounced several times in a week
I work night shifts and been woken up by your incompetent company on several occasions
I have had enough this absolute nonsense get it sorted out

Went to work with Wates re. decarbonisation project for social house as a document controller. Lasted with them for 3 weeks. Absolutely shocking company to work for. No support given whatsoever. Management unsure what they are doing. Prone to becoming very stressed out then taking it out on workforce. Very unprofessional. Dont work for WATES!

Awful company, repeated promises made to residents local building project. Complaints made over noise pollution earlier than legal times and lorries (against their promises in writing). Complaints completely ignored and closed with no apology or acceptance! Will be reporting it further!

Been in the construction industry for awhile myself so know abit, the sort of low level work and the attitude of wates workers is atrocious. To think I applied for a job with wates and they had the nerve to turn me down. They actually did me a favour. This company is bottom class

AVOID AT ANY COST
EMERGENCY CALL WAS IGNORED FOR OVER 9 HOURS! Reported at 14:40 FOR A CONTRACTOR TO SHOW UP @ 23:10.
Rude telephone operator
None responsive service.
AVOID

Wates group worker came to my house and did an appalling job how do these people get work

Completely an utterly useless. Came to fit a new door. The door they have put on is way to small and filthy. Bodge job!!!.

Richard Crisp an employee of your group finds it amusing to mock the death of football fans
Utter vile human being, I hope you do not employ animals like this going forward

Just type into Twitter/X “Richard Crisp” and you’ll see the type of people you’re dealing with

This company employs a Richard crisps who was mocking and laughing about a West Brom fan dying.

Richard Crisp represents this company put his name into X, what a vile thing to say about another human being.

Project Manager - Richard Crisp (Crispy) likes to post on social media mocking the deaths from the Hillsborough disaster. His exact words he used were “when we reach 100 (deaths) we will throw a party”. Disgusting allowing people like this to work for a company.

Awful unprofessional staff and service. It has taken 7mnths just to get a survey and now you cannot get in contact with any of the Hackney Homes Wates staff as they ignore emails/texts/phone calls. As a ex employee of Wates It's like they just cannot be bothered with customer service anymore. First surveyor I get to check my social housing home was ignorant & rude and certainly has no people skills, and was asked to leave my home. Then it took another 5mnths to get another surveyor to attend. Now approvals have been made your left in limbo with no idea when or if the works will start and trying to contact them is the stuff of nightmares. Their head office reception is no better, as when they eventually pick the phone up they refuse to even tell you who you need to talk with. It's ridiculous. This is a million miles away from the Wates I once knew & was proud of working for. This lap lustre attitude is a red flag, as if the Wates staff are useless you can bet your last £ the sub contractors allocated will be even worse.

Completely useless! Pa housing Tennant and have a running tap since July. They need to change taps or the bath..I don't really know, sub contractor tried to change taps but couldn't so handed back to wates. Wates then gave a date for today, abd didn't even turn up, with not even a courtesy call, have waited in all day and even checked with PA Housing, this is not the first time I've had problems with this company, they treat social housing tenants like crap, and with no respect.

Wates group who do repairs for West Lancs council have let me down four times so far,they’ve supposed to be repairing the wall on my rented garage but they never turn up.

Purchased new built property from them less than 2 years ago. Flooring coming off, defected items never got replaced after several contacts. EV charging bays promised and advertised and missold properties. But, no sign of EV charging at all. Now 2 years aftersale warranty coming to end and their customer service manager just wants to close all the reported issues saying its not their fault. Shocking unprofessional company. Never buy from them.

Awful company. Avoid if possible. Owe my partner a weeks wages an sacked him after I had a miscarriage. Most unsympathetic company ever. No documentation no checks. The staff r awful don't no wt there doing from there elbow. Steven brown paul an Wendy are the worst managers iv ever come across

We purchased a house from Wates in 2019. Prior to completion, we compiled a snag list. Not one item was resolved by the time we moved in. After moving in, we extended the snag list to over 40 items. It took over 2 years to get the bulk of these resolved but as we notified them of the issues within the 2 year warranty period, we knew we were within our rights and that it was the responsibility of the house builder to right the wrongs. On numerous occasions we spoke about our staircase, substantial movement and cracking. We had people come out and look at the stairs, a survey done and multiple emails and communications back and forth but were told each time, it’s expected in new builds as there is movement. We accepted that this was a possibility but there was far too much movement and cracking for our liking.
After discussing with neighbours, we discovered that they had the exact same issue, and on one side, their stair had completely collapsed in on itself which was very dangerous as they had a small child. Both sets of neighbours ended up
Paying out of their own pockets to have the stairs fixed and serviced as they had not previously made Wates aware of the problem. Fast forward to this year, and now, 1 of our stairs has completely collapsed and 2 others are going the same way. We have had 2 specialists come out and access the staircase and they both have said that they wouldn’t expect the stairs to be in their current state in a 30 year old house, let alone a 5 year old house.
We have approached Wates about this, not expecting anything back other than their usual handoffish reply (which we got) but my point is, their customer service from day one has been abysmal and I would not recommend them to anyone, not even my worst enemy as they ignore correspondence, have shoddy workmanship and standards and really don’t care about their homebuyers after they have your money! They are building more houses in Cardiff and I really pity anyone who spends their hard earned money on one of their properties as I have no doubt they will encounter similar issues in the near future.

This company not paid salary. I don't trust him.

The worst contractors I have ever dealt with

On multiple occasions say they will
Be there between 8 and 1 and then don’t come at all or send cowboy builders with an attitude who have no idea what they are doing.