Wates Group Reviews 

The kitchen fitters were brilliant, did a lovely job. Polite and well mannered, efficient and on time.
I have requested the finishing touches be completed now on four different occasions, being told that they would get it sorted. They never have, they even came out to see me to assure me that these jobs would be completed.
Still waiting months down the line.
I fitted my own floor, I told them that I would prefer to, they said that they would latex the surface of the old floor for me, they never did.
I’m still waiting for the extractor fan cover, it never came.
In all, it’s a shame that the end result was a bit disappointing, because it would have been a lot different had they had done what they said they would do.
Empty promises I’m afraid.
Could do better.
Today is the 20th of July.

Wates has a contract with Notting Hill Genesis, a social housing provider.An elderly relative living in sheltered housing experienced a leak from a flat above last night. A Wates plumber attended as an emergency but reported the leak as contained, because he couldn’t access the bathroom pipes in the flat above, due to them being boxed in with no access. Yes, the leak was contained by me using containers & a bucket to catch the water which was dripping like a tap! I’ve spent all night emptying the containers and bucket on the hour with little sleep!
This Wates contractor would not be impacted by the leak. My elderly relative is! Our voice doesn’t matter. Apparently his does! Added to that Notting Hill Genesis don’t listen to the needs of their tenants either, but choose to listen to the contractors, who do things to suit themselves, the leak is from a bathroom where the pipes have been boxed in with no access! Cowboys? Turns out another Wates contractor attended mid-morning today & discovered the leak was from the hot water storage tank. Couldn’t the first one have done the same last night?!

Criminal gangs operating in wates! They just don’t turn up when they say they would & plus more criminal activity.

Inconsiderate company has no regard for the local community. Wates parks all of their commercial fleet vehicles on residential roads, residents have to park further away from their homes and schools.

I've just had a new kitchen & bathroom done with Wates & my housing association. From the first day of arriving I've recieved nothing but respect, politeness and HARD work from each member of the team!.
Intact they've all gone above and beyond to get the work done and of high standard. I couldn't be happier with the end results.
They've come in and cracked on with the jobs, cleaned up as much as possible after, turned up on time and even worked over. Each team member is a credit to the company.
Scott you have a fantastic team with you and you all deserve the credit given. Angela a top lady who got the planning in place and work started quickly. I cannot fault these guys in any way whatsoever!.
The end results are truly stunning!
As for all of these not so nice reviews..I certainly wouldn't believe everything you read. The team that have been in my home for the past 8 days have been nothing but hard working respectful lads.
I'm very very happy with all work done 😊💯💯 Thankyou!

They have survey some tiles 2 times that need to be replaced ( i had to take days off from work) and third time they ve send a tiler to fit tiles, but he didnt have any tiles. Incompetent company from top to the bottom.

The worst experience ever! If only I could give 0 stars!

Absolute shower of excrement do not use under any circumstance. All appointments are 4 weeks apart including if they fail to turn up. It takes them 6 months to repair a window... it takes 1 month to measure it another month for them to get the part .... they will then not show up 3 times... they need 2 people to do every job I assume in my case 1 person to hold the glass why another applies putty.... I'm on the ground floor ... so they don't even need someone to hold a ladder. Finally I advise you go to night school learn how to do whatever job you have on a course.... because it will quicker than waiting for these clowns to do your repair.

Would give 0 stars if I could, absolute joke of a company, couldn't organise a p##s up in a brewery, shoddy work, not working to arranged timescales and lied throughout the work which after a year still isn't anywhere near completed and yet again it's excuse after excuse or just passing the blame , beyond a joke now

There a complete joke all of there trades They don't know there ar.e from there elbow All they care about is profits.Sandwell council used them many years ago and may well still be using them on refurbishment projects all I can say they must of been cheap or getting back handers as there workmanship is the worse I have ever came across still doing rectifications there supposedly qualified Tradesmen did wrong or very poorly

I’m a tenant of PA Housing. PA Housing have a contract with Wates Group for maintenance of their properties and a plumber from Wates visited me this morning to fix a faulty kitchen tap. Sadly, I forgot to ask his name, but he was cheerful, polite, dynamic and highly professional. He actually replaced the tap instead of merely repairing it and did this in record time. There are so many negative reviews about Wates Group on Trust Pilot, but this, my first ever contact with Wates, has been most positive.

incompetent, they turn up with different jobs rather than what was agreed, wasted time of work, between them and newlon housing repairs department, I wouldn’t even give one star

If I could write a review without a star I would. This company is a joke and should be ashamed of themselves. Constant no shows without any notice. Booked days off work wasted sitting around for no shows. Of course there is no number to contact them. I cannot believe they get away with treating customers like this. They remind me of an old saying ‘buy cheap buy twice’. Clearly put in a cheap bid to the council and the council being as dumb as they are have hired them. Their own contractors will tell you they have taken on more than they can handle. Clearly. Bet their complaints are through the roof. Would never ever recommend this company. Ever.

Currently having a new kitchen done through wates and the local council.

Firstly the electritians trashed my carpets and fled out of the door without cleaning them. They took my lights out when the workbook stated we are keeping our own lights so I had to push and push to get them to change them back. They damaged my landing wall paint job and left dirty hand prints everywhere. And were heard complaining that they couldn't wait to "get out of here"

At the start of the work I polite requested a socket for my new cooker hood. Which they agreed to but didn't bother to do it. None of the sockets are level.

After expressing our wishes to use a new cooker hood, The gas fitter continues to install gas pipes up round the kitchen near the ceiling that will be boxed or trunked in.. Which looks horrendous and also means we now cannot have our cooker hood installed at all!

I'd sooner have left our old rotted and mouldy cupboards than go through the stress of this.

It's absolutely breaking me!

No contact happening through out the time my kitchen being done! I wouldn't even give them one star but it wouldn't let me do anything lower! To get the work done I had to get in contact with the TLO and couldn't get anything out of them, would of been easier getting blood out of a stone to find out was be done and when! The contractors True Colours are absolutely amazing couldn't fault them! They dealt with me personally so I knew what was happening and when. I recommend using true colours directly!

Terrible service. Workman came out last week but said supplier was too far away to go get a part so made another appointment. Waited all day for a morning appointment and they havent bothered to show, havent contactede and they dont answer their phones, i was on.hold for 58 minutes. NHG told me i might aswell not bother because wates dont answer their phones to them either!

Absolute joke of a company! Our LHA used them to refit our kitchen and I wished they’d never. Measurements were all wrong resulting in odd cupboards fitted, 3 leaks from shoddy plumbing, bad paint work (they even painted over the plastic trims of EVERYTHING rather than cut in!) and snagging left unfinished. Damage to dishwasher.
Several appointments made to attend but no one arrived. They used Select Installations to undertake the works but no one seemed to take charge when there was an issue.
And don’t even bother calling! I’d say AVOID but like us you probably won’t have a choice!!

Awful company. Had a new bathroom and kitchen fitted they ripped out the kitchen one Friday and didn’t return till 2 weeks later. Ripped wallpaper off that shouldn’t have been ripped off was told to get a replacement and they would pay me back. Was like trying to get blood out of a stone to get it back. Leak in bathroom they have been informed and its still leaking nobody has been round to sort it messaged the contractor to ask when they will be coming to sort it and have been left on read no reply. Stay well clear

Avoid avoid avoid!!!’nThis company is absolutely a joke. They left my poor elderly mother with no roof in the dead of winter. They are so rude they lie avoid at all cost
They don’t answer the phone avoid avoid avoid

Rude, aggressive, unprofessional, and will not fix damage caused to your property. If you have a choice, go elsewhere.