Wates Group Reviews 

One finger doesn’t even know what the next finger is doing. Between Wates and Southern housing I have lost the plot. My mum is 82 and has had no heating for over a year now. At least 30-40 engineers have come. Sometimes not even knowing what they have come for. I have also been lied to about them trying to get in-touch with me, they haven’t! Whatever company the maintenance team are from, they dropped off 2 fan heaters after midnight! And this was only in the last few days! Both boxes were mouldy and wet with damp…. WHO DOES THAT?!?!

Would THEY live like this or let their loved ones live like this?! I have missed so much work due to this too

I reported a problem with damp and mould in January 2023 in my home to West Lancashire district Council. Now being November I am still with a botched job. I consider myself to be a good council tenant and look after my home with pride If I could mark a minus on the reviews I would. A very disappointed tenant. I actually cannot find the right word to express how I feel. Over the past few months I've even sent pictures directly to wates emails and still nothing has been done. They haven't even tried contacting or calling me to find out what the problem is Very disappointing. I am also disappointment with how the council has handled this, at one point i was told by a senior manager that once a problem was reported to Wates it was down to them how they dealt with it it was not for them to interfere. Who actually pays these peoples wages.... God knows what rents and council tax goes on because it definitely is not on good workmanship nor on customer service training.

I had a horrible experience on the phone today with Wates when chasing up on a repair they had not completed for a leak. The staff i spoke to were the most rude and condescending people I have ever come across.

After sitting on hold for 25 minutes, the first woman I spoke to asked for my details and then without asking passed me back to the property developers phone line where I then had to start from square 1 again. After spending another half an hour on hold, the second person I spoke to interrupted me whilst I was explaining the situation and was shockingly rude. I felt he was mimicking my voice and speaking in a condescending tone. He also said that I didn’t appear anywhere on their system, despite them literally sending contractors out to my property 2 weeks ago.

I would strongly discourage anyone from using Wates in the future.

The customer service is very poor on the phone. Needs proper training

A repair to my bathroom light,which I have been unable to switch off for over a week, was arranged with them through my Housing Association for today between 8am and 1pm.

They have not bothered to inform me if they are or are not attending today. I have had no communication from them at all.

They are a complete and utter shambles and I have told my Housing Association this.

If I could give less than 1 star,I would.I am not happy

I can’t believe all the negative reviews on here. I’ve had 2 repairs carried out by a Wates Contractor.
Last week I had a blockage & leak under my kitchen sink, George attended my home which is a Notting Hill Genesis property, he fixed the problem really quickly.
Today Aiden came and fixed a leaking toilet, replaced a flexi waste pipe.
Both were respectful of my home and cleaned up after themselves.

Customer services cannot be worse. over 45 minutes of the phone, then put on hold and line disconnected. Rude lady who does not introduce herself and resistant to give me her name. Poor communication.
Contractor employed by Peabody housing that does awful job at residents address but does not allow complaints.

This company force you to cooperate with them, then when you have a complaint they ignore you and they become RUDE. my property was damaged and they are refusing to replace it and Mel the liason officer is ignoring messages. AVOID

A most unprofessional bunch of cowboys. USELESS

1 star is too much for this service. My grandmother was locked in her house and had to call a locksmith to help her to fix the problem. Unfortunately, she happened to reach this company first. They sent a worker to her who arrived over an hour late. He was rude and intentionally confused her. He charged her an extortionate amount of money for less than 1hour of work. She has since had another opinion from another, more honest, locksmith. He told her that he could fix the problem for half the cost of this company diagnosing the problem. He also mentioned that the worker from Wates Group had intentionally damaged the locking mechanism to ensure that she would return to them. Thankfully, she will not be using Wates again. Nor will anyone that I come into contact with. Extorting the elderly is nothing short of evil and should be punished severely. This company needs to be audited by a tribunal agency and should not be allowed to trade until this has been completed.

Disgraceful sevice. As a stonewater tenent i have no idea why they use a company with such a bad reputation. They have bad customer service, digusting repair reputation, send the wrong trade people to jobs. Repairs are fixed cheeply or not at all jobs not complete within time scales.

Continued sending me messages in spite of my leaving the property, at first not a bit convenience but then attempted to contact them to remedy the situation and received a call handler who seemed completely disinterested in undertaking his role in a professional manner, which has put me off on wanting to work with them in the future. I would not reccomend.

Have a great experience and customer service with Philasande Mlityalwa an operative from Wates who came to replace and fix my kitchen glasses. Really professional, respectful and patient with us. Dealt promptly with our queries thank you

the maintenance man Andy came to my house and made sure that I had my lock installed after waiting two months for he ensured he would not leave my property. he left and went searching for part that wasn't easy to find then came back installed it and made sure I was happy with all the work he had doe before leaving he even cleaned all his mess and hover my stairs for me happy customer .

Absolute incompetent bunch of jokers. DO NOT EVER USE THIS COMPANY unless your a Croydon council tenant then you have no choice. Cowboy company.

I could give a 0 if I can. Rubbish company. The pump broken in my bathroom, they sent so many different people to try to fix it, nobody fixed it and now after 15 days I still waiting for someone to come and fix it. Make me waste my time. I have one little boy 4 years old and now when we need to have our shower we need to take the water away with small bowl and mop. It’s no fair with us.
I’m really upset with this company and I can’t understand why Brent Council keep the contract with them.

I would give a - 0 if I could. Wates want the money from peabody but don't actually want to do the work. housing officer booked in works to be done in my bathroom with management. Sadly management don't know what they are doing and definitely need a job in tesco, they might manage to stack sheleves. 4 times operatives have come out to carry out plumbing work to my Toliet and stack pipe. And said they don't have the go ahead from management. Supervisor dave has no bedside manner. Wates management don't take any accountability for there mess! Incompetence at its finest if that's what your looking for book today with wates. Awful company and I have asked to speak to management and they refuse. So please don't copy and paste asking for me to contact you! I'd rather poke my eye out

This company are disgraceful.
6 times they have been to my neighbours to rectify a guttering problem. Sadly the water from the leaking guttering falls onto my property causing flooding as the join is so bad.
I am chasing the housing association even though it is not my place. I am fed up with the incompetence!
Carol Sutton

I cancelled a day in advance AND the repair man at my door 2 hrs ahead of time filmed via ring doorbell.

Unfortunately, not only did the workman turn up but HE KNOCKED AT 8AM!

The job was clearly scheduled for 10am.

As I rescheduled it, please inform wates office that by no means should a workman be knocking my door 2hrs before the scheduled appointment hence the word "scheduled".

I'm not here to make their job easier when I have a toddler to attend to at 8am PLUS it clearly states avoid what? School run!!!

This isn't acceptable that Wates think they can just randomly turn up 2 hrs ahead of the appointed time slot.

Please forward this to wates as they do not publish their email contact information on the website.

I have already rebooked this job for the 25th September in between 10-2 so I do not expect anyone knocking my door beforehand as its not professional!

MILs key broke off in lock. 6 pm call out for 30 mins work cost her £600!!!!! Trying to chase this up but phone call to office doesn’t link to actual group that delivers call outs so awaiting a response that acknowledges this was day light robbery