Wates Group Reviews 

Avoid avoid avoid!!!’nThis company is absolutely a joke. They left my poor elderly mother with no roof in the dead of winter. They are so rude they lie avoid at all cost
They don’t answer the phone avoid avoid avoid

Rude, aggressive, unprofessional, and will not fix damage caused to your property. If you have a choice, go elsewhere.

Absolute joke of a company. The actual engineers are great, but the higher ups don't know what's happening. Ripped out my kitchen on the Monday then didn't come back until the following week only to break my heating. They're obviously taking too much on with false promises. AVOID!

I live in a corniche type 2 house in Bradley Bilston we are having a refurb modernisation by Wolverhampton city Council
We had no information to say our window blinds would not fit anymore so we had to replace all windows blinds at the end of November £600 as husband fitted them himself to save some money as close to Christmas
Then our Ariel packed in Christmas week due to falling of the scaffolding another expense we didn’t need we had a new one fitted in the loft the man that fitted it was not happy working with all the debris in the loft as they lagged loft then took the roof and chimney off the contractors have been considerate to our needs and pleasant
When speaking to one of the supervisors she said they new the blinds wouldn’t fit WHY WERE WE NOT TOLD

Worse Company ever....
Lie to customers and then talk about them not realising that they didn't put the phone down.
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I had been given an appointment for a day when I specifically had said that I wouldn't be at home. This date and time was sent to me by text message the day beforehand.
I have called Wates in an attempt to inform them of this and arrange an appointment for the date which I had originally requested.
After over 50 minutes on hold with repeated messages saying 'We are experiencing a high volume of calls,' I was cut off! I am not trying again as I have to leave for my hospital appointment.
Why on earth do Notting Hill Genesis Housing consistently award contracts to companies with such an abysmal track record?

Worst company rude customer service staff.....its like they just give any clown a job terrible service operative do not know what their doing its a joke all round

In late 2022 this company came to do our downstairs bathroom to say tha there workforce was horrendous.. They didn't speak a word of English and found them smoking Drugs.. So we mentioned it to the site manager and he apologized and said he would get it sorted, because we said we did not those particular staff members in our home in our home as they were smoking drugs at our door.. This is going on nearly 2 years now and still nothing rang up our local housing office and they said that the company will not work for us as we were aggressive lies all lies when we called we were abused on the phone by a manager and I asked him to come to the house and see the work they had done, he refused and told us that he would not work for us as their staff were professional... The managers are rude and aggressive on the phone but if you meet them outside and doing projects on the road they would nearly lick your boots.. 💯💯Avoid this company at all costs.

Although the company hasn’t got a very good reputation, the operative which visited my house to conduct a energy survey who is independent and drove from Leeds to London to complete the jobs was very considerate, friendly and knowledgeable and answered every question that I had with good details and dealt with any concerns I had.

So my experience with wates group was actually a good one despite the bad reviews on trustpilot.

2 hours 12 mins on phone...no one answered!!!! An afternoon of wages lost AGAIN waiting for workman to turn up !!!!!! Twice in 2 weeks !!!!

Avoid terrible company that subcontract the work out to cowboys

They don't respond to emails, constantly cancel repairs last minute, very disorganised and chaotic but of course Harrow Council award them another huge contract for their poor services, really does say it all

Absolutely useless.

On hold for nearly two hours and still no answer. Recorded message says 'high call volume'. How about employing enough staff to answer the calls?

In what universe is it reasonable to have customers on hold for nearly two hours and still not answer?

Terrible company never answe the phone been waiting nearly 2 weeks for an emergency repair which has resulted in being with out washing facilities absolute disgrace

When you tell someone that they need to stay at home for a 4 hour window for an EXTERNAL repair, TURN UP!!!!!!

Wates and Southern Housing you are the worst companies ever.

Wet room fitted for my disabled child by wates sheffield leaks after 6 weeks they come out cut a big hole in kitchen ceiling no where near the leak and said it wasn't leaking and left I made the hole bigger to discover its leaking in 3 different places and the shower tray is not supported properly and moves about, the hole bathroom has just been thrown in the workers are real cowboys I will be taking this further it's disgusting work these cowboys need naming and shaming leaving my disabled child with this mess of a wet room I have taken pictures of all the bodged work and will be sending it to sheffield star

The biggest expenditure of my entire life as a leaseholder due to major works being carried out on the tower block where I live and Wates cannot turn up for a prearranged kitchen survey appointment, nor give me the courtesy of letting me know, waste my time and they don't pick up the phone. Looking at the other reviews perhaps it's best if I don't have a new kitchen at all and allow Wates to poke around with shoddy workmanship and make things worse. I'm not waiting in for them again,

I am writing another review due to it being over two months and work is still not finished , they have damaged my appliances broke my household items left paint on my appliances no one gets back to you, I have messages that no one replies back to, I have unanswered calls , i STRONGLY ADVISE THAT YOU DO NOT HIRE THIS COMPANY THEY ARE RUDE AND DONT HAVE A CLUE WHAT THEY ARE DOING AND NO COMMUNICATION SKILLS WHATSOVER!

There have been many issues experienced with this company. The most recent issue is that I've been waiting for an appointment to be arranged for over a year. Does anyone answer calls? Whenever the council calls their office to enquire why an appointment hasn't been made – they get nothing. The office opening hours are pathetic (something like 12:00 to 15:00), what on earth are they doing? The management of this company is extremely poor. There's a desperate need for either retraining or replacing managers. Great managers make great teams that result in a great business, but this is not the case here!