Watsons Singapore Reviews 116

Reply from Watsons Singapore

Apr 5, 2026

Thank you for sharing your recent experience.

We sincerely apologise for the encounter you faced and appreciate your honesty. Your feedback is important to us as we strive to maintain a respectful and professional work environment.

To help us look into this matter further, could we kindly ask you to provide more details—such as the date and time of the incident and, if possible, the description of the staff involved—via our webform at https://www.watsons.com.sg/contactUs ?

We take all concerns seriously and are committed to continuous improvement.

Reply from Watsons Singapore

Mar 7, 2026

Thank you for bringing this to our attention.
We are sorry that you experienced this at Watsons Suntec City . We would love to connect with you and help make your shopping experience a positive one. Please fill in the information (date and time of the incident, the physical description of the staff etc) in our webform at https://www.watsons.com.sg/contactUs, we hope to hear from you soon!

Reply from Watsons Singapore

Updated Feb 16, 2026

[16-Feb-2026 11:53]
We refer to our customer service agent earlier correspondence with the subject: [Ticket: 5397097] ********: HDE | Delivery Status, where we shared the delivery proof showing your order was marked as delivered on 15 February 2026 at 1:27 PM.

To assist us in our follow-up, could you kindly confirm if the door unit in the photo matches your residential unit?

If yes, we recommend checking with your family members, neighbours, security personnel, or building management, and also inspecting areas such as your riser, shoe rack, doorstep, or any common delivery areas. You may also wish to review your CCTV footage, if available, for further verification.
If no, please reply with a clear photo of your actual residential door unit so we can escalate this to Grab for further investigation.

We understand how important this is and will do our best to assist. Thank you for your cooperation.
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[16-Feb-2026 10:00]
We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.

To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.

Reply from Watsons Singapore

Updated Jan 13, 2026

13-Jan-2026 , 1704
Dear Chang,

Thank you for providing your order details. We’ve received your information and have initiated a thorough investigation into your delivery experience.

A member of our escalation team will be reaching out to you shortly to follow up directly, discuss your concerns in more detail, and work with you toward a suitable resolution.

Once again, we sincerely appreciate your patience and thank you for your continued trust in Watsons. Your feedback plays a vital role in helping us improve, and we’re committed to making this right for you.
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13-Jan-2026 , 1038

Dear Chang,

Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the difficulties you encountered while using our online shopping platform, and for the subsequent unsatisfactory delivery experience with our courier partner. We truly understand your frustration—especially as this was your first online purchase with us—and we are deeply sorry that your experience fell far short of the reliability and care we aim to provide.

To help us investigate your case thoroughly and take immediate corrective action, could you kindly share your order number with us? Alternatively, if you’ve received a message from us via Trustpilot requesting details, please feel free to respond there as well.

Once we have your order information, we will prioritise a full review of what happened, follow up directly with J&T Express on your behalf, and explore how we can make things right for you.

Thank you again for bringing this to our attention. We genuinely appreciate your patience and understanding as we work to improve both our service standards and partner performance.

Reply from Watsons Singapore

Dec 18, 2025

Thank you for reaching out and sharing your concern.

We would like to investigate this matter further and assist you promptly.
Could you please provide us with more details regarding your feedback? You can submit the information through our Customer Service page at:
https://www.watsons.com.sg/contactUs.

Your input will help us resolve this issue effectively.

Reply from Watsons Singapore

Dec 2, 2025

Thank you for raising this. We’re sorry you felt uncomfortable during your visit to our Suntec City store. We expect professional conduct at all times.

To investigate promptly, could you share:

- the date and approximate time of your visit;
- where in the store this occurred;

For your privacy, please reply via Trustpilot’s private message or submit via our webform at https://www.watsons.com.sg/contactUs with the message body “Trustpilot – Suntec store” and the other details.

We will review this with the store management and our People team and take appropriate action.

Reply from Watsons Singapore

Oct 27, 2025

Dear Ivy,

Your 5-star review serves as a powerful source of encouragement for our team, fostering a sense of pride and motivating staff to continuously strive for excellence. It goes beyond immediate morale boost, influencing the entire organization and reinforcing the value of our dedication to exceptional service.

Reply from Watsons Singapore

Updated Oct 28, 2025

28-Oct-2025
Thank you for sharing your contact details—we truly appreciate you taking the time to reach out.

We’re sorry to hear about the issue you experienced with your voucher. To ensure we fully understand the situation and explore how we can best assist you, we’ll arrange for a dedicated customer service specialist to contact you directly as soon as possible.

Thanks again for your patience and understanding. We’re committed to making things right.
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Thank you for sharing your feedback. We’re sorry to hear about your experience with our vouchers and understand your frustration. Watsons offers a wide range of products across various categories, and our promotional vouchers are designed to be used on eligible items during active promotions. However, we acknowledge that timing and accessibility can impact the customer experience, and we will share your concerns with the relevant team to review how we communicate voucher terms and validity periods. We value your loyalty and are committed to improving our processes to ensure customers can fully enjoy their rewards.

Reply from Watsons Singapore

Sep 24, 2025

24-Sep-2025

Oh, no! This really shouldn’t be happening.

We are truly sorry and deeply concerned to hear about your experience at our ION Orchard store. We take your feedback very seriously, and we are equally disturbed to learn that you felt disrespected and uncomfortable during your visit.

To help us investigate this matter thoroughly, could you kindly provide us with the date and time of your visit, along with any additional details such as the staff member’s name or appearance? This will allow us to look into the situation promptly and take appropriate action.

Your safety, comfort, and dignity as a customer are our top priorities, and such behaviour is not aligned with Watsons’ values. We appreciate you bringing this to our attention and would like to make things right.

Thank you for speaking up—we value your feedback and are committed to ensuring a respectful and welcoming environment for all.

Reply from Watsons Singapore

Aug 26, 2025

Thank you for being a loyal Watsons customer for the past 25 years—we truly value your long-standing support and trust in our brand.

We’re sorry to hear that your recent experience with our updated panty liners did not meet your expectations, particularly regarding the durability and quality. We appreciate your honest and valuable feedback, as it helps us improve our products and services.

Please note that Watsons offers several variants of panty liners under our private label, and there may be differences in materials, packaging, and quantity across models. To better assist you, we kindly ask that you share the product code of the specific panty liner you encountered issues with. You can find this information on the packaging, and cross-reference it via our product listing here:
👉 https://www.watsons.com.sg/search?text=watsons%20panty%20liner&useDefaultSearch=false&brandRedirect=true

If you’ve already purchased the product and would like to provide further details or feedback, our friendly Customer Service specialists are here to help. You may reach out to us via:
📞 https://www.watsons.com.sg/contactUs

Your feedback is important to us, and we will forward your concerns to the relevant team for review. We hope to win back your confidence and welcome you back to the Watsons family once improvements are made.

Thank you again for your support and constructive feedback.

Reply from Watsons Singapore

Jul 1, 2025

Dear Susan,
Thank you for bringing this to our attention.
We are sorry that you experienced this at Watsons WestMall . We would love to connect with you and help make your shopping experience a positive one. Please fill in the information (date and time of the incident, the physical description of the staff etc) in our webform at https://www.watsons.com.sg/contactUs, we hope to hear from you soon!

Reply from Watsons Singapore

Jun 14, 2025

Thank you for taking the time to share your feedback with us, and we sincerely apologize for the inconvenience you experienced with the delivery delay.

We have checked with the relevant department and understand that due to the overwhelming response to our recent promotion, there were some delays in processing and delivering orders. We would like to assure you that all parcels have now been shipped out.

We truly appreciate your understanding and patience during this period. Thank you for updating us that you have since received your package — we're glad that the issue has been resolved on your end.

Your feedback is important to us, and we are continuously working to improve our services, including logistics partnerships and communication, to ensure a better shopping experience for all our customers.

Once again, thank you for your continued support. Should you have any further concerns or need assistance, please don’t hesitate to reach out to us.

Reply from Watsons Singapore

Jun 5, 2025

Please accept our sincerest apologies for the difficulties you encountered whilst using our shopping platform, and for the subsequent unsatisfactory experience with our customer service team. We understand your frustration, and we are truly sorry that your experience fell short of the standards we strive to maintain.

Your feedback is invaluable to us, and we are committed to addressing your concerns. To enable us to thoroughly investigate your specific situation and provide a resolution, we kindly request that you provide your order number, or respond to the information request we have sent you via Trustpilot.

Upon receipt of these details, we will immediately look into the matter and work diligently to rectify the issue.

Thank you for bringing this to our attention. We appreciate your patience and understanding as we endeavour to improve our services.

Reply from Watsons Singapore

Updated May 5, 2025

Thank you for bringing this to our attention.
We are sorry that you experienced this at Watsons Ion Orchard . We would love to connect with you and help make your shopping experience a positive one. Please fill in the information (date and time of the incident, the physical description of the staff etc) in our webform at https://www.watsons.com.sg/contactUs, we hope to hear from you soon!

Reply from Watsons Singapore

Apr 21, 2025

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with our gift card and the service at our Hillion Mall store.

Gift Card Expiry : Please note that many retailers, including Watsons, have an expiration date on gift cards, which is typically one year from the date of issuance. This is a standard practice in the retail industry to ensure that gift cards are used within a reasonable timeframe. We believe that with our frequent promotions and major sales events, such as our 11.11 Mega Sale, customers have ample opportunities to utilize their gift card value within the one-year period.

Extending the Expiry Date : We want to inform you that if you top up your gift card when it has zero value or is nearly depleted before the expiry date, it will automatically be extended for another year. This feature allows you to continue using your gift card beyond the initial one-year period.

Staff Training : We are sorry to hear that the staff at the Hillion Mall store were unable to assist you with the refund process. Your feedback is valuable to us, and we will forward it to the relevant department for further training. We aim to ensure that all our staff are well-informed about our policies and procedures to provide better service to our customers.

Once again, we apologize for the inconvenience and the extra hassle you had to go through. If you have any further questions or need assistance, please feel free to contact our customer service team at https://www.watsons.com.sg/contactUs. We are here to help and ensure your experience with Watsons is positive.

Thank you for your understanding and feedback.

Reply from Watsons Singapore

Updated Mar 28, 2025

Updated 28-Mar-2025

Dear Gerald,

Thank you for the personal detail. We truly appreciate the opportunity to address your concerns and ensure we provide clarity moving forward.

Please be informed that for online purchases, we have a purchase limit of 24 units per customer per week to ensure all customers have a fair chance to purchase high-demand items. For more details, please refer to our FAQ page: Watsons Purchase Limit FAQ.
https://www.watsons.com.sg/myaccount-faq?category=comp_00000I7L&question=comp_00000I7L_1

For customers like yourself who wish to make bulk purchases, we recommend placing your order at one of our physical stores, such as Watsons Ang Mo Kio Hub or Watsons Thomson Plaza. If your order exceeds $200, the store team can arrange for home delivery. This option ensures smoother handling of bulky items and avoids issues like those you’ve experienced with Grab deliveries.

Our escalation team will be in touch with you shortly to discuss your preferred store and timing for your visit. They will also assist in coordinating with the store staff to ensure your order is processed smoothly. Please keep an eye on this ticket for further updates: Re: [Ticket: 3691226] .

We sincerely apologise for the inconvenience caused and thank you for your understanding and patience. Your satisfaction is important to us, and we are committed to ensuring a better experience for you moving forward.

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Dear Gerald,

Please accept our sincerest apologies for the difficulties you encountered whilst using our shopping platform, and for the subsequent unsatisfactory experience with our customer service team. We understand your frustration, and we are truly sorry that your experience fell short of the standards we strive to maintain.

Your feedback is invaluable to us, and we are committed to addressing your concerns. To enable us to thoroughly investigate your specific situation and provide a resolution, we kindly request that you provide your order number, or respond to the information request we have sent you via Trustpilot.

Upon receipt of these details, we will immediately look into the matter and work diligently to rectify the issue.

Thank you for bringing this to our attention. We appreciate your patience and understanding as we endeavour to improve our services.

Reply from Watsons Singapore

Published Mar 19, 2025

Dear Clarence,

Please accept our sincerest apologies for the difficulties you encountered whilst using our shopping platform, and for the subsequent unsatisfactory experience with our customer service team. We understand your frustration, and we are truly sorry that your experience fell short of the standards we strive to maintain.

Your feedback is invaluable to us, and we are committed to addressing your concerns. To enable us to thoroughly investigate your specific situation and provide a resolution, we kindly request that you provide your order number, or respond to the information request we have sent you via Trustpilot.

Upon receipt of these details, we will immediately look into the matter and work diligently to rectify the issue.

Thank you for bringing this to our attention. We appreciate your patience and understanding as we endeavour to improve our services.

Reply from Watsons Singapore

Updated Mar 14, 2025

Dear Ms. Lee,

My apology for the oversight in addressing you by the wrong name. We understand how important it is to be addressed correctly, and we truly regret this error. Thank you for bringing this to our attention, and I appreciate the opportunity to address your concerns directly.

Please be informed that upon logging into your account, there is a banner highlighting that deliveries are currently estimated to take 5-7 working days . Additionally, an email was sent on 10th March to inform you about a delay in the delivery of your recent order. This delay was due to an unforeseen surge in order volumes, which has impacted our delivery schedule. To ensure a smooth and timely delivery, we rescheduled your order to arrive within the next 5-7 working days .

I am pleased to confirm the following updates regarding your orders:

Order 25339108 was delivered on 5th March 2025 at 10:40 AM .
Order 25333321 was delivered on 14th March 2025 at 09:29 AM .

We sincerely apologise for any inconvenience caused by these delays and understand how frustrating this must have been, especially when relying on timely deliveries for your essentials. We are actively addressing these challenges to improve our service standards and ensure smoother experiences for all our valued customers moving forward.

Your feedback is invaluable as we work to enhance our processes and uphold the high standards you expect from us. Thank you for your understanding and continued support during this time.

If you have any further questions or require clarification, please do not hesitate to reach out. You can visit our website and chat with our friendly Customer Service specialist at https://www.watsons.com.sg/ or via our mobile app.

We value your loyalty and look forward to serving you better in the future.

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Dear Weiqing,

We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform .Your feedback is important to us, and we deeply regret that your experience did not meet expectations.

To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.

Reply from Watsons Singapore

Feb 28, 2025

Dear Weiqing,

We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.

To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.

Reply from Watsons Singapore

Updated Feb 20, 2025

Update 20-Feb-2025
Dear Marta,

Thank you for reaching out to us regarding your order. We sincerely apologize for the delay in the delivery of your purchase and regret any inconvenience this may have caused.

We are currently experiencing a higher-than-expected volume of orders, which has led to some delays in processing and delivery. Please rest assured that we are actively expediting the processing of all orders to get them to you as quickly as possible.

To better serve our customers in the future, we are also in the midst of upgrading our systems to improve efficiency and ensure smoother transactions. In the meantime, we kindly seek your understanding as we navigate through this busy period.

That said, we have prioritized your order, and it will now be delivered by 22 February 2025 , ahead of the previously communicated date. We appreciate your patience and understanding as we work to resolve this matter promptly.

Once again, we apologize for the delay and any frustration it may have caused. If you have further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help.

Thank you for giving us the opportunity to make this right.
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Dear Marta,

We sincerely apologise for the inconvenience and frustration you experienced with our shopping platform and the subsequent interaction with our customer service. Your feedback is important to us, and we deeply regret that your experience did not meet expectations.

To assist you further and investigate your case, please provide your order number or respond to the information request we sent on Trustpilot. Once we have the necessary details, we will look into this matter promptly to resolve it for you.

Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve.