Waxacar Reviews 4

Placed order via Amazon Marketplace but item arrived too late so I returned it. I sent it via a tracked delivery!
Their policy states it’s up to ten days for a refund so I waited. Then on Thursday another of the same item randomly arrived at my address by courier - which I didn’t order and I rejected with the courier at the door and let the sender know thinking they’ve done a replacement rather than a refund. Contacted the company several times, they take days to respond, when they did they stated it takes 72 working hours to look into finding something in their warehouse, their phone line says they only work 9-1pm Mon - Fri so that’s a lot of days waiting !!
Then they said they actually hadn’t received my return! I sent it back on 27th November. I sent proof. Why would they randomly send a replacement if it hadn’t been received back?
All this whilst I’m still waiting to be refunded for the original purchase. It was causing me stress dealing with their incompetence and tardy responses so I said I would report them to trading standards and spoke to Amazon about them and Amazon kindly refunded me yesterday and they will be taking it up with them.

Where to start with this lot. The item didn't arrive, so I asked for a refund, that got ignored. I asked again, that was ignored. I asked again, that was ignored. I asked again, that was ignored. NO REFUND yet! They then told me to wait ten working days for the item to arrive as this was EVRI policy. It isn't at all, they lied. So I asked for the Tracking number, they refused to give me that too. Something well wrong about this company. I've reported them to local Trading Standards as I see from other reviews, I am not alone.

Purchased a set of roof bars but the keys wouldn't turn. As we live relatively close popped down to see them. I had already sent an eBay question about it but had missed the reply explaining that the looks just needed a squirt of wd40.

The staff at the office and stores were very helpful and had my difficulty sorted in very quick time without any fuss.

Cheap roof rack it seems you get what you pay for in customer service and product.

This is related to the brand this company are using on Amazon and Ebay.
Waxacar, Domain suspended, this is the same business.

Terrible customer service, goods sent broken and return refused multiple images sent with an excuse from this company always asking for more, a video sent but so stupid they cant copy and paste a link or don't wish to.

Avoid there website is even suspended.