Wayfair UK Reviews 

Fabric “fake leather” quality is cheap.
Different: Colour is not same as shown in picture.
Not comfortable: at all.. there no fluffiness or cushion in seating. It’s hard surface.

Badly stitched: Finishing is so bad that you can se uneven & thick stitching all over.

Poor Quality: By looking at it anyone can guess it’s low quality Chinese product.

This product is not listed in service of f return or exchange with something else.

Over all.. don’t get disappointment if you buy it because you can’t return it & it’s not even refundable.

Horrendous customer service and delivery service by DHL.
I have been advised because the order is currently in transit with DHL, Wayfairs system is locked from making further changes, and are unable to process a resolution until September 9. When the delivery date was the 2nd September

Great will definitely buy from them again

Great service great table perfect

Ordered a triple peddle bin didn’t arrive on the 28th August then they changed the date to 29th 30 th etc we then went 8th September 11th - Sept 13 September I cannot cancel the order because it’s says delayed and it’s at the depot it’s been there since the 28 th August . Disgusting service no bin no refund

Ordered easily, kept informed when item was despatched. Arrived within a few days of ordering.

Very good service

The worst customer service I’ve ever experienced.

Ordered a bed, bed came with missing screws.

Was told couldn’t send out missing screws because they didn’t have any spare hardware packs for the bed. I thought strange, as they still sell the same bed.

Each conversation reply took 24 hours so was already 3 days into the query.

I ordered a completely new identical bed in desperation so I could get the screws.

They then offered (another 24 hours later) to send a replacement bed. I told them I’d already took matters into my own hands and done this myself.

A week and a half on from ordering the second bed and still not received!

They did refund me the first bed, but as its missing parts and I can’t use it, so they should.

So been sleeping on a mattress on the floor for nearly 4 weeks!

I contact Wayfair today only to have a very argumentative agent with a bad attitude. I’m supposed to be so grateful that I got a refund on a faulty item. And that the second bed is not a replacement. Of course it is! Only difference is I ordered it before you sent one out.

Why the agent felt the need to focus on that when I was just wanting to check on where the second bed was?!

Dreadful experience, will never order from Wayfair again. This whole situation has been incredibly stressful and to have a member of their customer care team try to belittle my intelligence just is the icing on the cake.

Ordered a full bedroom set and everything turned up on time and delivery driver was very helpful.

Just what I wanted, came on time, would shop there again.

The quality was rubbish the screws were the wrong size the carpentry was amateurish
The price for this tat was far to expensive
Small stool £30 plus

I ordered a TV stand that arrived broken twice. When I say broken I mean completely broken, the wood was snapped, sections of the stand were completely disconnected and there was no way to put it back together. It was delivered like this twice. The first time I asked for a replacement to be sent. When it arrived broken for a second time I asked for a full refund. I received the full refund, however, Wayfair told me I had to deal with the disposal of the bulky furniture items myself and they do not cover disposal fees nor would they collect the broken items. So even though I received my refund, I was then made to pay out for someone to come and collect the broken items and Wayfair did not care. According to them it's not in their policy for it to be their problem when they deliver you broken large furniture and then leave it with you to dispose of it. I would avoid buying any large furniture from this company as if it arrives broken you will be made to pay out of pocket to get it removed from your property and they will take zero responsibility for it. The cause the problem then put in on their customers to deal with it. They may just offer you a 10% discount maximum for if you want to risk shopping with them again.

help please. I bought an item that arrived with wrong pegs so I could not assemble the unit. I contacted Wayfair and replacement pegs were promised. Then I got an email that the delivery of the pegs will be delayed. Three weeks on, I still do not have correct pegs and when I contacted Wayfair, I was about to be connected to an agent, and three days later im still waiting to be connected to an agent and/or for a response. Has anyone experienced anything similar?

Always very happy with what I get from tham

Be very aware that when you purchase furniture and assembly services on the Wayfair website, they pass the assembly out to a third party company and you have to make your own arrangements with them. I would not recommend using this site for furniture unless you assemble yourself or are prepared to run around trying to get the service you purchased, done.

Neither packages have been received. Brought from wayfair as delivery was showing 2- 3 days. One package is showing as delivered which it isn't. Can't get through to courier, have sat on hold 40minutes at a time. (no answer) DHL!! Evri is still showing package at depot. Can't cancel item. Tried to get a return, it's charging me £24.99, don't have either item why should i be paying a charge. Daughter is currently having to sleep on a blow up bed. (recently moved house)

Storage cabinet not sturdy enough. The back was just a piece of cardboard. Didn’t fit together very well and when it rained water got in. Not worth the money.

A Good well made mattress.

On time and not hard to put together