WCF Fuels North East Reviews 

218
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Dreadful experience - ordered on 21st January with delivery date of 4th February. Told on 3rd February by their head office that oil won't be delivered on time, no estimate on time other than a few da... See more

Rated 1 out of 5 stars

Would be zero stars if available. Absolutely useless. Failed to meet their delivery date two weeks after the order was sent and are still unable to give a delivery date of less than a further week. C... See more

Rated 1 out of 5 stars

DONT BE MISLED BY THE SO CALLED CHANDLERS “BUYING GROUP” THEY ARE MORE EXPENSIVE THAN SOME OTHERS AND CERTAINLY NO CHEAPER! Very misleading! You DO NOT get your heating oil any cheaper because you are... See more

Rated 5 out of 5 stars

Following a recent call from Lisa we were able to take advantage of the present low heating oil prices. WCF always provide excellent service and this is just one example of their high level of custome... See more

Company replied

Company details

  1. Heating oil supplier
  2. also in
  3. Diesel fuel supplier
  4. Fuel supplier
  5. Kerosene supplier
  6. Petroleum Products Company

About WCF Fuels North East

Written by the company

WCF Fuels North East is a leading UK supplier of commercial fuel, home heating oil and oil for agriculture. We have extensive fuel oil storage facilities across the North East of England where our modern fleet of tankers are based. This enables us to deliver fuel more efficiently throughout the region. We only work with reliable heating oil suppliers, who are committed to getting your fuel to you on time, for at affordable price. We pride ourselves on delivering the best customer service combined with premium quality fuel oil to homes and businesses. We are also on hand with any advice you might need – from choosing the right fuel to the latest fuel price updates.

As a North East fuel supplier, we cover four large counties in this region including County Durham, Tyne and Wear, Northumberland, Cleveland and parts of North Yorkshire with a variety of delivery options available to suit you.

Our commercial fuel has been trusted by businesses for over 80 years which includes motor spirit, red diesel, white diesel, kerosene, lubricants and additives.

We have also been keeping homes warm since 1935 with our home heating oil, delivered straight to your door by our trusted employees across the North East. We offer standard kerosene heating oil and premium kerosene heating oil for both agas and boilers. Premium kerosene is a popular fuel for heating properties off the main gas grid.

Additionally, we supply fuel to agricultural businesses, proudly fuelling farms for over 80 years. This includes motor spirit, red diesel, white diesel, kerosene and lubricants & additives. Get in touch today to get a personal quote, tailored to the needs of your business.

If you’re interested in receiving a quote for commercial, agricultural or domestic fuel, please call us directly on 0191 5186770, fill in an enquiry form on our website or email us at enquiries@wcfnortheast.co.uk.


Contact info

3.0

Average

TrustScore 3 out of 5

218 reviews

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3.0

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(218)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous service as always

Fabulous service as always. A call made to order greeted by a friendly voice and delivery is always earlier than said.highly recommended.

25 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

Always a pleasure, thank you! :)

Rated 5 out of 5 stars

Competitive and reliable

Competitive and reliable. Delivered as requested and at a reasonable cost.

18 February 2022
Unprompted review
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Reply from WCF Fuels North East

Thank you so much for a great review! :)

Rated 5 out of 5 stars

forgot to order oil before our holiday…

forgot to order oil before our holiday so ordered on our return Friday very busy they said try for Thursday or FRIDAY they delivered on Monday happy days brilliant service thanks again.

18 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

Thank you for sharing your great experience, much appreciated!

Rated 5 out of 5 stars

No 1 for North East

Yes, have used WCF Fuels North East for more than ten years. Very reliable supply and never let us down in the past. Will continue to use them in future.

18 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

Thank you for a great review, much appreciated!!

Rated 5 out of 5 stars

Top Marks

Very competitive pricing and good communication re delivery date and time.

18 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

Thanks for the great comments & the 5 stars!! :)

Rated 5 out of 5 stars

Recently moved into my first house that…

Recently moved into my first house that has a kerosene boiler. WCF made the process and delivery very easy and stress free which was perfect. Thank you!

18 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

You are more than welcome, thank you!

Rated 5 out of 5 stars

Heating oil

We recently had a delivery of heating oil based on being very competitively priced. Have used other companies before but they dont always give a heads up on delivery date. WCF did and the driver was extremely personable so my first experience is a first class one.

13 February 2022
Unprompted review
WCF Fuels North East logo

Reply from WCF Fuels North East

Brilliant news! We are pleased that your experience was a great one :)

Rated 5 out of 5 stars

You will never beat WCF Hexham for…

You will never beat WCF Hexham for their service!! From ringing Elaine in the office to the lads delivering the oil. Every time I have needed a delivery, from the very first time I got my oil heating in. My oil boiler was put in on the 17th December 2019, I rang around the oil companies as I had been told to do, 9 I did not know any oil companies, we had had a Parkray fire in for 30 years)! I couldn't even get a delivery before Christmas! I had been given a list of local oil companies by the supplier of the tank, we were going to be left all Christmas & New Year with no heating. The earliest delivery was going to be the 11th January 2020!! I went online & several companies came up, but WCF for some reason caught my eye, I rang up, not expecting any joy, however it was Elaine on the other end of the phone! She was absolutely amazing! She started ringing around the drivers & she got back to me within 10 minutes, informing me that one of the drivers was going to put it on his load & deliver it the very next day! I honestly could of cried, not one of the other companies had even bothered to get in touch with their driver's. they didn't even try! They never even listened, as soon as I said I had not had a delivery from them previously or I didn't have an account with them that was it! But not WCF Hexham, I have had every delivery from them since & will not change, they were the only ones that would help me out when I needed it & they have helped me since when I have ran out in error! As far as I am concerned WCF Hexham has the best team ever.

7 February 2022
WCF Fuels North East logo

Reply from WCF Fuels North East

Good afternoon, thank you for taking the time leave such a heartfelt and detailed review. I have passed this over to Elaine & she is delighted :) Thanks again!

Rated 5 out of 5 stars

Very Impressed with service.

Staff very pleasant, helpful and listen. Fuel is always delivered when promised by a very cheerful driver. Have no hesitation on recommending this oil company. M. Burrows

2 February 2022
WCF Fuels North East logo

Reply from WCF Fuels North East

Thank you for leaving us such a great review! :)

Rated 5 out of 5 stars

I value reliability and sincere…

I value reliability and sincere commitment to top-notch customer service, which is why I trust WCF FUELS – North East. A trust not diminished over the past 25+years.

And it’s not customer service per se, it’s the fact that WCF demonstrate care for the individual customer. There’s Elaine - so efficient, so on the ball and always a pleasure to talk to; and Derick who goes the extra mile to ensure we get our fuel.

No hesitation in recommending WCF FUELS – North East.

2 February 2022
WCF Fuels North East logo

Reply from WCF Fuels North East

Thank you for the wonderful comments, very much appreciated! :)

Rated 5 out of 5 stars

The staff at WCF are always so helpful

The staff at WCF are always so helpful and friendly to deal with, they always try to help even when help is needed with access to deliver the oil. Always a great service a pleasure to deal with and the best company for oil we have used.

2 February 2022
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Reply from WCF Fuels North East

Thank you for leaving us such a great review :)

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