WD Reviews 332

Sent off two hard drives under an RMA. Western Digital refused to replace one which I have little issues with. This was on the 23rd December. I'm still waiting for it to be received back to me despite logging weekly requests for an update. After spending 45 minutes on the phone to a customer support administrator I was finally put through to a supervisor who gave me the information I needed yet another week has past and i'm no closer to resolving the issue.

Extremely poor customer service...save the hassle and just buy another one from another supplier like Seagate!

If I could give them a negative 5 I would. Brand new dishwasher broke down and 5 1/2 weeks of run around and 3 service calls with no solution. All I get is we understand your frustration and we are doing all we can. Unacceptable and frustrating!

I recently ordered an internal 2TB hard drive and an external Elements. I found the ordering process not the easiest to use. However, I did receive an order confirmation shortly after and I expected delivery within 3 to 5 days as promised. That didn't happen and some five days later I received an order dispatched email, quoting a tracking reference. To date this never worked. UPS denied its existence. Shortly after I received an invoice for the ordered products. Some ten days later I received the goods as ordered. What I didn't realise is that the goods had to come from the Netherlands as this wasn't mentioned at ordering hence the long delivery time. On checking the box labels and internal documents the tracking reference given related to the order WD UK placed on there warehouse in the Netherlands, nothing to do with UPS whatsoever. So be warned. The tracking info on the box label was not supplied by anyone, so I had no idea if and when the goods would arrive. Total shambles. I also lodged a complaint with WD UK asking about delivery but as seen from other posts this has been ignored.

Please don't buy from their website, go through Amazon or a reputable dealer for their products if you have to. They're not a reputable dealer. I wish I could give this zero stars, to be honest. Where do I start. This company is such a lie. The invoice address doesn't correlate to where the products are coming from. Tracking number's don't work. There's no contact from them about delays, you pay for business delivery and you have no idea if it's coming from the US or the UK and the customer service number to contact them doesn't work. It feels a lot like you've been stolen from by a fraudulent company. My story...
+ I bought a G-Drive SSD 2TB drive for £300+ with it being shipped next Business day
+ Didn't hear anything for a week
+ The Uk contact number doesn't work
+ I have to wait until eastern pacific US time to call them
+ Contacted support to cancel the order and they said it couldn't be because it's mid being dispatched (no one informed me of the delay) and I questioned why no one had emailed me to say there was a delay and left me in the dark - I'm a customer. I got an apology but still no email about it
+ Didn't hear anything for a few more days
+ Received an email 4 days later saying there was a delay with Brexit I've been waiting for a week and a half now
+ couple more days later I receive a dispatch note with a tracking number that doesn't work
+ The invoice address says Surrey (This means I might get it in a couple of days)
+ Still not received anything and the tracking number still isn't working and neither is their UK number
+ I call them on their American time number and they inform me that the tracking number is fake and for internal use so I ask them to track it for me to which they tell me they still can't track down the package and give me a totally random due delivery day
+ I question if it's coming from Surrey why haven't I received it? And they say it's coming from the Netherlands...
+ I'm still waiting for it to arrive. I've been waiting for 14 days now.
It's all lies. I'll never buy from them directly again. Ebay offers a better service.

Just the worst tech company on the face of the planet. I've had 3 drives go dead within warranty periods and the service I have received has been non existent. I actually had a mains cable die within a year and they told me to go and buy another one from someone else. I really do implore anyone buying anything from these crooks please don't do it.

I paid for a hard disc 30 days ago and it has still not arrived.
If you want a external disc fast, don't buy from WD.

The customer support is awful. My WD Black 2Tb hard drive has a 5 year warranty. It is within warranty and has failed. I have approached the support services who have even accepted that the drive needs to be replaced but I cannot make any further progress. Repeated requests for an update have joined the increasingly long list of ignored messages. Over the years I have bought several WD hard drives, but not again. AVOID.

bought WD my cloud for time capsule backup for our Macs. Worked for a while, then stopped backing up for no reason. Apple support worked for hours without solution. Service with WD non-existent. All they did was repeatedly refer me to a paid site (which reviews were not good), and did nothing to help. Now have request in to Amazon(vendor) for return/refund.

I have brought multiple drives at different time from WD and they have both failed, one within 2 years and one with 10 months.

The support is appalling waiting for 2-3 days for a reply just for them to say can you re install the software again? i've done this 3 times and nothing. I advise to stay clear, as a photographer and value my images i should have learnt from the first drive but please do not waste your money! I thought their £600 raid system which should protect my images if one drive fails would keep a backup on the other and their system failed! it brought down both drives!

2nd external hard drive from WD stopped working. Wouldn't recommend anything from this company

Western Digital - the worst company I’ve ever dealt with.
You’d think, if a company sent the wrong item via UPS, they’d immediately acknowledge their mistake, get the right item immediately sent and the wrong item returned - ASAP. Well, it’s NOT the case with Western Digital.
Today (Wednesday) : nearly 2 weeks, the wrong item sat gathering dust on my living room floor, whilst I waited and waited. No joke, I had to chase them over 5 times and all I got back is it’s pending. After I complained last Thursday, they escalated the case, but besides finally admitting the wrong item was delivered - once they couldn’t blame it on UPS - still nothing was done (clears pictures were already sent week ago).
The final straw was this Monday, I called again. Nobody knew the status as the department couldn’t be contacted.
So, I cancelled my order and the next day they finally they emailed a UPS label to return their wrong item. BUT, they won’t give me money back until they’ve received it back... which could take up to 10 DAYs.
Are they for real? We’ve paid £200 for a hard drive, that we never got and now it will take a further 10 days to get a refund! Previously, they’d apologised for their service via email and gave me a 20% off coupon. This is a joke. I’m so frustrated and told Western Digital I will never use them ever again. The kind receptionist felt sorry for us... and I said: I don’t blame her... I blame the awful system in their company. She said, it’s all automated. That doesn’t sound like a good reason to take 13 days for no action and a further 10 days now to get a refund for a mistake they made!

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Product bought - 12TB WD_BLACK D10 Game Drive for Xbox One

Website Location - WESTERN DIGITAL (U.K) LIMITED HAMILTON HOUSE
REGENT PARK, KINGSTON ROAD LEATHERHEAD, SURREY, KT22 7PL UNITED KINGDOM

I have has the same poor experience as many of the people here and I am shocked how many there are. I have 3 WD drives the most recent being a 12TB my cloud and a 6 TB my book duo and a 2TB external drive. Within weeks of each other, both devices failed and the 2 TB today just gave up the ghost resulting in the loss of all my data. I contacted the support about the first 2 drives and they were absolutely crap. But I did get them to put in writing the life expectancy of there drive to be 5 years. Had I know this I and I am sure many customers would never have touch any Western digital product. Crap company and crap products Buyer Be very aware. if your data is important give this company a miss.

WD WAS an excellent company with an amazing and robust hard drive lines.

Since 2018, with the introduction of the SMR DRIVE PLAGUE, it has GONE DOWN THE DRAIN, specially with external DRIVES (and even in the RED NAS line, now splitted into 3 lines to avoid LAW SUITS!)

WD DOES NOT inform the consumer about the drives that ships in the external enclosures, and currently (12/2020) is shipping LOW BUDGET SMR drives with all 2, 3, 4, and 6 EXTERNAL enclosures. More to come?

I was an WD customer for the last 20 years... have many many drives, but i REFUSE to stand by a company that tries to DECEIVE customers with FLAWED TECH without telling them what they are buying.

SMR is BAD. It's a way of making MORE $$$$$$$, and it will cost many customers their DATA.

SHAME ON YOU WD!!!!

NOTE: if you want to know WHAT you just bought, get the DRIVE MODEL and compare here in the "HDD Platter Database" (google it please!)

What is the deal with WD products, currently I am having issues with 3 different of their products at once??!!
My WDBFJK004OHBK
My WD My Book hard drive is not working correctly, I was in the middle of downloading some files and shut my computer down to run errands and when I came back to finish the files my My Book was no longer showing up in my file explorer, it does show up under the section where it says eject item, it shows up in the drives manager but not the other manager. The hard drive is running, and light shows from the inside.( I ran the WD digital Data Life guard Diagnostics Tool and it shows the my book but says not available)As I said it was working perfectly and my errands took less than 30 minutes when it stopped showing in the file explorer anymore. The more I look into wd hard drives the more I find that thier products have a lot of issues that I did not know about when I looked into the research originally. I tried everything that was suggested. I plugged the hardrive directly into the wall, I shut down the computer a couple of times, I went in and unistalled the my book drive under all the areas you could do that and reinstalled nothing worked!!! this is ridulous how can their products have so many issues this one does not make sense. it was working and than it wasnt and I can not get to my files that I was back up which is the whole point of these products how is wd sitll in business seriously!?

Issue 2
I plugged in my passport 2tb external hard drive that was working perfectly and has thousands of vids and other files on it into my WD live Media player to watch something off it and it played for a second (3 issues) but the purple screen that often happens with the WD media showed up again the files played fine but when I was done unplugging the hdmi cable it would not show the files on the screen anymore and now when I plug the passport in my computer to check it it will not show up on my File explorer or the drive file at all now!! This is Crap WD all of this has happened in just the past 3 days in the middle of another Covid shutdown, again how is this company still in business I now have several thousand files, and movies and things that I can now now find or retrieve or whatever!!!?? and these were my backups I only have some of what was on my My Book hardrive that is back uped on another hardrive but some of the best stuff was on this passport that suddenly stopped working or something??!Q!

I bought WD my home cloud and not working after 9 months, I have communicate with WD and they told me the warranty is expired before even the date of purchase.

I have sent the invoice but they ask me to get confirmation from supplier that i have bought a new device not old one !!

After 4 months i have get confrimation from supplier that i have purchased a new device not old one.

Now i need to ship the device to Malaysia in order to replace it with other one ...

Garbage product and garbage customer service. Do not waste your time and/ormoney with products from this company. Just run. Just run.

Because of a worthless website, customers MUST attempt to go through their incompetent "customer

service" department JUST TO CHANGE THEIR DESIRED EMAIL ADDRESS (when dropping 1 provider and moving to

another).

IT HAS TAKEN ME OVER 4 MONTHS, AND MANY HOURS OF WORK - WITH NO RESOLUTION.

i HAVE BEEN A CUSTOMER OF WESTERN DIGITAL AND SANDISK FOR DECADES ALSO, I HAVE RECOMMENDED THEIR

PRODUCTS TO MANY PEOPLE - NOW I WILL HAVE TO ACTIVELY DISCOURAGEF OTHERS, SO THAT THEY DO NOT HAVE TO

GO THROUGH THE HELL THAT i HAVE HAD TO.

If they CAN / WILL not accomplish this very simple task, I no longer trust the quality of their

products or their "Tech Support".

PLEASE CONSIDER GIVING YOUR MONEY TO A MORE RELIABLE COMPANY.

Fraudulent customer service, laughably unreliable products.

I had one of their mypassport drives fail on me for no reason. I sent this back - they don't even pay for return postage - how cheap is that? A replacement was sent out to me. Ridiculously this one failed after only 3 months of occasional use. Again I returned it, once again having had to pay the postage myself. There was no response from customer service after a number of weeks so I asked for a follow up. Eventually I got a response claiming that the hard-drive had been tampered with by me and that I would be denied a replacement. This is 100% false. This is literally the worst product experience that I've ever had. From other trustpilot reviews I don't seem to be the only one who has had this lie used on them!

I have been waiting two years for my My Cloud device to work correctly and never has. The customer service is the very worst; the only thing they know how to do is to reset the password. Of course, the system built by the talentless doesn't work. STAY AWAY FROM THESE CON MEN!