Banner for We Are Mortgages

We Are Mortgages Reviews 

739
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the outstanding level of professionalism. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and clear explanations provided throughout the entire mortgage journey. Some reviewers were happy with the remarkably quick response times and constant updates that kept them fully informed at every single stage. Consumers also noted that the overall service was remarkably smooth, highly efficient, and entirely stress-free from the initial call right through to completion. People frequently emphasized that the overall user experience felt completely seamless, making even complex mortgage applications remarkably straightforward and manageable.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and constant... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that the team is always available to... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, transparent, and completely... See more

Response time

Customers consistently note positive experiences with response times, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service cont... See more

Company replied

Rated 5 out of 5 stars

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the b... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages were fantastic from start to finish to facility home move! I never thought I would be writing a review for mortgage broker, but everybody at We Are Mortgages were so helpful and c... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages has helped me 3 times now during my mortgage journey. Each time they have been outstanding. This recent one being the most complex in that involved closing out my Help To Buy.... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

We Are Mortgages are a forward-thinking and innovative Mortgage and Protection Brokerage who focus on giving expert advice and providing an exceptional customer experience for every customer they help. Our aim to make the We Are Mortgages brand the most recognised mortgage brand in the UK and to be the only mortgage brokerage people think of when looking to arrange their mortgage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

739 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(739)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have recently renewed my fixed…

I have recently renewed my fixed interest mortgage with the help of Ian Megee of We Are Mortgages - who also sourced my initial mortgage - and at the age of 81 at that time was surprised and delighted! I can not praise enough the pro-activeness and helpfulness of Ian and his associates if you are looking for a mortgage to suit your own particular circumstances.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

2nd Time using We are Mortgages

2nd Time using We are Mortgages, This time I spoke to Ian Megee and Vicki Culling who are our mortgage advisor and Sales Progressor, Both have been brilliant in helping us navigate the market and get the best mortgage deal and any of the follow up that is required afterwards.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

We chose Ian.Megee as our mortgage…

We chose Ian.Megee as our mortgage advisor and he has been brilliant in helping us navigate the market and get the best mortgage deals possible. He has been friendly and approachable when needing help or having silly questions.

22 September 2024
Unprompted review
Rated 5 out of 5 stars

This is the second time using We Are…

This is the second time using We Are Mortgages. I must say from start to finish was flawless, couldn’t fault the service at all. A big thank you to Vickie for all the numerous phone calls. Ian, thank you for finding me a good deal. Look forward to working with you again on my next purchase.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We worked with Ian for our mortgage. He was so wonderful to work with, he took the time to chat through everything, he ensured we understood all of our options, and he was available to chat and help whenever we needed. Ian made the whole process with our mortgage absolutely seamless and was a huge part of our journey as first time buyers

14 September 2024
Unprompted review
Rated 5 out of 5 stars

Another remortgage with We are mortgages

I have used We Are Mortgages for many years and with every remortgage the dedication and patience of both Jack and Ian never fails. They keep you updated and informed every step of the way and the whole process for me was hassle free. Thank you.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

With a rare case of my Mortgage…

With a rare case of my Mortgage eligibility, We are Mortgage has helped me to fulfil a dream of buying my first house in the UK.
Grateful to We are Mortgage and to the Whole Team working together to make people’s dreams come to reality. Thanks you so much!! Special Thanks to Jack & Vickie 🙂

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Zoë at we are mortgages has been absolutely incredible. Nothing has ever been to much trouble and she is always so knowledgeable and timely in her response. We used Zoë for our remortgage 18 months ago and again for our move and have absolutely no complaints. We recommend her to everyone.
Thank you so much Zoë and the WAMs team!

19 August 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your kind words.

We appreciate it more than you know :)

Rated 5 out of 5 stars

Helpful and Caring

Ian and Vickie were very helpful, caring and attentive. We were first time buyers and did not know what to expect with a lot of things and we were helped through the process with everything made super clear and understandable. Once the application was in Vickie checked in with us regularly and chased the mortgage company for us in the final few days as we were under a lot of time pressure. Wonderful people, wonderful service, would recommend!

5 August 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

We're so glad you choose to use us for your first home purchase! We look forward to many more years of helping you.

Thank you for taking the time to write such a lovely review

Rated 5 out of 5 stars

Remortgage

We are mortgages was invaluable during our remortgage, and special thanks to Vickie. Would definitely recommend!

13 August 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Vickie says thank you very much! We really appreciate you taking the time to write a review

Rated 5 out of 5 stars

A really good service

A really good service. Ian and Vickie were patient, attentive and ensured that both my mortgage and life insurance products met my needs. Would recommend.

9 August 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your kind words. We're glad you enjoyed the service!

Rated 5 out of 5 stars

Great service from we are mortgages

Ian, my allocated mortgage advisor, has been reviewing my mortgage renewal and has stuck to his word of finding a new deal that is lower than our current offer. Still he is reviewing offers for us.

It's not everyday someone sticks to their word.

Thank you Ian and we are mortgages.

It's hugely appreciated during the difficult time of a cost of living crisis.

7 August 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for taking the time to share your positive experience with We Are Mortgages. We’re thrilled to hear that Ian has been able to assist you in finding a better deal during such a challenging time. At We Are Mortgages, we pride ourselves on staying true to our word and providing the best possible service to our clients.

It’s particularly rewarding to know that our efforts have made a difference for you during the cost of living crisis. We’ll continue to work hard to find the best mortgage solutions for you, and we’re always here if you need further assistance.

Thank you again for your kind words and trust in our services.

Rated 5 out of 5 stars

We Are Mortgages

The whole re-mortgaging process was made very simple. Ian at We Are Mortgages handled everything with professionalism and in a timely manner. I couldn’t believe how quick everything was in place.
Thank you Ian

8 July 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your wonderful review! We’re delighted to hear that your remortgaging process was smooth and efficient. Ian and the entire team at We Are Mortgages are committed to making the experience as straightforward as possible for our clients, and it’s great to know that we were able to meet your expectations.

Your kind words about Ian’s professionalism and prompt service mean a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

Brilliant team at We Are Mortgages from…

Brilliant team at We Are Mortgages from start to finish. 100% recommend, Ian explained everything regarding our offer and gave valuable advice. Vickie was lovely and helped push the purchase over the finish line A* service

7 May 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team at We Are Mortgages. Ian and Vickie are both dedicated to providing top-notch service, and it’s wonderful to know that their efforts made a difference in your home-buying journey.

Your recommendation and kind words mean the world to us. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.

Thank you again for choosing We Are Mortgages!

Rated 5 out of 5 stars

Wow, what a difference! Highly recommended.

Having been messed about for 8 weeks by nationwide, we approached Ian at We are mortgages and we've been blown away. Absolutely brilliant service, incredibly quick turnaround, spot on communication. Secured us a great deal in just a few days. Highly recommended. Thanks Ian!

26 July 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your glowing review! We’re absolutely delighted to hear that Ian and the team at We Are Mortgages were able to turn things around for you so quickly after your experience with Nationwide. Providing fast, efficient, and transparent service is what we strive for, and it’s fantastic to know we hit the mark with you.

We’re thrilled that we could secure a great deal for you in such a short time, and we truly appreciate your high recommendation. If you ever need anything else, please don’t hesitate to reach out.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

Really helpful team

Really helpful team, helped us secure the best rate available and communication throughout was really good.

1 July 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your kind review! We’re so pleased to hear that you found our team at We Are Mortgages helpful and that we were able to secure the best rate available for you. Clear and consistent communication is a top priority for us, so it’s great to know that you felt well-informed throughout the process.

If you ever need further assistance or have any questions in the future, we’re just a call or email away.

Thank you for choosing We Are Mortgages!

Rated 5 out of 5 stars

1st Class Service

Ian made us feel valued, guiding us through the remortgage process with ease. His professional and dedicated approached helped secure a brilliant interest rate when the base rate was rising and also allowed us to change to an even more favourable rate closer to the remortgage deadline. I would wholeheartedly recommend 'We Are Mortgages' to anyone as you will be in safe hands.

1 February 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you for your fantastic review! We’re thrilled to hear that Ian provided you with a first-class service and made you feel valued throughout the remortgage process. Securing a great interest rate in a challenging market is no small feat, and we’re glad that Ian’s professionalism and dedication made a positive impact on your experience.

We truly appreciate your wholehearted recommendation of We Are Mortgages. Knowing that you felt in safe hands with us is the highest compliment we could receive. If you ever need further assistance, we’re always here to help.

Thank you for placing your trust in We Are Mortgages!

Rated 5 out of 5 stars

You’ve got to use them!

My experience with Vickie and Ian was exemplary. Very professional and efficient but also a sense of caring and matching their high standards with what you need as the customer. An absolute pleasure to deal with. Would strongly recommend.

19 July 2024
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Thank you so much for your wonderful review! We’re delighted to hear that your experience with Vickie and Ian was exemplary. Providing professional, efficient, and personalized service is what we strive for, and it’s fantastic to know that our approach resonated with you.

We’re especially pleased that you felt cared for and that we were able to meet your needs with the high standards we hold ourselves to. Your strong recommendation means a lot to us, and it was truly a pleasure working with you.

If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look