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We Are Mortgages Reviews 

739
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company, consistently showing the outstanding level of professionalism. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and clear explanations provided throughout the entire mortgage journey. Some reviewers were happy with the remarkably quick response times and constant updates that kept them fully informed at every single stage. Consumers also noted that the overall service was remarkably smooth, highly efficient, and entirely stress-free from the initial call right through to completion. People frequently emphasized that the overall user experience felt completely seamless, making even complex mortgage applications remarkably straightforward and manageable.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and constant... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, proactive, and... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting that the team is always available to... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, transparent, and completely... See more

Response time

Customers consistently note positive experiences with response times, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we were quite hesitant about the process. However, after a couple of calls with Dom, he explained everything in a really simple way, which put our minds at ease. The service cont... See more

Company replied

Rated 5 out of 5 stars

We are mortgages sorted our mortgage out for us with several options for us to choose from. There is always someone to talk to and the whole office are aware of your case. You are supported from the b... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages were fantastic from start to finish to facility home move! I never thought I would be writing a review for mortgage broker, but everybody at We Are Mortgages were so helpful and c... See more

Company replied

Rated 5 out of 5 stars

We Are Mortgages has helped me 3 times now during my mortgage journey. Each time they have been outstanding. This recent one being the most complex in that involved closing out my Help To Buy.... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

We Are Mortgages are a forward-thinking and innovative Mortgage and Protection Brokerage who focus on giving expert advice and providing an exceptional customer experience for every customer they help. Our aim to make the We Are Mortgages brand the most recognised mortgage brand in the UK and to be the only mortgage brokerage people think of when looking to arrange their mortgage.


Contact info

5.0

Excellent

TrustScore 5 out of 5

739 reviews

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No recent history of asking for reviews

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5.0

All reviews

(739)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 Service

Great service and very helpful. Highly recommend!!

1 May 2025
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Hi Ben,

Thank you so much for your kind words and 10/10 rating! We’re so pleased to hear you found our service helpful, and your recommendation means a lot to us.

If there’s anything you ever need in the future, we’re always here for you.

Thanks again!
The We Are Mortgages Team

Rated 5 out of 5 stars

Exceptional team!!

Exceptional team!!! Despite everything bad happening with the purchase, Vickie and Zoe done a great job to keep everything on track!
Vickie went above and beyond with everything demonstrating she cares about her job and the work her team is doing.
Everyone there deserves a +5☆ for their work!

31 March 2025
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Hi George,

Thank you so much for sharing another fantastic review! We’re really touched by your kind words — Vickie and Zoe will be absolutely delighted to hear how much you valued their hard work and care.

We’re so pleased that even with the challenges along the way, you felt well supported and that the whole team helped keep everything on track for you. Your “+5☆” comment put a big smile on our faces!

If you ever need anything else in the future, you know where to find us.

All the best,
The We Are Mortgages Team

Rated 5 out of 5 stars

Superb business.

The whole team have been excellent throughout the mortgage process, would highly recommend.

3 March 2025
Unprompted review
We Are Mortgages logo

Reply from We Are Mortgages

Hi Andrew,

Thank you so much for taking the time to leave us such a great review. We’re so glad to hear that you found the team excellent throughout your mortgage process — it’s always our goal to make things as smooth and supportive as possible.

Your recommendation means a lot to us. If you ever need anything else in the future, we’re always here to help.

All the best,
The We Are Mortgages Team

Rated 5 out of 5 stars

Great experience

Had a great experience with We Are Mortgages. The whole team were helpful throughout the entire process, making us feel relaxed and at ease, particularly as we were first time buyers. Thank you all!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

We are mortgages are great to work with…

We are mortgages are great to work with for any mortgage needs, insurance needs and are up with current policies, the support is great and Ian and Vickie are very efficient and reply back to any queries as soon as possible. We would recommend them to everyone and we will work with them in the future. I recommend “We are Mortgages”.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't be more pleased

We Are Mortgages were undertaking the remortgage of my buy to let at the same time I was remortgaging my own flat with a different broker and the difference was night and day. They did warn against using the included "free"solicitors but as Vickie at We Are Mortgages kept on top of them, deciphering their cryptic automated emails and mithering them when it was time to apply for the redemption statement, it all completed on time without me going onto the standard variable rate as I did with my residential mortgage.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

They went above and beyond

They went above and beyond to help. I have been dealing with Ian and you can tell he really cares about his clients. He has offered his advice and support through every stage of the purchasing process. I couldn’t recommend them more!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Throughout this process we’ve dealt with two lovely members of staff. Zoe was great right from the offset and Vickie has helped us phenomenally with chasing to get us over that finishing line. It’s been a tough few months but the communication and support has been outstanding and cannot thank these lovely ladies enough xx

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Would use over & over again!

Could not recommend we are mortgages enough. Zoe & Vicky were soo helpful throughout and made the purchase of our first home go as smooth as we could have asked for. Will definitely be using them again!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Flawless!!!

Big thank you to We Are Mortgages who helped us secure our property as first time buyers. All amazing throughout the whole process. Zoe, for helping us get our AIP and mortage application submitted, answering all of our questions with extremely quick responses and detailed answers. Jack, for helping us negotiate and secure our offer. Vickie, who kept us in the loop with how the purchase was progressing, continuously chasing our solicitors on our behalf for information and updates; even when we didn’t ask her to and always answering phone calls and emails. Thank you all. A brilliant team and service. Highly recommend.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent personalised service …

Excellent personalised service from Jack and Vickie. Kept me updated continually and were willing to go the extra mile to get my original quote revised on 2 occasions before exchange of contract to reduce the monthly mortgage payments.

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

I could not recommend We Are Mortgages enough. Vickie and Jack were absolutely amazing in answering all my questions, went above and beyond so I could get my mortgage and keys. Quick at responding and cared about every phone call and email with you. Vickie was so amazing with chasing my purchase and keeping me informed xx

4 October 2024
Unprompted review
Rated 5 out of 5 stars

I love we are mortgages

I love we are mortgages, using their services for 3 years now and planning to continue with our business ideas.
Ian was super helpful, quick and efficient, we got our mortgage quote right back with brilliant rates. Our sales progressor Vickie is a godsend, very helpful and pushing the process go forward. Brilliant company with brilliant quality people here! Thank you Ian and Vickie!!

28 September 2024
Unprompted review

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