I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
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Review summary
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Reviews shaping this summary
Honestly they take too long to respond to matters and they misunderstand me in many times
Company replied
Communication could be a bit faster, as response times were sometimes slow and updates were not always immediate. However, my order was eventually processed successfully and I am happy with the fibre... See more
Company replied
The time from initiation till connection took 3 weeks which is extremely long, not to mention the poor communication methods, but nonetheless, they were very helpful and now I’m finally connected
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9555
- www.webafrica.co.za
3.8
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 74% of negative reviews
Typically replies within 24 hours
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It was an easy process
It was an easy process, hustle free, push of a button and everything was sorted within 2 days. Exceptional service received. Great work.
30 September 2026
Unprompted review
Reply from Webafrica
Hi Kgomotso,
We’re so glad to hear the process was easy and hassle-free, with everything sorted within just two days. It’s fantastic to know you received such efficient service and that the experience exceeded your expectations. We appreciate you taking the time to share your positive feedback.
You can also manage your services and get support on the go with the Webafrica app. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
Service was fast and professional
Service was fast and professional. I was back on track in no time. Thank you...
28 September 2026
Unprompted review
Reply from Webafrica
Hi Quintin
We appreciate the 5 stars so much 💗
It is always great to see feedback like this. Please know that our team is here whenever you need assistance.
It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍
Warm regards,
Webafrica Crew
They reach out to us fast and the network is very good
I’m happy about the network it’s never low and I’m happy they reach out to you fast when you have a problem
29 September 2026
Unprompted review
Reply from Webafrica
Hi Boitumelo
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Take control on the go—search “Webafrica” in your app store and download the app today💗
Warm regards,
Webafrica Crew
Great customer service and excellent, friendly and professional technicians!
Great customer service, quick turnaround time. Constant communication. Excellent, friendly and professional Technicians!
29 September 2026
Unprompted review
Reply from Webafrica
Hi Bulee,
We’re glad to hear you experienced a quick turnaround and consistent communication throughout. It’s fantastic to know our technicians were friendly, professional and made such a positive impression. We appreciate you taking the time to share your experience.
You can also manage your services and get support on the go with the Webafrica app. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
There were some issues with my order…
There were some issues with my order but I ended up getting help thank you
28 September 2026
Unprompted review
Reply from Webafrica
Hi Lindiwe,
We’re glad to hear that although you experienced some issues with your order, you were eventually able to get the help you needed. We appreciate you taking the time to share your experience and are happy our team could assist.
You can also manage your services and get support on the go with the Webafrica app. Search “Webafrica” in your mobile app store to get started.
Warm regards,
Webafrica Crew.
I noticed my WiFi connection…
I noticed my WiFi connection disappeared, then I went to check what's going on, because it's been a while not coming back, only to find my router has shut down, I contacted WebAfrica via Facebook and they told me there was no Outage in my area, and they advised me what to do since they saw that my router is turned off, and they helped me restore it without sending anyone, by only Facebook inbox...thank you
29 September 2026
Unprompted review
Reply from Webafrica
Hi Arnold,
We’re glad our team could help get your connection back up and running through Facebook support. It’s great to hear that they quickly identified that your router had switched off, guided you through what to do, and got you reconnected without needing a technician visit. We appreciate you sharing your experience and recognising the support you received.
For easy access to your services and support on the go, search “Webafrica” in your mobile app store and give the Webafrica app a try.
Warm regards,
Webafrica Crew.
Thank you for helping me with my…
Thank you for helping me with my reconnection. I was helped by a few agents but Mpho Molefe is the one that resolved my issue. Thank you once again.
28 September 2026
Unprompted review
Reply from Webafrica
Morning Nkululeko
Thank you for sharing your feedback! 💗 We’re so glad to hear your reconnection was sorted and that Mpho Molefe was able to get everything resolved for you. We’ll be sure to share your kind words with Mpho and the team. 😊
For an even easier way to manage your Webafrica services, payments and support, download or update to the **latest app version** and keep everything at your fingertips. 📱
Warm regards,
Webafrica Crew
This has been the worst customer…
This has been the worst customer service and seem to be getting worse with every conversation. If I'm not being passed on from one agent to the next on their chat platform...I'm completely ignored. The one agent told me was on lunch, that why he was not responding to my chats. I really don't understand why your chat agents are so ignorant to customer's on this line. Rather close it and use a telephone line since your whatsapp channel seem to longer be working anymore. Please see chat transcript below: Good morning Thabile
Having problems connecting? Try our easy-peasy scanning tool- to check your network health and get tips. Still need to chat? Simply respond with your query.
We are ready to assist! How can we help you today?
Sales
Before we go further, are you a first time customer, an existing customer looking to upgrade, or are you following up on a recent order?
Existing Customer
Please hold while we connect you to the next available agent.
Hi there, my name is Imran, how can I assist you today?
Hello Imran, I need help with moving to a second address. Is this possible since I just relocated recently?
Hello?
Is anyone there?
Good morning Thabile how may i help you?
Hello Imran, I need help with moving to a second address. Is this possible since I just relocated recently?
Hello?
Hello
Seriously?... It's almost impossible to reach you. should I switch to another provider as this seem to bee the case with all your chat agents.
Good Afternoon Thabile apologies i was on lunch sir
please confirm address where you moving into and when is the move in date?
You go to lunch with an open chat?... No thank you. I'm find another provider.
28 September 2026
Unprompted review
Reply from Webafrica
Hi Thabile,
We understand how frustrating it must be to repeatedly seek assistance and feel ignored or passed between agents, particularly when you're simply trying to get help with moving your service to a new address. This is certainly not the supportive and professional experience we want our customers to receive.
We'd like the opportunity to step in and assist with your request. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and the registered email address linked to your account. These details are required so that your account can be securely verified and the matter reviewed. We aim to respond as promptly as possible, with a general response timeframe of up to 24 hours once all the necessary information has been received.
Your feedback regarding the chat support experience will also be shared with our Service Quality Team for review and improvement, so that the interaction can be assessed and opportunities for improvement identified.
Warm regards,
Webafrica Crew
Absolutely horrible with shockingly poor service would give -5 stars
Absolutely horrible, I needed WiFi activated and they told me it was a 48 hour process (I already had everything else required) not only did I wait nearly 2 weeks for a 48 hour process but the support teams we're never helpful with majority of them disconnecting calls halfway through a conversation and telling me different information every single time. Now my WiFi is activated however it is not working and I'm being told it's another 72 hour process to fix. JUST RUN find another network provider these guys aren't worth it.
When trying to get in contact with their management I am always told they will contact me within 48 hours but they never do. They transfer you to different teams and departments the entire time forcing you to verify your details EVERY SINGLE TIME with no progress made from the completely incompetent.
24 September 2026
Unprompted review
Reply from Webafrica
Hi Dylan,
We understand how frustrating this experience has been, especially after waiting nearly two weeks for an activation that was initially expected to take 48 hours, only to still be without a working connection. We also recognise how disappointing it must be to receive conflicting information, have calls disconnected and repeatedly verify your details without seeing progress.
Please email our Customer Reviews team at customer-reviews@webafrica.com with a brief description of your experience and your account details so we can review the matter further and assist with the outstanding issue.
Warm regards,
Webafrica Crew.
Horrendous unethical cancellation process
I have been a long‑standing Webafrica customer and have always paid my account on time. I cancelled my LTE service and served the required one‑month notice period in May.
The cancellation process was horrendous. There is no straightforward way to cancel — instead, customers are forced through agents who take days to respond, pass you from one person to the next, and even try to prevent cancellation. After repeated back‑and‑forth, my service was finally cancelled.
Despite this, Webafrica has attempted to continue charging me, even though I had already cancelled and did not use your data. Now I am being threatened with debt collection over a service I neither use nor owe.
You have a choice in how you end relationships with customers. You can close them on a good note, where the customer feels respected, may return in the future, and could recommend your services. Or you can end them on a bad note — attempting to extort payments for services not used, after giving the customer the runaround and trying to block cancellation.
Unfairly trying to charge me after cancellation and threatening my credit record is bad customer relations. Poor practices like this will cost Webafrica far more in lost customers, lost recommendations, and damaged reputation.
This experience has left a bitter taste. If this is how Webafrica chooses to treat loyal, paying customers, then I will never use your services again, nor recommend them to anyone.
23 September 2026
Unprompted review
Reply from Webafrica
Hi Yuri,
Thank you for taking the time to share your experience with us. We understand how disappointing it must be to end a long-standing relationship feeling frustrated by the cancellation process, particularly when you're now seeking clarity on charges after believing the service had already been brought to a close. This is certainly not the kind of experience we want our customers to have, and we appreciate the opportunity to look into what happened.
We’d like to review the cancellation and billing history to establish exactly what has resulted in the outstanding amount. Please email customer-reviews@webafrica.com with the review details, a link or screenshot, and the registered email address linked to your account so we can securely verify your information and investigate further.
Your feedback will also be shared with our Service Quality Team for review and improvement, as we remain committed to learning from experiences like yours and improving the way we support our customers.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
Actual product is fine (the wifi)…
Actual product is fine (the wifi) however, when you have to contact them or cancel your service it will be impossible to reach a human and cost a fortune. They punish you heavily for cancelling (cancellation fee of 1k, router charge of 1k and a month's notice) and the hassle and expense means I will be steering clear.
21 September 2026
Unprompted review
Reply from Webafrica
Hi Josh
We’re glad to hear that the Wi-Fi service itself has been working well, although we’re sorry that getting support and navigating the cancellation process has been disappointing. We understand that cancellation terms and any applicable charges can significantly impact your overall experience, especially when you’re looking to end a service.
For your reference, our cancellation terms and requirements are outlined on our Legal page, including notice periods and charges. You can review the full details here:
Cancellation terms: https://bit.ly/3xkx9j
Our Support team has connected with you via chat to discuss this further and outline the next steps. Thank you for your feedback and for giving us the opportunity to learn how we can improve.
Warm regards,
Webafrica Crew
I am deeply disappointed with the…
I am deeply disappointed with the terrible service and complete lack of connectivity from Webafrica. I paid a total of R778 on 1 September—which included my R529 monthly fee and a R249 moving/installation fee for a fiber internet connection. Despite paying weeks ago, I am still not connected to the internet.
Because Webafrica has completely failed to deliver the service I paid for, I have been forced to buy retail mobile data packages out of my own pocket just to stay online. To date, I have had to spend an extra R1 674 on data (three packages at R379 each and three packages at R179 each).
I am demanding a full refund of the R778 paid to Webafrica for zero service, alongside total compensation of R1 674 for the backup mobile data I was forced to purchase. I expect management to investigate this delay and resolve my refund immediately.
1 September 2026
Unprompted review
Reply from Webafrica
Hi Thabiso,
We understand how frustrating it must be to have paid for your move and installation and still not be connected, especially after having to spend additional money on mobile data to stay online. This is certainly not the smooth experience we aim to provide.
We'd really appreciate the opportunity to assist further and take a closer look at the status of your installation and account. Please email customer-reviews@webafrica.com with the review details, the review link or screenshot, and the registered email address linked to your account so we can securely verify your information and investigate the matter.
Your feedback regarding the delays, communication, and overall customer experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We aim to respond as promptly as possible, with a general response time of up to 24 hours once all required information has been received.
Warm regards,
Webafrica Crew
Webafrica
Webafrica: More than two weeks of unresolved problems — and now I must pay to leave?
I have experienced recurring internet problems for more than two weeks, including approximately 10% packet loss and significant speed degradation every evening between 18:00 and 22:00.
Despite repeatedly reporting the issue, Webafrica has been unable to resolve it. Openserve checked the physical fibre line and found no fault, yet Webafrica has failed to provide a proper technical investigation or meaningful solution.
I eventually decided to cancel my service. However, Webafrica says I must:
🔴 Wait an additional 30 days before my fibre line is released.
🔴 Continue paying until the cancellation date.
🔴 Pay a further R999 cancellation fee.
In other words, Webafrica cannot fix the service, but still expects me to pay to leave. Absolutely ridiculous.
Section 54(1)(b) of South Africa’s Consumer Protection Act 68 of 2008 states that consumers are entitled to services performed in a manner and quality that people are generally entitled to expect. Section 54 also provides remedies where services fail to meet the required standard.
Based on my experience, I have serious concerns about whether Webafrica is meeting its obligations under the CPA.
To anyone considering Webafrica: do your research carefully before signing up. Based on my experience, I strongly recommend considering other ISPs. Don’t waste weeks going in circles with support, only to have your complaint marked as “attended” without the actual problem being resolved.
Webafrica: Fix my internet or release my fibre line without penalising me for leaving because of an unresolved service-quality issue.
18 September 2026
Unprompted review
Reply from Webafrica
Hi Adriaan,
We understand how frustrating it must be to deal with recurring connectivity issues for more than two weeks, particularly after the physical fibre line was checked and you’re still experiencing packet loss and evening speed degradation. We also acknowledge your concerns around the cancellation process, ongoing charges and the R999 cancellation fee.
Your query has been logged with our Complaints Team for further investigation. The team will review the service issues you’ve raised, as well as your concerns regarding the cancellation and associated charges, and assist with the matter accordingly.
Warm regards,
Webafrica Crew
Urgent
Urgent: Immediate Full Refund and Cancellation Request - 7 Days Without Internet
To Customer Support Team,
I am canceling my service effective immediately due to the fact that I have been left without an internet connection for 7 days straight. Because of this complete lack of service, I demand an immediate refund.Kindly send me the exact process required to get this refund sorted out as soon as possible. I also need to know the turnaround time for the money to reflect in my bank account. I will be using these exact funds to open an account with another ISP that can actually do the job right.I expect a swift response with my refund status and timeline.
I have been sending the below message everyday since last week without any resolution to my problem:
I paid for a new Webafrica package on Thursday, 10 September. Vuma technicians came out immediately and finished the physical fiber installation. They have now been to my house three separate times, completely tested the line, and confirmed the physical setup is 100% active and fault-free on their end.
The entire issue is Webafrica’s absolute failure to provision the line correctly on their backend database.
For the first four days, my order status was stuck on "Order Received" despite being paid and physically connected. Over the weekend, my family had no internet, and Webafrica's support was totally non-existent—no responses on WhatsApp, no answer on their phone lines, and no help on their app chat.
Yesterday, an agent finally changed the status to "Complete" and Webafrica pushed a brand-new Wi-Fi name and login credentials via SMS. However, your backend radius server is not authenticating these new credentials. The router’s WLAN light is flashing, but the system keeps throwing a "Connected without internet" error.
I spent the entire day yesterday loading airtime and data just to deal with agents who tried to blame a non-existent area outage or told me to reboot the router. Today is Day 5. We have paid, Vuma has done their job, but Webafrica refuses to have a senior network administrator manually map the correct PPPoE profile to my Vuma line ID.
This has been a massive financial and emotional burden on my family. Do not reply with a generic chatbot template. I need a senior supervisor from your escalations team to manually activate my line immediately.
Regards,
Nombulelo Cordelia Grootboom
Account Number: W4553960
10 September 2026
Unprompted review
Reply from Webafrica
Hello Ntombi
We can appreciate how frustrating and disruptive this has been, particularly after paying for your new service, having the physical installation completed, and then being without a working connection for seven days. We also recognise the impact this has had on your family, including the additional costs of purchasing mobile data while trying to resolve the matter.
We’ve arranged for our Support Team to review the account and the full history of your order, including the installation, activation status and the troubleshooting already completed. They will make contact with you directly to discuss the next steps and the concerns you’ve raised around the service not being usable.
We’ve also noted your request for cancellation and a full refund. The team will review these requests against the account and applicable terms and provide clarity on the way forward, including any relevant refund process and timelines.
We appreciate the detailed information you’ve provided and want to ensure the matter is reviewed properly rather than asking you to repeat the same troubleshooting again.
Warm regards,
Webafrica Crew
Webafrica is easily the worst ISP in the world
Webafrica is easily the worst ISP I have ever dealt with. On two separate occasions, they left me without internet for weeks on end. The minor refunds they offered did not even come close to covering the data costs I incurred while offline.
After being a loyal customer for over five years, I finally cancelled my contract due to their consistently poor service. Despite providing the required one-month notice, I am now being harassed to pay a R999 termination fee and have even been threatened with debt collection.
Their customer service is completely one-sided. When you need technical support, you are forced to wait hours on WhatsApp just to speak to a human. However, the moment they claim you owe them money, they will call you repeatedly. I am currently seeking legal advice regarding this matter. Save yourself the stress and avoid signing up with this company.
16 September 2026
Unprompted review
Reply from Webafrica
Good day
Thank you for sharing your experience. We understand how frustrating this situation has been, especially after being a Webafrica customer for more than five years and experiencing prolonged service interruptions, additional data costs, and now concerns regarding your cancellation and billing. We also recognize that having to navigate different support channels when you need assistance can make an already difficult experience even more challenging.
Regarding the R999 cancellation fee, our terms state that a cancellation processing fee applies to all Fibre Network Operator services. Where applicable, the R999 fee is payable when a Fibre service is cancelled. Our terms also require one full calendar month’s notice for cancellation.
You can view the full cancellation terms here: [Webafrica Cancellation Terms](https://bit.ly/3UX5H78)
We take your concerns about the previous service interruptions, the refunds provided, and the additional data costs you incurred seriously. These are separate from the cancellation fee and will be considered when reviewing your overall experience.
If you’d like us to review your account and confirm exactly why the R999 fee has been applied, please contact us via our Live Chat channel with your account details. Our team will need to verify your details and Fibre Network Operator, cancellation notice, and charges on your account, and provide clarity on the way forward.
We look forward to assisting you further.
Warm regards,
Webafrica Crew
Shit WiFi had no network 99.9% of the…
Shit WiFi had no network 99.9% of the time and when you try and log a complaint about the network they got shit staff like Lelethu who doesn't reply to your message on the live chat. Definitely don't recommend this shit service provider to anyone and all there stuff should be fired !!!
15 September 2026
Unprompted review
Reply from Webafrica
Morning Tremelio
We hear your frustration around the inconsistent connection and difficulty getting assistance via Live Chat. 🌸 To help improve connection consistency, please restart your router, check that all cables are securely connected, and test the connection on multiple devices. If the issue continues, email [customer-reviews@webafrica.com](mailto:customer-reviews@webafrica.com) with your review details, link/screenshot and registered email address. We’ll review this with you and advise on the next steps, with a general response time of up to 24 hours once all required details are received.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hi Zandre,
It’s great to hear that you’re enjoying fast speeds with Webafrica. We’re glad your connection is delivering the performance you need and making your time online a smooth experience.
Everything you need to manage your internet is right in your pocket with the Webafrica app Webafrica Mobile App Guide (v2.1.15).https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source=chatgpt.com
Warm regards,
Webafrica Crew
Terrible customer service
Terrible customer service, wasting hours every time I need some assistance. Speed is rarely what you pay for.
14 September 2026
Unprompted review
Reply from Webafrica
Hi Dee Mar,
We understand your frustration, particularly after spending hours trying to get assistance and still experiencing concerns with your connection speed. We’d like to take a closer look at both the support experience and the speeds you’re receiving.
Please email our Customer Reviews Team at customer-reviews@webafrica.com with your account details and reference this review, so we can locate your account and investigate the concerns further.
Warm regards,
Webafrica Crew
Web africa
I live in the windermere area, Durban.
Since the last 2 weeks we have had connectivity issues and slow speeds, with fibre in the area. As per the consultants , there are issues.
This is the second time in a month, that we complained with the same issue.
We were told it will be sorted within 3 days, of the fault being logged. A week later , we still waiting.
So long as these people get their money at the end of the month, the customer can go to hell. Thats the attitude of webafrica.
Very disappointed with webafrica.
Faizal Aboobaker
1 September 2026
Unprompted review
Reply from Webafrica
Hi Faizal,
We understand how frustrating it must be to experience ongoing connectivity and speed-related issues, especially when you rely on having a stable and reliable connection. Having to report similar problems more than once and still be waiting for a resolution is certainly not the experience we want for our customers.
We'd like the opportunity to take a closer look at the matter and review the status of the fault affecting your service. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and the registered email address linked to your account. We'll only be able to assist further once these details have been provided, as they allow us to securely verify your account information.
Your feedback regarding the recurring connectivity issues and overall support experience is important to us and will be shared with our Service Quality Team for review and improvement. We remain committed to understanding where experiences fall short and making meaningful improvements for you and all our customers.
We aim to respond as quickly as possible, with a general response timeframe of up to 24 hours once all the required information has been received.
Warm regards,
Webafrica Crew
Webafrica text support is a joke
I am honestly starting to consider moving to a different IPS because of Webafrica's text only support. Both their in app chat and WhatsApp takes ages to respond with the initial prompts, and then it is a luck of the draw if you are going to be connected to an agent.
And even if you get connected to an agent, the chances of them responding is also completely random.
I had tried to find out how to get a static IP today and this was the events that followed:
14h48: I said "Hi" on WhatsApp to bring up the prompt
14h50: The prompt finally popped up and it took just over a min to get to a point where it said that it will connect me with an agent.
15h00: I finally connect with an agent and ask them what the process of getting a static IP is.
15h04: I suddenly get transferred to Vuma Premium Support team after ~2-3min of silence. (Altough my Fibre connection is with Frogfoot.
18h16: I send "End Chat" after waiting over 3 hours of just being thanked for my "patience and understanding" and never having been connected to another agent.
I then sent another "Hi" just after this to bring up the prompts, and it is now 18h40 and still nothing.
11 September 2026
Unprompted review
Reply from Webafrica
Hello Werner,
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must have been to spend significant time waiting for assistance, experience delays in connecting with an agent, and feel that your query was not receiving the attention it deserved. This is certainly not the experience we aim to provide.
We can see that you did eventually receive assistance regarding your query. However, we recognise that the journey to get support fell short of the standard of service we strive to deliver, and we appreciate you bringing this to our attention.
Please be assured that your feedback regarding our support channels, response times, and overall customer experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. Understanding where our customers feel we have fallen short helps us identify opportunities to improve and better meet expectations going forward.
Warm regards,
Webafrica Crew
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