On call Agents are the best compared to online agents who will keep on transferring your query to one agent after another without any help at the end of the day...But overall..I'm happy with how fast... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My address was not picked up by Webafrica on their system, but it was installed perfectly by the technicians I'm happy with the service so far.
Company replied
I got reconnected faster than I thought it would take. Very efficient and easy to use webiste and whatsapp chatbox
Company replied
The installation time was slow and lack of communication.as some customers live far from home and want to stay connected to their family.but family is happy now we can connect thank you
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
3.8
Great
18k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
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The installation
The installation, clean job, positioning, and also wifi speed great
3 July 2026
Unprompted review
Reply from Webafrica
Morning Kgothatso
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Stay in control of your fibre service without the wait using the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
They attend to queries promptly
They attend to queries promptly. Technicians are helpful and they will not leave until there is network connection.
3 July 2026
Unprompted review
Reply from Webafrica
Hey Mosima,
Thank you for taking the time to share your experience. It's wonderful to know that our team responds promptly to your queries and that our technicians remain committed to resolving issues before considering the job complete. That level of dedication is something we take great pride in, and we're delighted it has made such a positive impression.
We'll continue working to provide dependable support and reliable connectivity, ensuring you can count on us whenever you need assistance.
Kind regards,
The Webafrica Crew
I am mortified by the customer service…
I am mortified by the customer service I receive from webafrica on a daily basis I wait hours for replies I’m never assisted and they always ended the chat I have screenshots of the past 4 days where I just wasn’t helped with all mi soul id like to switch to a different provider but I can’t because my complex doesn’t allow me too . Thokozani , usiphe kutlwano , Luyanda and Anele these are probably just fake names all ended the conversation without helping me and when I asked for a link to rate the service I was ignored I NEED A NEW PROVIDER IM FEDUP
3 July 2026
Unprompted review
Reply from Webafrica
Good day,
We’re really sorry to hear how frustrating this has been for you. Waiting hours without proper assistance, and having chats end without resolution, is not the experience we want for you, especially when you rely on your connection daily.
We’d really appreciate the chance to step in and make this right. Please email customer-reviews@webafrica.com with your review details, the link or screenshots, and your registered email address so we can securely confirm your information. Our team will investigate the interactions you’ve mentioned and work with you on a clear, effective resolution. We aim to respond within 24 hours once all the required details are received.
Your experience matters to us, and we’re here to support you through this.
Warm regards,
Webafrica Crew
Quick and excellent service
Quick and excellent service, orderd my package, waiting period is 5 business days but I was activated in 2 days,I will recommend anyone to go with Webafrica, thanks 😊
3 July 2026
Unprompted review
Reply from Webafrica
Hey James
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Keep track of your connection, usage, and updates all in one place with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I’m happy with the service just…
I’m happy with the service just connected to vuma today
But also your service is slow before installation wish you could get more Tecnicians to push installations
3 July 2026
Unprompted review
Reply from Webafrica
Hi Nathan
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app. Webafrica Mobile App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
I was very disappointed and frustrated
I was very disappointed and frustrated, I was not getting necessary help on the WhatsApp chat line since 08:20,, till 16:00 I was passed around from one agent to another without getting assistance and I even wondered if you your staff is proberly train.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Lebogang,
Thank you for sharing your experience so openly. We can completely understand how frustrating and exhausting it must have been to wait from 08:20 to 16:00 without receiving the help you needed, especially after being passed between agents. That’s not the level of support we aim to provide, and we hear your concern around the experience you received.
We have arranged for our onboarding support team to get in touch with you to assist with your Vumatel connection setup as a priority. The focus will be on giving you clear, consistent guidance and getting everything up and running without any further delays.
Your feedback around the chat experience and consistency of support is important to us. It highlights where we need to improve to ensure every interaction feels seamless, informed, and supportive from start to finish.
We appreciate you bringing this to our attention, and we’re here to turn this around for you.
Warm regards,
Webafrica Crew
Does not even deserve a star
Does not even deserve a star. Unprofessional staff. Installation so clumsy its actually pathetic. Access is only limited to my lounge, can't work from the other rooms. Pathetic service
1 July 2026
Unprompted review
Reply from Webafrica
Hi there,
Thank you for sharing your experience so honestly. We can understand how disappointing this must feel, especially when your installation hasn’t delivered the coverage you need to use your connection comfortably throughout your home.
The limitation to one area suggests a WiFi coverage or setup issue rather than the fibre line itself, and that’s something we can work with you to improve. Placement of the router plays a big role, ideally it should be in a central, open space to allow the signal to reach multiple rooms. In some homes, adding a mesh system or extender can also make a big difference in achieving full coverage.
That said, the experience you’ve described around the installation and support is not what we want for you. We’d really appreciate the opportunity to take a closer look at your setup and guide you toward a solution that gives you the coverage you expected.
Your feedback has been reported to the relevant teams to ensure improvements where necessary. Thank you for bringing this to our attention.
Warm regards,
Webafrica Crew
Absolutely pathetic service
Absolutely pathetic service. From the time I got the equipment not one person can assist in getting this shig online. Seems like the worst isp I've ever come across. Sorry to say but if anyone is considering webafica please dont risk it you will make the biggest mistake ever.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Christopher,
Thank you for sharing your experience so openly. We can completely understand how frustrating it must be to have your equipment in hand and still not be able to get online, especially after struggling to get clear assistance. That’s not the kind of first impression we want you to have.
We have arranged for our onboarding support team to call you and assist with your Metrofibre connection setup as a priority. The focus will be on guiding you step by step, making sure everything is configured correctly, and getting you connected without any further delays.
Your feedback on the difficulty in getting help and the overall experience is important to us. It highlights where we need to do better in being more accessible, consistent, and supportive from the start.
We’d really value the opportunity to turn this around for you and get your connection up and running smoothly.
Warm regards,
Webafrica Crew
The service delivery was quick and the…
The service delivery was quick and the workers did a great job they were freindly and the network is to notch everything is splendid im loving it im enjoying my fibre as we speak
2 July 2026
Unprompted review
Reply from Webafrica
Morning Timmy
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
Service is very bad
Service is very bad , Internet connection is the worst i upgraded to the 100 mbps package after having problems with 50 mbps but now it is even way worse
2 July 2026
Unprompted review
Reply from Webafrica
Hi Mogamat,
Thank you for sharing this. We can understand how frustrating it is to upgrade your line and then experience even worse performance; that’s the opposite of what should happen, and it’s not the experience we want for you.
Let’s work through a few key checks that often make a big difference in improving speed:
1. Test with a wired connection
Connect a device directly to your router using an Ethernet cable and run a speed test. This helps confirm whether the issue is with the line itself or just the WiFi performance. WiFi can reduce speeds due to interference or distance.
2. Restart your router and fibre device (ONT)
Switch both off, wait 2 to 3 minutes, then power them back on, starting with the fibre box (ONT) and then the router. This refreshes your connection and can resolve profile or session issues.
3. Check your WiFi environment
Distance, walls, and interference from other devices can weaken your signal. Try testing close to the router. If speeds improve nearby but drop off in other rooms, a WiFi extender or mesh system may help improve coverage.
4. Reduce background usage
Make sure no large downloads, streaming, or multiple devices are using bandwidth while testing. This can significantly impact available speed.
5. Use the correct WiFi band (we strongly recommend you reach out to our Support team via WhatsApp for help with this one)
If your router supports both 2.4GHz and 5GHz:
5GHz gives faster speeds at a shorter range
2.4GHz gives wider coverage but lower speeds
Switching between them can help, depending on your setup.
6. Test at different times
If speeds drop during peak hours, it could indicate network congestion, which we can escalate for further investigation.
If you’re still not getting close to your expected speeds after these steps, we’d like to take this further for you. Please send us a WhatsApp message with your account details so we can run diagnostics, confirm your line profile, and work with the fibre provider to resolve this properly.
We appreciate you raising this, and we’re here to help get your connection performing the way it should.
Warm regards,
Webafrica Crew
Currently having billing issues due to…
Currently having billing issues due to my payment going through but my wifi still being off. WhatsApp line a extremely slow and useless and so is the customer service agents. Pathetic Customer service really. The type to not care at all for their customers. Seems like it's only Thebogo working there handing all sales calls because when the only time you can get through to someone is when you want to activate a new service.
Why would a company treat customers so poorly. I just need someone to assist me with billing and it's been over 2 hours now since my last request for assistance on the WhatsApp line.
Web Africa no man. Don't put people who dont wanna work calls in your call center. Who does the QA??? What weak KPI's are there that allows agents to lie and drop calls while customers are speaking? Why would you let a long business relationship with your customer go to nothing.
Please have someone who can help me call me back immediately.
2 July 2026
Unprompted review
Reply from Webafrica
Hi Maureen,
We understand how frustrating this has been. After making a payment, you'd naturally expect your service to be restored promptly. Having to wait for assistance while your connection remains offline, along with the experience you've described across our support channels, has clearly fallen short of your expectations.
We'd like the opportunity to investigate your experience thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review your billing concerns and the support experience you've described, and ensure the matter is directed to the appropriate team.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours after receiving all the required details.
Warm regards,
Webafrica Crew
This is the most terrible services I…
This is the most terrible services I have dealt with. You can only contact their sales department telephonically and once you contracted under their seevices you will never be able to get the assistance you want from their agents who uses general templates to answer yoyr questions and when they use their own words they cant even spell properly, also taking their time to respond I mean for each message i sent they have delays of 10minutes to respond. This is a scam they have AI system to chat with on their App that does not even work. Now here is the pattern and I want them to prove me wrong, each month I have late fees added to my account when their debiting system does not debit my account on the set and agreed day then they add penalty fees getting more than the agreed amount and not even providing the relevant channels to resolve my issue regarding their awful connection or incompetent communication channels
30 June 2026
Unprompted review
Reply from Webafrica
Hi Naboeiah,
We understand how disappointing this experience has been. From the delays in receiving responses and the difficulty accessing support, to your concerns about the recurring late fees and the reliability of your connection, it's clear this has had a significant impact on your confidence in our service. We appreciate you taking the time to outline your concerns.
We'd really appreciate the opportunity to investigate this thoroughly. Please email customer-reviews@webafrica.com with the review details, a link or screenshot of your review, and your registered Webafrica email address. Once we've received all the required information, we'll securely verify your account, review the concerns you've raised regarding your billing, communication, and service experience, and assist you further.
Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours once all the required details have been received.
Warm regards,
Webafrica Crew
Good customer service and very delayed…
Good customer service and very delayed response to the chats.
1 July 2026
Unprompted review
Reply from Webafrica
Hi Shane
Thank you for the amazing rating ✨
Your support means a lot to us. We are always here if you need a hand with anything.
Warm regards,
Webafrica Crew
I am connected within under an hour and…
I am connected within under an hour and am happy with their service
1 July 2026
Unprompted review
Reply from Webafrica
Morning Byron
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Warm regards,
Webafrica Crew
Fast and efficient services
1 July 2026
Unprompted review
Reply from Webafrica
Hello Mellisa
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Vuma Magical
My experience with Vuma has been great fast 5G network,and reliable also. The Company is growing really fast, great customer service ✌️✌️
30 June 2026
Unprompted review
Reply from Webafrica
Hey Thato
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
The people that they were assisting …
The people that they were assisting they were friendly and they know their work ,explained everything clearly and in a simple way
1 July 2026
Unprompted review
Reply from Webafrica
Hey Winnie! We really appreciate your support! Thank you for taking the time to share it with us. We’ll keep doing our best to deliver an experience that lives up to your expectations every time.Hi Winnie,
Kind regards,
The Webafrica Crew
Very terrible customer care
Very terrible customer care, you text their WhatsApp bot and it doesn't reply , wifi can go for 4 day periods at a time with no contact, I literally just paid but it's been 12 hours I'm still not connected but I got messages saying I'm connected , scam!!!
1 July 2026
Unprompted review
Reply from Webafrica
Hi Mukovheli,
Being unable to get online after reactivation, especially after already making payment, can be incredibly frustrating. Getting messages confirming activation while your connection still doesn’t work only adds to the confusion, and that’s completely understandable.
To help get things working as quickly as possible, a GPON provision (line refresh) has already been completed on your connection. This usually clears any underlying issues on the line. Please switch your router off, leave it off for about 10 minutes, then turn it back on and test your connection again and this should restore connectivity.
Your experience has been shared with the Service Quality Team so that the delays in support and the impact of this situation can be reviewed and improved.
Warm regards,
Webafrica Crew
Very disappointed with WebAfrica
Very disappointed with WebAfrica. I was charged an additional R1,000+ that was never communicated to me. I’ve asked them to review the recorded calls, which will confirm this, but my issue remains unresolved.
WhatsApp-only support is frustrating—agents take hours to respond, conversations get terminated, and no one takes ownership. This is inefficient, inconvenient, and unacceptable.
I want my money back!!
1 July 2026
Unprompted review
Reply from Webafrica
Hi Karabo, thank you for sharing this. We can completely understand how frustrating and concerning this must be, especially when it comes to unexpected charges and trying to get clear answers.
We can see that one of our Billing support agents connected with you on chat earlier today and assisted with detailing your invoices, along with confirming the next steps directly. Your request, including the review of the recorded calls, forms part of the ongoing investigation.
We know how important it is to have full clarity and resolution here, and the team is actively working on your query to ensure it’s properly addressed. We’re committed to seeing this through and providing you with a clear outcome.
Warm regards,
Webafrica Crew
Monique was excellent with the service…
Monique was excellent with the service I received. NO Complains. Must keep up the good work. If there a promotion to offered Monique must be considered.Out of 10 I will give her 20
1 July 2026
Unprompted review
Reply from Webafrica
Hi Kevin, this is absolutely wonderful to read. Thank you for sharing it with us.
We're so glad Monique delivered such a standout experience, professional, friendly, and making everything feel effortless. A 20 out of 10 is something special, and we'll make sure your kind words and recognition are shared with her and the team.
Feedback like this means the world to us, and we'll keep working hard to give you more moments just like this.
Need quick access to your account? The Webafrica App has you covered. Get started: Webafrica App Guide (Latest App version: 2.1.2) - https://bit.ly/3R3sTPm
Warm regards,
Webafrica Crew
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