Fast response when deal with them on phone, they polite and very excellent customer service, I got a problem with booking my hotel and I give them a call they just help me and everything going well af... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible service with rude and uncaring customer service. Don’t book through them! We had an error in our booking and tried to rectify it with them. When they finally contacted us the man was arrogant... See more
Company replied
Terrible service and customer care. Please do not book with this company if you don't want to waste you money. Gift cards has restrictions ( hidden) edited a flight is a saga, insurance is a lie. Had... See more
I assert webjet do not act as the experts they claim to be. When an issues arises they put it back on the customer and hide behind corporate behaviour. I WILL NEVER TRUST THEM AS A BUSINESS. I have sp... See more
Company details
Information provided by various external sources
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Contact info
Australia
- www.webjet.com.au
3.1
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 6% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience, second time booking
This is the second time I have made a booking with webjet in the past month. The booking process is incredibly easy and fast. The offer of Afterpay is a bonus too. Highly recommend.
14 February 2024
Unprompted review
Reply from Webjet
Hi Amy, thank you for your glowing review! We're thrilled to hear that you found our booking process quick and easy, and that you appreciate the convenience of Afterpay. Your recommendation means a lot to us, and we look forward to serving you again soon!
I love webjet makes booking flights easy
28 January 2024
Unprompted review
Reply from Webjet
Hey Stephen, thank you so much for taking the time to share how much you love our website! We can't wait to help you with your next trip.
Smooth and straightforward
14 February 2024
Unprompted review
Reply from Webjet
Hi Rob and Liz! Thank you so much for your positive review, we're so glad we could help you with your travel plans.
Transaction was straight forward and…
Transaction was straight forward and easy
13 February 2024
Unprompted review
Reply from Webjet
Thank you Peter for your review! It's wonderful to hear that Webjet made your flight booking experience a breeze
You got me...
Finding the right flight at the right price took a few searches over 48hrs but well worth it as I found and booked the exact flight I needed for the same price as with previous flight, so very happy with this. I checked the flight company and their prices were higher than yours, so well done webjet! It's a win-win for you guys
13 February 2024
Unprompted review
Reply from Webjet
Thank you Hope for your positive review! We're thrilled you found your ideal flight at a great price through Webjet. Your satisfaction is our priority, and we look forward to serving you again in the future!
Easy to navigate and book
Easy to navigate and book. Makes life easy
13 February 2024
Unprompted review
Reply from Webjet
Thanks Tyra for sharing your positive review!
Worst in customer service
After booking a flight, the option for choosing seats was skipped. Trying later, the airline site stated "Sorry, this can only be managed by an issuing agent.", The issuing agent, webjet, refused to make any changes, instead, giving me the booking number and site, the airline" to make those changes, which then stated "Sorry, this can only be managed by an issuing agent."
Customer service agent, refused to do anything that is even remotely related to customer service, saying her system says i can choose the seat when they look at the site, being the issuing agent, but when I try, I can't. A concept that she couldn't understand.
Use webjet to find flights, then book directly with the airlines.
They use everything they can to avoid fixing THEIR mistakes
30 January 2024
Unprompted review
Reply from Webjet
Hi Iccarus,
We're truly sorry to hear about your frustrating experience. Your feedback is invaluable to us, and we apologise for any inconvenience caused during your booking process. Rest assured, we're committed to improving our services and ensuring a smoother experience for our valued customers like yourself. We'll be looking into this matter further to address the issue and prevent similar occurrences in the future.
Please kindly contact our customer support team https://www.webjet.com.au/support/ so that we can look into this further for you.
Kind Regards,
Webjet
Easy to navigate the flights available…
Easy to navigate the flights available - compare prices and inclusions of each flight option
13 February 2024
Unprompted review
Reply from Webjet
Thank you so much for your review. We are delighted to hear that you love our website and found it easy to navigate!
Reply from Webjet
Hello Fazal, thank you so much for your positive words! We're so glad to hear that you found our services easy to use.
E-convenience in e-booking
Booking was so convenient and all the inputs for processing the transaction was easily traceable. Great going.
13 February 2024
Unprompted review
Reply from Webjet
Hi Ram, thank you for your positive feedback on our booking process. We prioritise providing a seamless experience and are thrilled that you found it convenient and easy to navigate. We appreciate your support and hope to serve you again. Happy travels!
I found it extremely easy to search for flights
I found it extremely easy to search for flights and to then make a booking. The Webjet website is easy to navigate and I found lots of flight options. Paying for my flights was also very straight forward.
12 February 2024
Unprompted review
Reply from Webjet
Hi Boxboy, thank you for your positive feedback on our website and user-friendly flight options. We appreciate your business and hope to continue providing excellent service for your future travel needs. Safe travels!
Best online travel site
I always book online with webjet.
It not only gives you the pricing for different airlines but the website makes it so simple to customise my holidays or stays according to my budget.
Everything is clear and simple for anyone to understand.
8 February 2024
Unprompted review
Reply from Webjet
Hey Rose, we are so happy that you feel like you can rely on us to make your holiday plans simple and easy to understand. Thank you so much for your positive review, we can't wait to help you on your next trip!
Loads of options available and I am…
Loads of options available and I am most happy with the fact WebJet offer Afterpay as a payment option.
12 February 2024
Unprompted review
Reply from Webjet
Hi Amy, thank you so much for your feedback! We're so happy to hear that you found our website user friendly and were able to find a payment option that suited you.
Amazing service
Webjet was super easy and straightforward to use. 100% recommend it for all your holiday needs when it comes to booking flights and other services.
11 February 2024
Unprompted review
Reply from Webjet
Hi Chelsea,
Thank you so much for your glowing review! We're thrilled to hear that you found Webjet easy to use and straightforward for all your holiday needs. Your recommendation means a lot to us! We can't wait to assist you for your next travel plans!
I book flights for judges to come from…
I book flights for judges to come from various states, and Webjet makes it easy to see what flights are available, times and cost, which plays a big part in our small non profit club.
12 February 2024
Unprompted review
Reply from Webjet
Hi Liz,
Thank you for your fantastic feedback! We're delighted to hear that Webjet has made it easy for you to book flights for your non-profit club. If there's anything more we can do to support your travel needs, please feel free to reach out.
Best regards,
Webjet
Easy to Navigate
I found using Webjet easy to navigate to make a booking. Being a senior you sometimes find doing things online so difficult and you never seem to get to the end. Great Site
12 February 2024
Unprompted review
Reply from Webjet
Hello John.
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate Your feedback is invaluable to us, and we're glad we could provide a smooth booking experience. If you ever need further assistance, please don't hesitate to reach out. Happy travels!
Best regards,
Webjet
The booking process is super easy to…
The booking process is super easy to work through :)
12 February 2024
Unprompted review
Reply from Webjet
Hey Joana- Marie!
Thank you for your feedback! We're delighted to hear that you found our booking process super easy. If you ever need assistance or have any questions, feel free to reach out to us. Happy travels!
Best regards,
Webjet
So easy use
So easy to book flights for myself and for others on Webjet. Even when I had to return to the booking, the detail was there. Easy to navigate and quick to return results. My go-to site for travel.
12 February 2024
Unprompted review
Reply from Webjet
Hi Lynda.
Thank you for your glowing review! We're thrilled to hear that you found booking flights on Webjet to be easy and convenient. We're dedicated to providing a seamless experience and we're delighted that our platform met your expectations. We appreciate your support and look forward to assisting you with your future travel plans.
Best regards,
Webjet
Made it easy to evaluate Costs and…
Made it easy to evaluate Costs and travel times. 1st time user
10 February 2024
Unprompted review
Reply from Webjet
Hi Jason, thank you for your feedback! We're excited that our platform helped you easily evaluate costs and travel times as a first-time user. If you have any questions or need assistance, don't hesitate to contact us. We're here to support your future travel plans!
Quick and easy to use
The website is easy to use, and it is responsive.
I was able to make my bookings quickly and easily.
11 February 2024
Unprompted review
Reply from Webjet
Hi Miriam, we're thrilled that you enjoyed our website. Serving customers like you is what inspires us every day, and we can't wait to create more memorable experiences together.
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