Webnode AG Reviews 1,152

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and expertise, often highlighting specific individuals for their exceptional support and clear guidance. People find the website builder easy to use and intuitive, allowing them to create websites quickly and efficiently, even without advanced technical skills. The overall user experience is described as positive, with many appreciating the straightforward editor and professional templates. However, some people were dissatisfied with the customer service, reporting slow response times and difficulties reaching support, especially during technical issues or website downtime. A few other people also felt that the website builder, while easy for simple sites, lacked advanced customization options and could experience technical problems, including slow loading times and outages.

What people talk about most

Website

People report ambiguous experiences with website functionality. Many customers praise the ease of use and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express extreme dissatisfaction, citing... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers express high... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the platform's ease of use,... See more

Based on these reviews

Rated 4 out of 5 stars

I made my website in 3 hours. This is the best result so far. It lacks some advanced modern website units, so I have to create them by myself, but it is still better than any other builder I have trie... See more

Company replied

Rated 4 out of 5 stars

It’s good but I couldn’t get back on the editing page after a while so otherwise it’s a really good website make/builder!

Company replied

Rated 4 out of 5 stars

This is a good website builder. I use it often. This is not my favorite, but it still can cover most basic needs (especially for one pagers).

Company replied

Rated 5 out of 5 stars

Imagine having your own website ready in moments if needed. With Webnode, creating content feels effortless, friendly, and fast—while you still enjoy the guidance of professional web designers if you... See more

Company replied


Company details

  1. Web designer
  2. Business-to-Business service

Written by the company

If you want a good-looking website in a short time Webnode is the way to go. Launched in 2008, it has helped over 40 million users create their websites. It doesn’t matter if you need a professional website for your company, a beautiful portfolio, or a user-friendly e-shop, you have the right tool to build the website just the way you want. Anyone can create a website with Webnode. You don’t need to hire programmers or designers or pay for hosting.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Technical Support

I had been working on some websites with Premium Plans and then I had to deal with some quite complicated technical issues regarding domain changes and DNS, about which I have no knowledge at all. They were really helpful, fast and above all, efficient!

4 June 2020
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. Made websites but when I chose security option they have blocked my site and saying not to use it. They must not have kept the option if they wanted to do so.

14 November 2019
Unprompted review
Rated 1 out of 5 stars

STILL WAITING FOR REPLY!

I have a website that is running on WebNode(yllipango.com) and now I want to edit with WordPress and HostGator. I purchased the same domain on HostGator but the link redirects on WebNode Nameservers. I have contacted them several times YET NO RESPONSE received from them... They don't even send email confirmations... Very disappointed, will cancel the plan ASAP!

1 July 2019
Unprompted review
Rated 5 out of 5 stars

as beautiful service

Everything, I got many help from Webnode.
I have the most small webnode homepage, and not good in english.
My company was not good at business, I had to make new domains several times and damain name servive in Korea for 2years,and very much complicated for me to set up DNS configurations.
They(Webnode team) are very very kind and nice for many times whenever I need webnode helps.
I will make a business bigger with webnode homepage.
You are a best parter of webservice.
Thanks you very much.

3 June 2019
Unprompted review
Rated 1 out of 5 stars

Complete SCAM (use others)

Complete SCAM (use others)

I have purchased the service for one year but I could not publish my website. they said they need proof that I have paid for the service I showed them my bank statement and still they refuse to offer the service, also their web site do not give receipt after purchase which completely wrong
I recommend that you do not use them and use their competitor as they are trust worthy

21 March 2019
Unprompted review
Webnode AG logo

Reply from Webnode AG

Hello Falcon Accountants Ltd,

We are very sorry that this transaction had taken so long to clear the payment.

This was something beyond Webnode to control or expedite. When you use a debit card in a transaction you are withdrawing from your checking account, which is in part a debit transaction, debit cards do not have the same security and direct process as credit. There can be many authorisations that are processed with debit card transactions online. These are traditionally queued up and processed in batches and since there are several parties involved, it can take time for the issuer to provide valid verification to the merchant on the payment.

Webnode Support

Rated 1 out of 5 stars

Very very DISAPOINTED

Very very DISAPOINTED! BOUGHT premium plan for 12 month, and few days ago then you typing my web name it redirects to https (my web http) and then shows that website doesnt exist and offers to BUY MY domain!!! Im trying to contact them for 3 days but no any response!!!

3 March 2019
Unprompted review
Webnode AG logo

Reply from Webnode AG

Hello, we are very sorry to read that on this occasion we didn’t meet your expectations with our service. Although, this issue was completely a misunderstanding due to language barriers. When a refund was requested on your behalf, like all refund cases, we clearly thought that you were requesting a refund for your Premium plan.

Rated 1 out of 5 stars

Would not use, lack of customer service

Really poor customer service. There is no live support available and worse yet, they don't timely respond to email. Microsoft and I have invested at least 10 hours trying to resolve email issues. Webnode has been unavailable throughout the entire process. Microsoft support is asking me questions that I have been sending to webnode, but they haven't responded. I get auto reply emails from Mike Svacha all the time. I have also tried emailing premium at webnode.com. I have asked my credit card company to get involved since webnode will not engage in helping to resolve. I would strongly caution using them going forward.

6 October 2018
Unprompted review
Rated 1 out of 5 stars

Complete SCAM

Complete SCAM! I wasted time building a website on this platform. Then I see if I want my own domain name I have to upgrade to one of their "premium services". Ok, fair enough, that's expected. I buy their premium service and go and buy my own domain name on another website (for two years). I come back to their website to link my domain name and they tell me I have to pay $18 to renew it for another year. Well I don't want it for three years, I want it for two and that's what I already bought somewhere else. There is absolutely NOTHING about having to extend your domain subscription on the "premium services" page. Then they hide behind their computers. With my "premium services" I also got "premium support." They have a phone number that doesn't even work and they don't answer emails. Complete cowards

4 July 2018
Unprompted review
Webnode AG logo

Reply from Webnode AG

Hello John,

We are really sorry and disappointed to read your review. Webnode does not force our premium users to move their domains for us to host. I am sure there is some kind of misunderstanding here. Kindly please email us at premium@webnode.com and we can try to sort this out.

Rated 5 out of 5 stars

Excelente compañía

Excelente compañía, un servicio al cliente excelente y buen funcionamiento en general.
Totalmente recomendable.
----------------------------------------------------------------
Excellent company, excellent customer service and good functioning in general.
Totally recommended.

26 March 2018
Unprompted review
Webnode AG logo

Reply from Webnode AG

Hola Fernando,

Estamos muy agradecidos por tu valiosa y amable opinión.

Siempre tratamos de ofrecer ayuda, soporte e información clara a nuestros usuarios. Además, tratamos de cooperar rápidamente e individualmente en cada caso.

Muchas gracias por tus palabras y te deseamos un lindo día.

Rated 5 out of 5 stars

Webnode is the one.

I searched around and tested a few website builders but finally landed on Webnode after deciding that they were the easiest website builder to use. I got my website up and running within a relatively short matter of time and am more than satisfied with the results. I highly recommend Webnode to anyone who is looking to make a website.

13 February 2018
Unprompted review
Rated 1 out of 5 stars

Money grabbers!!

Charged me automatically for a full years subscription which is 95£, without any notification. Costumer service is horible and refusing to refund me although I am not using their services anymore. Money orientated company that does not care about they customers. Watch out!

29 November 2017
Unprompted review
Webnode AG logo

Reply from Webnode AG

Hi Tomas,

I am sorry to hear you feel disappointed but I am sure this is some kind of misunderstanding that we can sort out. Would you mind getting in touch with us on premium@webnode.com?

Rated 5 out of 5 stars

webnode is the best

I am very satisfied with webnode costumer service - really. I've been in contact with paypal, e-junkie and many other companies recently, so I know what I'm saying. Webnode is SUPER. Matthew Smith is the best - he helped me a lot, not only with webnode, but also suggested some great ideas and help (for example he searched for free button and offered to help me to install it into my webpage). All the queries are answered very fast, very clear and it really feels great. I want to thank you and wish you all the best! I will defenetly recomend webnode to everybody.

12 July 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look