Web Perspectives Reviews 

1,839
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently praise the support team for being extremely responsive, helpful, and highly efficient when resolving account or point inquiries or addressing technical issues. Many people also enjoy participating in the diverse surveys, consistently finding them highly engaging, well-organized, and providing very reliable payouts. Some reviewers were not happy with having to provide government photo identification and selfies to verify accounts before redeeming incentives. Some people also felt that getting cut off from surveys late in the process or experiencing unexpected login blocks without receiving clear explanations was quite frustrating.

What people talk about most

Website

Reviewers mention positive feedback about website, expressing great satisfaction with the reliable surveys... See more

Customer service

People report positive experiences with customer service, noting that support agents provide great assistance... See more

User experience

Customers consistently note ambiguous experiences with user experience, as some reviewers appreciate the... See more

Response time

Users describe positive interactions with response time, noting that reviewers appreciate the prompt... See more

Payment

Customers had ambiguous experiences with payment, as some reviewers praised reliable payouts and instant visa... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been doing surveys for web perspectives for awhile now and it is fun, educating, easy to understand, and most of all the rewards are real and great. I would definitely refer this site to all to... See more

Rated 5 out of 5 stars

I've been on the survey panel for many years. I always have gotten great Customer Service from them. They are (reasonably) quick to respond, and take inquires seriously. Overall, a very reliable s... See more

Company replied

Rated 5 out of 5 stars

I have been a panelist for many years (I forgot how many), and always enjoy their surveys. The topics are generally relevant and the opinions that I may have are hopefully helpful for the client. The... See more

Rated 5 out of 5 stars

Web Perspectives and I have been together for quite a few years. Staff are awesome and speedy when there is an issue. I will keep doing surveys with them.


4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.3

All reviews

(1,839)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Je désire obtenir mes récompenses…

Hi,

Send me link to get my rewards immediatly.

I want to have my rewards from webperspectives.ca. I have no smartphone to receive a SMS. I have a fixed phone. I don't want to use a ID card to get points without value like 1000 points = 10 $ Indigo rewards. Please send me my rewards ( 8274 points = 8 * 10 $).

Do the same as Leger Marketing send a code by SMS or fixed phone or email.

Is it clear. Nobody gave me satisfaction since three weeks.

8 September 2023
Unprompted review
Web Perspectives logo

Reply from Web Perspectives

Thanks for the feedback, Nathalie.


We’ve asked you to confirm your identity through Veriff in order to protect your account and rewards. Once your account is verified, you can continue to take surveys without having to go through Veriff again.


Rest assured, Veriff will only use your information for verification purposes, and any personal information shared will remain private and confidential. Read their privacy policy here: https://www.veriff.com/privacy-notice?lang=en.


Please don’t hesitate to contact Member Support if you have any further questions or concerns. A member of the team will be happy to help.


Rated 3 out of 5 stars

Lots of surveys and they're…

Lots of surveys and they're interesting. My complaint is that I am not always compensated, even when the survey says "you have completed the survey and will be compensated" I often have to chase Web perspectives down to get compensated.

13 September 2023
Rated 1 out of 5 stars

Stay away!

Like many, I was startled to discover I couldn't redeem my points on Web Perspectives without first uploading a government-issue ID. I would NEVER do that! First of all, Veriff's headquarters are in Estonia, far from any sort of legal ramifications should it be hacked and people's identities stolen. Second of all, as another pointed out, it is ILLEGAL in Ontario, Canada for anyone other than a peace officer with probable cause to demand to see one's I.D. - especially a driver's license. For all their reassurances that, gosh, yes, your identity is perfectly safe, once out in cyberspace, it is not, regardless of how secure it's supposed to be. Just observe all the government sites that have been hacked in the last few years.

I've been a panelist for YEARS, and they should be ashamed of themselves for springing this on longtime members like myself. Had I been warned, I would have cashed out my points and deleted my account. As it stands, THEY get to the money I earned just because I don't want to put my identity at risk by uploading my ID to some sketchy overseas company. Doesn't seem legal to me.

Since I wrote this review, they shut down my account without even offering to pay me the money I'd earned. I didn't ask to have my account closed - they just did, perhaps as a punishment for speaking out. They also keep cutting and pasting that exact same response to anyone that objects to uploading their sensitive ID. They never bothered to respond to my emailed inquiry, either....they just shuttered my account.

This is how they treat panelists of many, many, MANY years. Like I said: stay away!!

10 September 2023
Unprompted review
Web Perspectives logo

Reply from Web Perspectives

Thanks for the feedback.


We’ve asked you to confirm your identity through Veriff in order to protect your account and rewards. Once your account is verified, you can continue to take surveys without having to go through Veriff again.


Rest assured, Veriff will only use your information for verification purposes, and any personal information shared will remain private and confidential. Read their privacy policy here: https://www.veriff.com/privacy-notice?lang=en.


Please don’t hesitate to contact Member Support if you have any further questions or concerns. A member of the team will be happy to help.

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