webtropia.com Reviews 

995
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Webtropia, increased unilaterally the cost of my VPS from 1.69€ to 4.19€. I cancel the contract they claim I have to pay for 15 more months. How can this company still do business 🤣 their competitor... See more

Rated 1 out of 5 stars

Server has been down 5 days. No resolution. Cancelling service. Trying to get me for an additional month despite breaching SLA. Now they're trying to force me to install MS Windows compliance software... See more

Company replied

Rated 1 out of 5 stars

I thought I would leave a review as they are being a little naughty - firstly, they need to sort out during the order process as they don't disclaim that I would need to verify my order during the ord... See more

Rated 1 out of 5 stars

Unfortunately, after collecting my personal data (including phone and address) the site started writing to me "Invalid credentials". The button "Reset password" doesn't work. This is a very... See more

Company replied

Company details

  1. Web hosting company
  2. DNS Provider

Information provided by various external sources

Mit unserer neuen vServer Cloud bieten wir sowohl im Bereich der Linux vServer als auch der Windows vServer eine perfekte Lösung für das Hosting mit vollständigen Root- und Administrator-Rechten. Sie erhalten einen virtuellen Server, welchen Sie komplett selbst verwalten und administrieren können. Auf Wunsch erhalten Sie das kostenlose Admin-Panel zu Ihrem vServer vorinstalliert. Durch die kostentransparente vServer Cloud Funktion können Sie jederzeit auf tages- oder monatsgenauer Abrechnung die Leistung Ihrer vServer Cloud erhöhen oder reduzieren. Die genauen Informationen über die vServer Cloud-Funktion und die Kosten erhalten Sie bei dem jeweiligen Linux oder Windows vServer Produkt. Mit einer breiten Palette an dedicated Server Produkten, welche sich über die drei Linien Enterprise-, Professional- und Economy- Server erstreckt, können Sie bei webtropia.com für jeden den passenden dedicated Server mieten. Bei allen unseren dedicated Server Produkten setzen wir auf qualitativ hochwertige Server Hardware (HP und Supermicro), unsere eigene Rechenzentrums-Infrastruktur und dem herausragenden Kundenservice der Ihnen 24/7 zur Verfügung steht.


Contact info

1.9

Poor

TrustScore 2 out of 5

995 reviews

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1.9

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(995)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been working with Webtropia…

We have been working with Webtropia Servers for six years now and we have found an excellent service, with a punctual and effective assistance for any problem. An excellent and reliable work partner.

9 April 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hi Marco,

thanks for your trust in our services for all the time.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Great service and great support

Webtropia is definitely one of the best providers out there. They have an extremely helpful support, great prices and a perfect service (so far obviously).
And it is important to point out that they respect deadlines for processing orders. They delivered my 2 dedicated servers within few hours which was way faster than what they mentioned on the website.

Webtropia is indeed THE hosting service to recommend.

19 March 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hi Mohamed,

thanks for your detailed review of our services. We are looking forward to creating further business with you.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Very glad to have business with them

I have servers with them for 3 years, no unexpeted server or network downtime, they are reliable.

and it's a very kind company, they understand my special request and approve it.

Very glad to have business with them.

13 March 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hello Mr. Chen,

many thanks for your review and the 5 stars rating. We are looking forward to creating further business with you.

Kind regards
Your team of webtropia.com

Rated 1 out of 5 stars

Bad customer service

Bad customer service, I'm still waiting for my server to be installed more than 12 hours. And now they asked for a copy of my ID/Password and that is ridiculous, never seen any hosting company asking for these. I won't order again and I don't recommend to anyone else

28 February 2019
Unprompted review
Rated 1 out of 5 stars

Webtropia = Atrocious Customer Service

This review is an update to those I have already left regarding Webtropia. Holy crap are these the most incompetent people you could ever deal with. I mean blatantly bad. As you can see I wrote a couple of fairly negative reviews of these guys previously and was actually considering removing those at the end of this month if things changed for the better. Thank God I waited. So I'm travelling on business last week and on return this weekend I find an email from Webtropia issuing an urgent demand for me to install and run a Microsoft server validation application along with multiple threats to shut my server down if I dont by the very short deadline they provided (two days). Ok. I mean they installed the license for me, one would think they would install and run this application at that time since this agreement is something they are required to do for Microsoft...but I guess that's only what good server rental companies do. So, not being entirely familiar with how/where to properly install and run this application and knowing it was on the weekend, so I preferred not to bother my server tech and asked if they could do this for me. They responded yes and to give them all of my credentials to log onto my server. Really? Really? Give you my credentials so you can access all of my files and clientele's private information? I dont think so and what server rental company with any integrity would ask for that!!!? So, I contacted my tech, who was equally shocked at what was requested, but proceeded to complete/run the application. He provided me a screen shot of it having ran and I responded to Webtropias rude email with the screen shot of it. Getting to the office today I see an email from Webtropia stating I have failed to install and run the requested application and they have a shut my server down. Usually when I receive their idiotic emails such as this, to include the previous 4 threatening ones, the technician sending it signs it. Nope, not this time. The person who did didn't even have the professionalism (or stones) to do that. Oh, and I have another server with these incompetents (for now), and I have never heard one peep out of them to install or run this application.......STAY FAR AWAY from Webtropia is my advice to anyone looking for quality servers with professional customer service.

11 February 2019
Unprompted review
Rated 5 out of 5 stars

Awesome hosting provider!

Webtropia is part of the MyLoc group (MyLoc for professional users, Webtropia for prosumers and Servdiscount for budget servers). I went with Webtropia for a personal server, after having gained positive experiences with MyLoc for some business servers.

Webtropia offers hosting servers, including Ryzen and EPYC servers. Fed up with Intel due to all the leaks that came to light in 2018, I decided to up the ante while switching to AMD for a hobby project. Of all the providers, Webtropia seems to be the most cost-effective choice.

Though I wouldn't expect the perfect service I came to experience with MyLoc - since it's a different division with way lower prices - though they have surpassed this by being extremely helpful and swift, even in the odd hours. For future expansion, MyLoc and Webtropia have become a household name and no-brainer. Highly recommended!

23 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hi Jeron,

thanks for your detailed review! We are happy too hear that you found a new home at webtropia.com We are proud to offer a wide selection for servers for all of our customer! We look forward to continuing our collaboration!

Thanks!

From your webtropia Team

Rated 5 out of 5 stars

Epitome of professional

Webtropia had an amazing deal which was hard to find anywhere else. No upsells or funny business tactics ever. Great business etiquette and the staff are always willing to help (quickly!)

The management console is clean and efficient. We get timely notifications all news and server maintenance and I've not had a random server shutdown for over a year. The site is also secure, which is a plus. You also get standard images to boot your server up from, and they always boot up right on time with all software correctly installed.

The server performed well as expected and I would highly recommend Webtropia to those looking for a good server at an affordable rate.

21 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hey Grant,

thanks for sharing with us your experience! We are glad to hear that your satisfied with the service and server uptime in the last year and that our servers meet your standards! Off to a bigger future together!

Thanks.

Your webtropia.com Team

Rated 5 out of 5 stars

Webtropia servers

I think that Webtropia offers the best value for money that I know.

19 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hi Alessandro,

thanks for the review. We're glad to hear that your satisfied with your server at the bet value!

Best regards,
your webtropia Team

Rated 5 out of 5 stars

Very good Support and Services

Very good Support and Services. I work since 7 years with them and i had never any bigger problems with Infrastructure or other related topics.

17 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hello Andre,

thanks for being a loyal customer the last 7 year! We look forward to the future with you!

webtropia.com Team

Rated 5 out of 5 stars

Perfect service.

Perfect service.
Friendly support.
Quick response in support cases.

Really recommendable.

14 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thanks Brian for your short and positive review.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Webtropia's servers for each recommendation.

I own the leading gaming community in the Balkans. I'm using a long time webtropia servers, as far as the server is concerned, I can only say words of praise, but the support is almost dominates. We, community owners knows that good server support is the most important thing. These guys are too strong. I do not need to think when they will respond to the ticket, because they are doing almost instant. They do not give up until they solve the problem. Webtropia's servers for each recommendation.

3 January 2019
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thanks for your positive feedback Lesa. We will forward your compliment to our support team and are looking forward to creating further business with you.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Very good services!

Very good services, affordable prices, quick response from customer service. I recommend!

20 December 2018
Unprompted review
webtropia.com logo

Reply from webtropia.com

Hello Eugen,

thanks for taking the time to review us! And thanks for the future recommendations! We wish you all the best in 2019!

your webtropia TEAM

Rated 4 out of 5 stars

Satisfied customer since 2014

I have been a customer since 2014 and so I had my fair amount of issues with them but they have always been fair to me in resolving the issues I had.

I have an extended invoice period, I had hardware failures (on a dedicated server) that were resolved with not too much problems, and they always replied and resolved issues within their SLA's.

They also refunded me money when I upgraded my server and canceled my old contract which became redundant.

The only problem I have is that they say they fully support English but their English can sometimes be lacking, which can lead to confusion. The same goes for their website and customer portal where some of the options are just not translated at all. I do speak some limited German so I understand what it is trying to say but again, it leads to a bit of confusion sometimes.

Conclusion:
The products I have used with them are all excellent price for value and they have a fast and smart support team. They respect their SLA's and understand that billing works different for everyone and in different countries. The only negative is the support in English, which would be less of a problem is they didn't state that they fully support English customers. The translated interfaces on the website and customer portal suffer from the problem.

17 December 2018
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thank you for your review Ruben. We will take care about your mentioned topics and work on it.

Have a nice day.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Very nice Support and top Service👍🏼

Very nice Support and top Service👍🏼
I can recommend Webtropia.
We have currently an Dedicated Server where we host an Teamspeak 3 Server, 4 ARK and 1 Arma 3 Gameservers.
Its all working fine.

8 December 2018
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thanks Marcel for your recommandation. We are happy that our services meets with your satisfaction.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

I'm running 3 domains @ webtropia on a…

I'm running 3 domains @ webtropia on a super fast VPS server. Very cheap and great support! Thank you! :)

Kind regads,
Lydia Desmeth

21 November 2018
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thank your for your review.

Kind regards
Your team of webtropia.com

Rated 5 out of 5 stars

Best server hosting provider ever.

Best server hosting provider ever. We've tried several server provider, but nobody was so reliable and fast in assistance as they are. Good comunication with the staff, always available. Recommended.
Senza dubbio il miglior provider di server hosting che abbiamo provato, nessuno è coì affidabile ed ha una assistenza così veloce quanto loro. Ottima anche la comunicazione con tutto lo staff. Raccomandato a tutti.

8 November 2018
Unprompted review
webtropia.com logo

Reply from webtropia.com

Thanky you very much for this compliment.

Kind regards
Team of webtropia.com

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