Well Pharmacy Reviews

35,907

•

4.3

Online Pharmacy

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Review summary

Created with AI, based on recent reviews

Considering 5,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive on time and are well-packaged. Many reviewers highlight the staff as extremely helpful, patient, and friendly, often going above and beyond to assist customers. The ordering process is often described as easy, with customers appreciating regular updates and reminders about their prescriptions. However, some customers experienced significant delays in dispatch and delivery, with orders taking much longer than expected to arrive. A few other people also felt that staff attitudes were unhelpful or that pharmacies were understaffed, leading to inconvenience.

What people talk about most

Delivery service

Consumers find delivery service to be largely positive, with many reviewers praising the fast and efficient... See more

Service

Reviewers mention positive feedback about service, often highlighting its quickness, efficiency, and ease of... See more

Order

People report positive experiences with order, praising the ease of ordering online and the convenience of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Product

Customers had ambiguous experiences with product, with some reporting timely delivery and well-packaged... See more

Reviews shaping this summary

Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more

Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more

Company replied

Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more

Company replied

It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more

Company replied

Company details

#91 of 112 best companies in Online Pharmacy
#91 of 107 best companies in Pharmacy

Written by the company

With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.

Written by the company

Contact info

Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
01782 597 313
Hello@well.co.uk
www.well.co.uk

4.3

Excellent

36k reviews

5-star

4-star

3-star

2-star

1-star

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Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

6 days ago

EXCELLENT SELLER 😊

EXCELLENT SELLER. QUICK DISPATCH. NO QUIBBLES. 5***** SERVICE 👌 MANY THANKS 👍

15 June 2026

Reply from Well Pharmacy

3 days ago

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service and quick dispatch. Your kind words are greatly appreciated.
Thank you, Well Pharmacy.

6 days ago

Efficient and quick

8 July 2026

Reply from Well Pharmacy

3 days ago

Hello,

Thank you for sharing your feedback with us, we are so glad to hear you find our service efficient and speedy.

Kind Regards,
Well Pharmacy

6 days ago

Medication delivered to your home.

Just recently used the app service, quick and easy way to receive prescription medication.

8 July 2026

Reply from Well Pharmacy

3 days ago

We're so glad you found our app service quick and easy for your prescription needs. Thank you for sharing your positive experience!
Thank you, Well Pharmacy.

6 days ago

Delivered to home

3 July 2026

Reply from Well Pharmacy

3 days ago

Hi Nick,

Thank you for your sharing your feedback with us, we are glad to hear you are happy with your recent delivery.

Kind Regards,
Well Pharmacy

6 days ago

A completely dysfunctional device

A completely dysfunctional device. 18 hours to get response. For a urgent issue. Countless messages and no response. You don't deserve to call your service anything but a farce

2 July 2026

Reply from Well Pharmacy

4 days ago

Hi Doreen,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the significant delay you experienced in receiving a response to your urgent issue. We understand your frustration with the communication.

We are actively reviewing our support processes to prevent such occurrences in the future and improve our response times.

Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.

Kind Regards,
Well Pharmacy

6 days ago

7 July 2026

Reply from Well Pharmacy

3 days ago

Hi there,

We appreciate your feedback and glad to hear you find our service efficient.

Kind Regards,
Well Pharmacy

Jul 12, 2026

Fast delivery.

2 July 2026

Reply from Well Pharmacy

3 days ago

Hi Laura,

We are so please to hear your order arrived in good time, thank you for your feedback.

Kind Regards,
Well Pharmacy

Jul 12, 2026

Support for the new medication I’m on…

Support for the new medication I’m on has been fantastic

1 July 2026

Reply from Well Pharmacy

3 days ago

We're so happy to hear that our support for your new medication has been fantastic. Thank you for your kind words.

Updated 6 days ago

Took 5 days to dispatch medine

Took 5 days to dispatch medine. Combined with poor royal mail delivery means it's taken over 2 weeks so far from ordering and still not received.

In response to Wells comment:
I rang on Tues 7th as still not dispatched and was offered a return of prescription to order locally as was going on holiday on 8th. However as working all day was not able to do this so decided to manage. I wish it had been delivered on the 7th...

6 July 2026

Reply from Well Pharmacy

6 days ago

Hello,

We appreciate you sharing your experience. We understand your frustration regarding the delay in receiving your order.

The order number you have provided shows that your order was received on Friday 3rd and was dispatched the next working day (during our business hours) on Monday 6th via Tracked24, it shows this was delivered to you on Tuesday 7th.

If you need further assistance with your order, please email hello@well.co.uk.

Thank you once again for your feedback.

Kind Regards,
Well Pharmacy

Jul 11, 2026

Fair service

Fair service, easy to communicate with and everything explained in clear simply language. Felt listened to.

2 July 2026

Reply from Well Pharmacy

3 days ago

Hi Donna.

We're delighted to hear that you found our service fair and that communication was clear and easy to understand. It's wonderful to know you felt truly heard.

Kind Regards,
Well Pharmacy

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