Generally, the service is quick and efficient. Products was delivered timely and well packaged. The ONLY issue is the app does not allow you to change delivery address before an order us places. I cha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order through NHS app which than sends repeat prescription to well.com. Good communication from well.com from receiving prescription to despatch. Have been using well's delivery service for some tim... See more
Company replied
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... See more
Company replied
It was my first time using the order and delivery service as unable to collect my prescription after an operation. I rang them when I had difficulties and the staff were extremely helpful and pati... See more
Company replied
Company details
- #92 of 114 best companies in Online Pharmacy
- #92 of 108 best companies in Pharmacy
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36k reviews
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Brilliant pharmacy
Brilliant pharmacy who deliver my prescriptions quicker than expected. Always efficient and will contact if they encounter an issue and offer a solution. Great team
9 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Julie,
We are so happy to hear that our pharmacy has provided you with such a positive experience! We truly appreciate your kind words about our efficiency and proactive communication. It means a lot to us that our team is meeting your needs.
Kind Regards,
Well Pharmacy
All great ta
6 July 2026
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with our recent service.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Kim,
We're so happy to hear that our service was helpful and that the delivery met your expectations. Thank you for your kind words!
Kind Regards,
Well Pharmacy
Website easy to use and fast delivery…
Website easy to use and fast delivery time, happy with their service
10 July 2026
Reply from Well Pharmacy
Hello,
We're thrilled to hear that you found our website easy to use and appreciated our fast delivery. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hello,
We're so pleased to hear that you had such a positive experience with our service. It's wonderful to know that you found it quick and efficient. Thank you for your feedback.
Kind Regards,
Well Pharmacy
The email reminders by the assistant…
The email reminders by the assistant Ryan at the chemist is very helpful as I am very forgetful.
9 July 2026
Reply from Well Pharmacy
Hi there,
We're so happy to hear our email reminders are helpful to you. We understand how beneficial these can be, and we appreciate your kind feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Teresa,
We're so glad to hear our consultation was informative and helpful for you. Thank you for your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi there,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
The staff at the Abbotsbury Pharmacy
The staff at the Abbotsbury Road are all lovely &helpful , I went to pick up my prescription and it had not come through from the doctor .
I was worried as I had been without my blood pressure tablets for a couple of days , and it was Friday 3rd July around 4pm and busy time
for them .
The Lady I spoke to said it’s not a problem we can dispense your prescription now .
Absolutely fantastic service ,all very kind & helpful as I have anxiety & PTSD so I need a friendly caring person which she certainly was
Thank you very much , so happy to have changed my pharmacy and come here💐🩷💯😊x
3 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Debbi,
We are so pleased to hear about your positive experience with our team, especially given your concerns about your blood pressure medication and anxiety. It's wonderful to know that our colleague was able to assist you promptly and with such kindness during a busy time.
We are truly grateful for your kind words and are delighted that you've chosen us as your pharmacy. We will pass on your feedback to the team.
Kind Regards,
Well Pharmacy
I always order 14 day before I runout…
I always order 14 day before I runout and my order is always late u must be sending them by pigeon
9 July 2026
Reply from Well Pharmacy
Hi Paul,
We appreciate you sharing your experience. We understand your frustration with delayed orders.
The whole process from order through to delivery usually takes 7 working days. Once you've ordered your prescription online, your GP will need to approve it. GPs usually aim to do this within 2-3 working days, but the time this takes may vary. Once they've approved your prescription and we've processed it, you'll usually receive your order within 2-4 days via Royal Mail.
Delivery may take longer during busy periods so be sure to order your prescription in plenty of time. We always recommend placing your order 2 weeks before you need it which you have mentioned you do.
We have checked your prescriptions since January 2026 and they all appear to have been processed and delivered within our timescales as advised. There was a slight delay with all prescriptions in June due a technical issue so your prescription in June fell just outside of our timescale and we apologise for any inconvenience caused by this.
Thank you once again for your feedback.
Kind Regards
Well Pharmacy
Very helpful, professional, great service.
I went in this afternoon and was greeted very warmly by a lovely lady and when I asked for some advice/help, she said the pharmacist would help, A couple of minutes later, I was seen by the pharmacist and after a brief consultation and taking my details, she prescribed some antibiotics which I hope will kick in very soon.
I just want to thank both of the ladies there for their friendly, professional and very helpful manner. Great service. Thank you very much. Stephen
14 July 2026
Unprompted review
Reply from Well Pharmacy
Hi Stephen,
We are truly delighted to hear about your positive experience with us this afternoon. It's wonderful to know that our team provided you with friendly, professional, and very helpful service. We always aim to ensure our customers receive the best possible care, and your feedback confirms we are achieving that goal. We hope you feel better very soon.
Thank you for your kind words.
Kind Regards,
Well Pharmacy
Always deliver medication quickly and…
Always deliver medication quickly and free of cost.
11 May 2026
Reply from Well Pharmacy
Hi there,
We're so glad to hear we consistently deliver your medication quickly and free of charge. Thank you for your feedback.
Kind Regards,
Well Pharmacy
No problems whatsoever.
6 July 2026
Reply from Well Pharmacy
Hi Sally,
Thank you for your feedback, we are glad to hear you are happy with the service you received.
Kind Regards,
Well Pharmacy
They remind me to order my prescription…
They remind me to order my prescription and inform me of the process and when it will be delivered I would like to thank them all for their support thank you val Brooks
9 July 2026
Reply from Well Pharmacy
Hi Val,
We're so glad to hear that our reminders and clear communication about your prescription delivery have been helpful. Your kind words mean a lot to our team, and we appreciate you sharing your positive experience with us.
Kind Regards,
Well Pharmacy
Quick and efficient direct to door…
Quick and efficient direct to door prescriptions - working well so far and recommended
6 July 2026
Reply from Well Pharmacy
Hi Jon,
We're so pleased to hear that our direct-to-door prescription service is working well for you and that you'd recommend us. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Kenneth,
We are so glad to hear you consistently receive excellent and swift service! We appreciate your feedback.
Kind Regards,
Well Pharmacy
Well that went well.
Easy to order. Kept informed on progress. Quick delivery. Tablet-tastic.
9 July 2026
Reply from Well Pharmacy
Hi there.
We're so happy to hear you found our ordering process easy and our delivery quick! We truly appreciate your kind words.
Kind Regards,
Well Pharmacy
Contradictory emails yet again
8 July 2026
Reply from Well Pharmacy
Hi Paul,
Thank you for sharing your feedback. We are very sorry for the confusion.
When we receive a prescription, our system should automatically closed the GP request that is open but occasionally this can remain open and not closed properly. This then generates automated emails from the original GP request that remained open as they automatically close 10 days after they are placed.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Well Pharmacy
My order has been delivered well for a…
My order has been delivered well for a few months , now its stopped my doctor says they can't talk to well pharmacy, and well pharmacy says its my doctors fault , I am left with no meds , not a good result
26 June 2026
Unprompted review
Reply from Well Pharmacy
Hi David,
Thank you for taking the time to share your feedback with us. We are very sorry to hear about the difficulties you're experiencing with your medication supply and the communication breakdown between your doctor and the pharmacy. We understand how concerning it is to be without your essential medicines.
Your medication has been issued on a batch repeat prescription, this means that you do not need to place a new order request on your account as your GP has already signed off a batch of prescriptions which is stored on the NHS database.
We advise patients that if your next prescription does not download automatically 10 days before it is due then please send us a message from your account/send email to hello@well.co.uk and we will manually download the next one due.
We have provided this information in a previous email to you to help resolve the issue you have experienced.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Ilyas,
Thank you for sharing your feedback with us, we are glad to hear you are happy with our service.
Kind Regards,
Well Pharmacy
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