2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down. My last spa was a Hot Springs, which I would call superi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there a... See more
Company replied
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell th... See more
Company replied
Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
Company replied
Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.4
Excellent
838 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Andy,
Thank you for your feedback! We’re delighted to hear you found our service good and easy to use. We appreciate your support and look forward to assisting you again!
Good service
Good service, so many beautiful things and fine experience! Thank you
22 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Erika,
Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed our service, the beautiful selection, and your overall experience. We truly appreciate your kind words and look forward to welcoming you back again soon!
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Attila,
Thank you for your feedback! We’re glad you found our service nice and flexible. We appreciate your kind words and look forward to serving you again soon!
Great products!
20 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Eszter!
Thank you so much for your feedback!
We’re delighted to hear that you’re enjoying our products. It means a lot to us!
Warm regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Barbara,
Thank you so much for your kind feedback!
We’re delighted to hear that everything was to your satisfaction and that you had a positive experience with our products and sales team.
Best regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre,
Thank you for your wonderful feedback!
We’re delighted to hear that you’re pleased with the quality and modern design — we truly appreciate you choosing us.
- Wellis Customer Service
Great costumer service! Thank you!
I was having a few issues with my Wellis Libra. The dealership I got it from is no longer going to carry this brand and they were less than helpful. However, after contacting Wellis via email, VICTOR has been awesome. Being on EST and him on PST he offered extended hours to talk and took care of my issues.
Great costumer service. Thank you VICTOR.
11 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear James,
Thank you so much for sharing your experience. We're sorry to hear that your original dealership was unable to assist, but we’re very pleased that Victor was able to support you and resolve the issues with your Wellis Libra.
Our team is always here to help, and it’s wonderful to hear that Victor’s dedication and extended availability made a positive difference.
If you ever need further assistance, please don’t hesitate to reach out — we’re happy to support you anytime.
Kind regards,
Wellis Customer Service
Victor is great he got things taken…
Victor is great he got things taken care of in a timely manner and has been very helpful.
12 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear David,
Thank you for your kind feedback! We’re delighted to hear that Victor was able to assist you promptly and provide the helpful support you needed.
If you require any further assistance, our team is always here to help.
Kind regards,
Wellis Customer Service
I was having problems with my UV-C for…
I was having problems with my UV-C for several years until I was able to speak with Victor Ruiz, Customer Service Manager, Wellis USA Inc. He shipped me out a new Ozone generator that replaces the constantly defective UV-C and everything has worked fantastic since. His support and assistance were the keys to correcting the only issue I have had since owning a Wellis. Thank you so much Victor!!
29 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear George,
Thank you for your review!
We’re very glad to hear that Victor was able to resolve your UV-C issue and that the new ozone generator is working perfectly. Your kind feedback means a lot, and we appreciate your patience and trust in Wellis.
If you need anything further, our team is always here to help.
— Wellis Customer Service
Great product and customer focused…
Great product and customer focused superb service.
10 November 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltan,
Thank you so much for your kind words! We're delighted to hear you’re happy with both the product and our service. Your satisfaction is our priority, and we truly appreciate your support. If you ever need anything, we’re here to help!
- Wellis Customer Service
Big time shout out to Victor Ruiz in…
Big time shout out to Victor Ruiz in customer service. Victor is professional, knowledgeable, and customer focused. He is an outstanding representative for your company. I was pleasantly surprised with his can-do attitude..... I'll take care of it no problem great job Victor.
28 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ron,
Thank you so much for your wonderful feedback! We’re delighted to hear that Victor provided you with such professional, knowledgeable, and customer-focused support. He truly embodies the Wellis commitment to outstanding service. We’ll make sure your kind words are shared with him — he’ll be thrilled to hear them! 💧
- Wellis Customer Services
Great team
Great team, great service, great products. Professional team. Thank you for everything.
31 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter, Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience with our team and products. Your satisfaction means a lot to us — thank you for choosing Wellis! 💧
Everything is good
9 September 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Levente,
Thank you for your excellent feedback. Enjoy our products for years to come.
Great quality
28 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for your kind feedback! We’re delighted to hear you’re happy with the quality of your Wellis product. 💧
Korrekt everyihing!
18 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for your kind feedback. We are thrilled to hear that you were satisfied with the service you received. Enjoy your Wellis product for years to come.
Wellis Customer Service
Everything is good
14 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre, thank you for your kind feedback. We are thrilled to hear that you were satisfied with your purchase and visit.
- Wellis Customer Service
Wellis has the best spa product nice…
Wellis has the best spa product nice and energy efficient and great customer service and support Victor the sales manager was amazing he helped me out and made sure I’m 100% taking care wellis is an experience you have to try yourself ❤️
10 October 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Burach,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re enjoying your Wellis spa and that you found our products energy-efficient and easy to use. It’s great to know Victor and our team provided you with excellent support and made your experience truly enjoyable.
We appreciate you choosing Wellis — enjoy every moment of relaxation in your spa!
- Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Andras, thank you for your review. We are thrilled that you've had a great shopping experience.
Wellis Customer Service
Poor customer service
Contacted Wellis as my control panel had stopped working. Sent them pictures of everything they requested, 4 times as they kept asking for the same thing I had already sent. Asked them specifically if the part they suggested would work with their WE1 operating system. Purchased said part and paid someone to fit it. Only for it not to work with the operating system. Contacted them 3 times now and no response. Spent hundreds of pounds and hot tub still not working and being ignored. Happy to take your money but then ignore you.
Did as instructed below in the response to my review. And guess what, still nothing.
9 September 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Rachel,
We’re very sorry to hear about the ongoing issues with your control panel and the difficulties you’ve faced. We understand how frustrating it must have been to be left without a working hot tub after spending significant time and money.
To make sure this matter is properly reviewed and resolved, please report your case directly to our Aftercare Department via the following link: https://wellis.uk/problem-and-error-reporting/
Once submitted, our Aftercare team will carefully review your case, and work with you to ensure the correct solution is put in place—so the issue does not repeat itself and your spa is returned to full working order as quickly as possible.
We sincerely apologise for the situation and the inconvenience you’ve experienced.
Wellis Customer Service
Extremely disappointing – never again Wellis
I deeply regret purchasing the Wellis Huron Hydro bathtub (and any other Wellis items).
The design is terrible, the controls are outdated and frustrating to use, and the jets are weak and poorly positioned. Nothing about this product feels remotely premium — and unfortunately, that applies to other Wellis sanitary items we've bought as well.
Customer service has been equally disappointing. They promised a 15% discount as compensation but never followed through. Communication is slow, and support is virtually non-existent.
Overall, the entire experience has felt like buying cheap, low-quality “Chinese” products at a premium price. I will never buy anything from Wellis again, and I strongly advise others to think twice before trusting this brand.
29 July 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kristof,
Thank you for your feedback regarding the Wellis Huron Hydro bathtub. We regret to hear that the product has not met your expectations in terms of design, functionality, and quality, and we understand how frustrating this experience must have been for you.
Your comments about the controls, jet performance, and overall product design have been noted and forwarded to our product development team for evaluation. We also regret the delay and lack of follow-through regarding the promised 15% compensation.
To ensure your concerns are officially registered and reviewed by our service team, we kindly ask that you submit your claim through our dedicated service platform here: https://www.wellis.hu/szerviz-hibabejelentes.
Thank you for taking the time to share your experience — your feedback helps us improve both our products and our customer care.
– Wellis Customer Service
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