2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down. My last spa was a Hot Springs, which I would call superi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there a... See more
Company replied
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell th... See more
Company replied
Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.4
Excellent
838 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
People were nice and helpful
29 July 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kata,
Thank you for your feedback! We’re glad to hear that our team was kind and helpful.
– Wellis Customer Service
It is an incredible machine at a very…
It is an incredible machine at a very competitive price. I’ve had it for about eight months now. I got the Lugano model
17 December 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kenneth,
Thank you very much for your kind feedback! We’re delighted to hear that you’re enjoying your Lugano model and that it has met your expectations in both performance and value.
We wish you many more relaxing and enjoyable moments in your Wellis spa!
Best regards,
Wellis Customer Service
Smooth Purchase, Great Product, and Exceptional Sales Support
Purchasing the Wellis Monaco hot tub has been an overall very positive experience for us. The quality, comfort, and functionality of the spa fully meet our expectations – it truly enhances our everyday life.
There was a minor issue during installation, as some of the modules had just been newly introduced and their integration posed a technical challenge for the company's technicians. Nevertheless, the issue was resolved quickly and professionally.
I would especially like to highlight Alexandra Nagy, our sales representative, who supported us throughout the entire process. She was extremely helpful, attentive, and proactive – whenever we had questions or specific needs, she always found the best solution. Her approach and customer-centric attitude greatly contributed to making this purchase such a positive experience.
Many thanks to the Wellis team, and especially to Alexandra, for the outstanding support – I can confidently recommend Wellis to anyone looking for a high-quality hot tub and excellent customer service!
2 June 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter,
Thank you very much for your kind and detailed feedback!
We’re delighted to hear that your Wellis Monaco hot tub has fully met your expectations in terms of quality, comfort, and functionality. We’re also glad the installation issue was resolved promptly and professionally.
Your special mention of our colleague Alexandra Nagy is much appreciated – we will make sure to pass on your compliments to her. It’s always our goal to provide attentive and solution-focused service, and it’s great to know this contributed to a positive purchasing experience.
Thank you again for your trust and recommendation – we wish you many relaxing moments in your new spa!
Best regards,
Wellis Customer Service
Very good products
5 July 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Adam
Thank you for your feedback!
We’re delighted to hear that you’re satisfied with our products.
Best regards,
Wellis Customer Service
Hi I’ve bought a hot tub of wellis in…
Hi I’ve bought a hot tub of wellis in Accrington but heard they have gone bankruptcy and I need my hot tub to recommission and don’t no how I can get this sorted and also have a warrenty again curious how I can get round this
2 July 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mehzabeen,
Thank you for reaching out. We’re sorry to hear about the difficulties you’re facing. Please be assured that we are here to help. Even if your dealer has unfortunately gone out of business, you can still contact Wellis directly so we can assist you with recommissioning your hot tub and advise on your warranty situation.
👉 Please fill out our service form here: https://wellis.uk/problem-and-error-reporting/
Our team will review your case and get back to you as soon as possible.
Kind regards,
Wellis Customer Service
Kundendienst - unterirdisch ....
Ich bin Besitzer eines Spas Rio Grande aus dem Hause Wellis. Ich war beim Kauf von der Funktionalität und den gebotenen Features überzeugt und habe mich somit für Wellis entschieden.
Das Spa wurde 2019 verbaut und Ende letzten Sommers war die Abdeckung nicht mehr zu gebrauchen. Somit habe ich im Oktober einen Ersatz über meinen Händler bestellt.
Bis heute, fast 9 Monate später, habe ich leider keinen Ersatz bekommen, mein Händler kann auch nicht weiterhelfen.
Es ist einmal eine Abdeckung geliefert worden, leider die Falsche.
Ansonsten keine Reaktion, Ich kenne die detaillierten Gründe hierfür nicht, aber das ist grottenschlechter Kundendienst.
Ich habe Wellis angeschrieben, sogar den Geschäftsführer, mit der Bitte sich das Problem noch einmal anzusehen, um mir hier kurzfristig einen Ersatz zukommen zu lassen. Bis jetzt keine Reaktion...
Ich kann nur jedem abraten ein solches Produkt zu kaufen!
"Wellis PREMIUM WHIRLPOOLS" wie in der Werbung beschrieben ist - das kann ich leider nicht bestätigen ...
Ich hoffe immer noch auf eine neue Abdeckung - mal sehen was passiert!
I own a Rio Grande spa from Wellis. When I purchased it, I was impressed by its functionality and features, so I decided to go with Wellis.
The spa was installed in 2019, and by the end of last summer, the cover was no longer usable. So, I ordered a replacement from my dealer in October.
To date, almost nine months later, I unfortunately haven't received a replacement, and my dealer can't help either.
A cover was delivered once, but unfortunately, the wrong one.
Otherwise, no response. I don't know the specific reasons for this, but this is abysmal customer service.
I wrote to Wellis, even the managing director, asking them to take another look at the problem so they could send me a replacement as soon as possible. So far, no response...
I can only advise everyone against buying such a product!
"Wellis PREMIUM WHIRLPOOLS" as advertised – unfortunately, I can't confirm that...
I'm still hoping for a new cover – we'll see what happens!
02.07.2025 Update - it's getting worse
The support team responded to my rating and asked me to report my case in the Wellis document ... I did that immediately - goes what happened so far - NOTHING!
I don't know what to say and what to do next ...
25 June 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Andreas,
Thank you for sharing your feedback. We sincerely regret the inconvenience and frustration caused by the delay and the incorrect delivery of your spa cover. This is certainly not the experience we want for our customers, and we apologize for the lack of communication and support you’ve received so far.
Please allow us the opportunity to resolve this matter. We kindly ask that you submit your case through our official service platform at:
👉 https://wellis.com/problem-and-error-reporting/
Our team will review it as a priority and get back to you as soon as possible.
We appreciate your patience and hope to restore your confidence in our brand.
Kind regards,
Wellis Customer Service
There is no customer support for this…
There is no customer support for this SPA. I've reached out to local dealers, Headquarters, email, chat, phone calls and I can't get replacement pillows. One dealer thinks he has a part that will work but said it costs $258 for 3 foam pillows. Stay away and by a USA brand. UPDATE: I contacted Wellis as per their reply 06/12/25 and will update with results.
9 June 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear John,
We are truly sorry to hear your ongoing problems with sourcing a spa pillow from your dealer. We understand this is not the level of quality and service one can expect from a high-end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellisspa.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Service
For that price the hot tub is acceptable
I bought a Pluto hot tub two years ago. The motor broke down after a year of usage and I had to call customer service several times, until they got me an appointment to get it fixed. Apart from that the hot tub is working well. The rating for customer service: 2/5, for the hot tub: 4/5
30 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear V,
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced regarding the motor and the delay in arranging the service appointment. Your feedback is very important to us, and we are continuously working on improving our response times and customer service processes to better serve our clients.
We are glad to hear that aside from this issue, your Pluto hot tub has been performing well and continues to meet your expectations. We truly value your patience and your trust in our product.
If you have any further concerns or need assistance in the future, please don’t hesitate to reach out via our support page: https://wellis.uk/problem-and-error-reporting/
Thank you again for your feedback.
Kind regards,
Wellis Customer Service
Poor quality and customer support, limited warranty
We bought a Palermo spa two years ago, the jets are falling apart after a year and also other parts had to be changed. The warranty covers none of them. Customer support non existing, it takes weeks to contact the service and make an appointment. Call center mostly unavailable.
29 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Norman,
Thank you for reaching out and sharing your feedback.
We are truly sorry to hear about the difficulties you’ve experienced with your Palermo spa and the challenges in reaching our customer service. Please accept our sincerest apologies for the inconvenience this has caused.
At Wellis, we are committed to delivering high-quality products and reliable service. What you’ve described does not reflect the level of support and performance we strive to provide. We understand how important it is to enjoy your spa without complications, and we want to make things right.
To address your concerns as quickly and efficiently as possible, we kindly ask that you submit a service request through our official platform:
👉 https://wellis.com/problem-and-error-reporting/
Once submitted, our service team will prioritise your case and follow up directly. If you’ve already submitted a ticket and haven’t heard back, please let us know your case number on the form so we can escalate it internally.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Kind regards,
Wellis Customer Service
my purchase
I received very kind and helpful service at the Dabas showroom thanks to Anita, the quality of the products is excellent, I would definitely recommend Wellis products to everyone!
12 March 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Patrik,
Thank you very much for your kind feedback!
We're delighted to hear that you had such a positive experience at our Dabas showroom and that Anita was able to assist you so well. It's also great to know you're satisfied with the quality of our products. Your recommendation means a lot to us!
– The Wellis Team
Bought our Firenze last year and we…
Bought our Firenze last year and we really love it!
29 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for your kind words!
We’re thrilled to hear that you’re loving your Firenze spa — it’s always great to know our customers are enjoying their Wellis experience. Here’s to many more relaxing moments ahead!
– Wellis Customer Service
I really love my wellis spa!!
I really love my wellis spa!! Honestly didn’t think it would be this good but it is. I recommend it to basically everyone lol - family neighbours, even people at work who mention they wanna relax more.
2 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Daniel,
Thank you so much for the enthusiastic feedback!
We're absolutely delighted to hear how much you’re enjoying your Wellis spa — and we truly appreciate you recommending it to others! Your satisfaction means a lot to us, and we’re honored to be part of your relaxation routine.
Wishing you many more peaceful and refreshing moments!
– Wellis Customer Service
Relaxing bath after a busy day
We bought our jacuzzi last August. We love it. Having a relaxing bath after a stressful day is priceless. You should spend some time with learning how to manage water quality, but if you have got it, you can enjoy the spa experience with 10 mins control time per week.
28 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Customer,
Thank you for your thoughtful review!
We’re so pleased to hear that your hot tub has become a relaxing retreat after busy days — that’s exactly what we aim to provide. You're absolutely right: once you get the hang of water care, maintaining your spa becomes quick and easy.
Enjoy every well-deserved moment of relaxation!
– Wellis Customer Service
We bought the WellisDanube jacussi at the…
We bought the Danube jakuzzi at the Wellis saloon, where the salesman Csaba was absolutely aware of all the information we needed. The pool itself is super and looks amazing. However we needed to do a lot of preparations before it got its own place. The person who adjusted the system was very attentive informative and friendly. So far we have been satisfied with it. It is easy to use and maintain.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you so much for your detailed and kind feedback!
We’re delighted to hear that your experience — from the professional support of our colleague Csaba to the installation — was smooth and informative. The Danube swim spa truly shines when it comes to swimming, training, and exercise, and we’re glad it’s living up to your expectations.
Wishing you continued satisfaction and many energising workouts and relaxing moments!
– Wellis Customer Service
Flexible and kind service
Flexible and kind service, great qualilty product.
19 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Timea,
Thank you for your kind words!
We're delighted to hear you’re satisfied with both our service and the quality of your Wellis product.
Wishing you many relaxing moments ahead!
– Wellis Customer Service
I have a two years old spa without any…
I have a two years old spa without any problem
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Imre,
That's wonderful to hear — thank you for sharing your positive experience!
We’re truly pleased that your spa has been running smoothly for two years. If you ever need assistance or have questions in the future, our team is here to help.
Enjoy many more relaxing moments!
– Wellis Customer Service
Bumpy start, great outcome.
I had to chase the service team, which took 3 weeks to have the prepaid installation appointment for my delivered jacuzzi, they had some internal error and my request was not shown beforehand. Then during the installation, the ambient light was not working, so I needed to wait for another week to have everything up and running but now it is perfect and I am happy with the product!
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ádám,
Thank you for your honest feedback!
We sincerely apologize for the initial delays and the inconvenience caused by the internal error and the lighting issue. We understand how frustrating that must have been. That said, we're truly glad to hear that everything is now working perfectly and that you're enjoying your jacuzzi!
If you ever need assistance in the future, please don’t hesitate to reach out.
– Wellis Customer Service
The smallest is the best one
How to use the energy from your solar panel? Buy a jakuzzi from Wellis!
We did it exactly 2 years ago.
A small one for 5 pax and the family keeps enjoying it ever since, working flawlessly 😃
It was a superb decision.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Szilvia,
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that your Wellis spa has been a great addition to your home and that it's been running flawlessly for two years. Using solar energy to power it is a smart and sustainable choice — well done!
Wishing you and your family many more relaxing and joyful moments!
– Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you so much for your enthusiastic feedback!
We're thrilled to hear that you're loving your Wellis Lugano Life hot tub and that it's living up to your expectations. Enjoy every relaxing moment, and thank you for choosing Wellis!
– Wellis Customer Service 💧✨
It looks nice 👍
Im also happy because wellis focuses on energy efficiency which is super important for us. When I was designing the house I tried to choose eco stuff like insolation, smart heating etc, and now I have a hot tub that fits in that same logic. It holds heat very well and doesn’t take ages to warm up. Im outside way more now because of it. It looks nice on the deck too. Easy to clean, no fuss. So yah. Prague for everyone!!!
6 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Leo,
Thank you so much for your thoughtful feedback!
We’re really happy to hear that your Wellis hot tub complements your eco-conscious home design. Energy efficiency is indeed a priority for us, and it’s great to know that the insulation and heat retention are living up to expectations. We love that it’s helping you spend more time outdoors and making your deck even more enjoyable.
Wishing you many more relaxing, energy-efficient spa sessions — and greetings to the Prague tub! ✨
– Wellis Customer Care 💧
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