2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down. My last spa was a Hot Springs, which I would call superi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there a... See more
Company replied
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell th... See more
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Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.4
Excellent
838 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We decided on Wellis after much…
We decided on Wellis after much searching and comparisons with other brands, glad we did. Fantastic hot tub, problem free, plenty of room and looks fantastic.
18 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Wellis Customer,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub, it's design and aesthetic. We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
The filter arrived damaged & cracked
The filter arrived damaged & cracked, no choice but to use as I had removed and disposed of the old one.
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Joe,
We are truly sorry to hear that the filter you ordered was cracked. We understand this is not the level of quality and service you expect and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The heater broke and water lines burst…
The heater broke and water lines burst 1year after the date of purchase. The business I purchased from would not help me with a warranty. Will never buy again.
4 January 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Laurie,
We are truly sorry to hear your ongoing problems with the heater of your hot tub. We understand this is not the level of quality and service one can expect from a high end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future. Once again, we apologise for the stress this may have caused.
Warm regards,
Wellis Customer Services
Need panel door
Need a door to get to the main unit. Very difficult to take out a panel just to get to the motor.
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Kris,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the design of our hot tub. We understand how frustrating it can be when you need to get to the motor in the cabinet and it would be a lot easier with an access door which is currently not available on our hot tub models.
We have forwarded your feedback to our product development team for consideration. Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Rebirth of Venus
We have been using the "Venus" hot tub for two years now, not only in the summer but also in the winter, as the excellent cover insulation keeps the water warm even in cold weather. My six granddaughters love to refresh themselves in it, and when they get out, they say, "We feel almost reborn"—and at moments like these, Botticelli's famous painting comes to my mind...
17 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Jenő,
Thank you for taking time to write a 5-star review on your Venus hot tub.
We are thrilled to hear that you are happy with your spa, using it for years and compare it to a Botticelli painting.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with your granddaughters.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Clive,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you are not happy with the installation of your hot tub. We understand how frustrating it can be when you cannot get the best out of your spa because of some installation issues.
Our dealerships handling the installation process for our products and if you have any concerns regarding the installation of your hot tub please discuss these with your dealership team and find a resolution.
You can also report your case to our aftercare team at Wellis HQ by completing this form at https://wellis.uk/problem-and-error-reporting/
Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Full of hot air not water 🤬If you look at the many emails back and…
If you look at the many emails back and fourth you will see what appalling treatment we’ve had since the tub was delivered damaged etc and ma people we got passed through that assured they would do better and see it through until problems rectified well 2yrs I’ve gone through this advice to anyone don’t use your company
20 May 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mandy,
We are very sorry to hear your ongoing problems and for the inconvenience you’ve faced regarding the delay to find a satisfactory resolution with your Spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
The true mark of any company is not how…
The true mark of any company is not how they sell their products but how they respond when something goes wrong. I raised a warranty issue with their certified partner, who said they escalated it to WELLIS. Neither followed up within a reasonable timeframe, so I contacted WELLIS directly. The product was clearly faulty and still under warranty, but my concern was dismissed outright with no consultation, no inspection, and no consideration. That says everything.
For me, it is simple. If a company takes no pride in their customer experience and shows no interest in understanding what went wrong, I cannot trust them. These products are sold as an investment. But if the value ends at the sale, then it was never real value at all. One star.
16 November 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear DYLR,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the warranty service of your Spa.
Our product warranties cover 10ys manufacturer warranty on the shell structure and 2-3 years on engineering parts, however if the fault originates from improper installation (by a non-Wellis partner), improper use, disregard of the instructions of the user guide, improper storage, improper handling, vandalism, accident, elemental damage, natural disaster; the warranty claim might be rejected.
Our full warranty terms are set out in the Wellis Limited Warranty, which you need to activate after purchase together with the Voluntary Warranty if you wish to extend your warranty further for an extra peace of mind. Our full Terms and Conditions can also be found on our website.
If there are questions, complaints or problems about a particular product, you can always start a Wellis Aftercare Case at https://wellis.com/problem-and-error-reporting/
Our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service.
Kind regards,
Wellis Customer Services
Mont blanc likes and dislikes
I purchased a mont blanc from a wellis distributor. The tub is easy to use and operate and it's maintenance has been smooth and not alot of attention needed to keep it running efficiently. The dislikes would be the panels when removed the glue that holds the brackets breaks off easily. Some of the lights have gone out on it. And there have been some leaks on it but the maintenance team where I bought it from comes out and repairs it. I wish the parts were more accessible here in the states.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ralph,
Thank you for taking time to share your feedback with us. We are happy to hear that you find your hot tub user friendly and easy to maintain. We are truly sorry to hear your dislikes regarding the panels, the lights and the leaks which are repaired by your dealership.
If you have any problems in future please do not hesitate to get in touch with our colleagues at your dealership, who would be happy to assist you with any questions you might have.
Once again, we apologise for any inconvenience these may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Great product, poor service
We purchased our Danube swimspa in October last year and have been using it 2-3 times a week since. It's fantastic to have it just outside the back door!
We have however had issues with the local franchise in Wales.
A replacement cover was needed and we have made several calls and emails to organise and when it was finally arranged it was the wrong size. We have had to chase our chemicals on the annual plan we selected.
The major issue is an air gap each time we empty and refill that stops us using the jacuzzi seats, along with a broken jet on one of the seats.
This was finally arranged to be fixed yesterday but is still not working.
15 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear David,
Thank you for taking time to share your feedback. We are truly sorry to hear your ongoing problems with the aftercare repairs of your swim spa. We understand this is not the level of quality and service one can expect from a high-end product, and we sincerely apologise for the disappointment.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.uk/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Phyllis,
Thank you for your feedback on Wellis Hot Tub Manufacturer. We were wondering if your review comes from personal experience with our product / service? Could you please get in touch with us at https://wellisspa.com/problem-and-error-reporting/ and report your case with more details. Our team will be happy to assist you with any problems you might have.
Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
Total cost of ownership
I purchased a Wellis swim spa for use as a therapy spa, we love it but to answer the question of how could it be improved: First the air injection / hot tub aspect / function pump always needs to be bled at start up every season, but it's located in a place difficult to access. I installed an access door to make this easier, Wellis should do the same. Second the end panel access to the rest of the plumbing / controller should be designed such that a door access rather than a panel removal would make seasonal maintenance simple and easy rather than a chore.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Don,
Thank you for taking time to share your feedback.
We are very sorry to hear that you are not happy with the design of our hot tub. We understand how frustrating it can be when you need to get into the spa cabinet and it would be a lot easier with an access door which is currently not available on our hot tub models.
We have forwarded your feedback to our product development team for consideration. Once again, thank you for your feedback, which is valuable as we are continuously working to enhance our service and products.
Kind regards,
Wellis Customer Services
I had been looking for a hot tub for sometime, having used them on recent holidays…
I had been looking for a hot tub for sometime. Wellis was recommended to me.
Having visited the show room, the salesman was very friendly and helpful.
He answered any questions I put towards him and the prices were more affordable than other companies I had visited.
Great purchase, family love it
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear John,
Thank you for taking time to share your experience with us. We are thrilled to hear that you are happy with your hot tub and the services provided at our showroom during your purchase.
If you have any questions in the future please do not hesitate to get in touch with your dealership, they will be happy to assist you.
We wish you many years of healing hydrotherapy with friends and family in your hot tub.
Kind regards,
Wellis Customer Services
We've had a Wellis swim spa for several…
We've had a Wellis swim spa for several years now and it's been excellent. We use it regularly and it's been pretty much problem free. Keeping the filters clean every few weeks is the only real maitenance we need to do. The children love having it and having it easily accessible even when the UK weather isn't perfect.
1 August 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Eng Wei Chua,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are regular hydrotherapy user as it does wonders for your health and wellbeing. We are also appreciate your feedback on the easy maintenance of the spa. If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends.
Kind regards,
Wellis Customer Services
Everything is OK
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tibor,
Thank you for taking time to share your 5-star feedback on your hot tub and the service you received. Enjoy your hot tub and the healing hydrotherapy with friends and family for years to come.
Kind regards,
Wellis Customer Services
My first hot tub
Buying my first hot tub from Wellis has been an incredible experience, I’m enjoying every minute in it! The premium build quality, relaxing jets make it perfect for both health benefits and fun. It’s quickly become my favorite way to spend my free time.
8 December 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Apor,
Dear Sam,
Thank you for taking time to share your 1st hot tub experience and you have rated both our product and service 5-star.
We are very happy to hear that you are satisfied with the premium built quality and the hydrotherapy experience which do wonders to your health and wellbeing.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydromassage enjoyment with family and friends in your hot tub.
Kind regards,
Wellis Customer Services
The Dealer in Columbia
The Dealer in Columbia, SC Not professional, not open when go to get a filter, can't purchase filter on line.
4 January 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Rebecca,
Thank you for taking time to share your experience with our Dealership in Columbia.
We will forward your feedback to our US HQ to fix this issue and if possible we will ask the dealership to change their purchase methods. Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends in your hot tub.
Kind regards,
Wellis Customer Services
This hot tub is easy to care for
This hot tub is easy to care for. No issues with it so far. Only thing I don't like is that the control panel should have a larger screen.
16 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Raymond,
Thank you for your time reviewing our hot tub. We are happy to hear that you find the spa easy to maintain. We understand that you wish to have a larger control panel on the tub however this is the regular size for these models.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
We wish you many years of healing wellness and hydrotherapy enjoyment with family and friends.
Kind regards,
Wellis Customer Services
We have our Jacuzzi for more than 2…
We have our Jacuzzi for more than 2 years and we are very satisfied about the Wellis Pluto.
15 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Pieter,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are satisfied with your Wellis Pluto and using hydrotherapy regularly as it does wonders for your health and wellbeing.
If you have any questions please do not hesitate to reach out to our colleagues at your dealership by phone or online.
Enjoy the healing hydrotherapy for years to come.
Kind regards,
Wellis Customer Services
I bought the Everest spa
bought the Everest, it is fantastic - great brand install was problematic but the installers sorted the issues out perfect for relaxation and the oxygen therapy helps my skin. Would recommend if you are thinking about buying one.
16 April 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mandy,
Thank you for taking time to share your experience with us.
We are thrilled to hear that you are enjoying oxygen therapy and relaxation that the Everest Spa has on offer.
Regular hydrotherapy does wonders to your health and wellbeing therefore we wish you many happy years of it with friends and family.
Kind regards,
Wellis Customer Services
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