2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down. My last spa was a Hot Springs, which I would call superi... See more
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Review summary
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Reviews shaping this summary
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there a... See more
Company replied
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell th... See more
Company replied
Just wanted to say how wonderful Victor Ruiz was to work with! We were waiting on a reimbursement to come through from a repair we had done to our spa. I had been unable to get back in touch with the... See more
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Company details
Written by the company
The official Wellis® review page. Wellis® manufactures high quality premium hydromassage hot tubs, swim spas, hydromassage baths, shower cabins, steam cabins, freestanding acrylic bath tubs, infrared saunas, Finnish saunas, spa accessories, garden furniture and grills. All WELLIS® products are manufactured in Hungary, Europe. Wellis currently serves over 500 partners in its domestic and international network and is the largest European Hot Tub manufacturer.
Contact info
Budaörsi út 31/C, 1118, Budapest, Hungary
- contact@wellis.com
- www.wellis.com
4.4
Excellent
838 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Impeccable service, design and durability
We have made several purchases from Wellis, including sanitary ware, a shower cabin, a bathtub, and a jacuzzi. Each time, we received impeccable service. Their products are durable, high-quality, aesthetically pleasing, and reasonably priced. We are very satisfied with them.
27 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Loretta,
Thank you very much for your kind feedback! We’re truly glad to hear that you’re satisfied with both our products and service across multiple purchases. Your trust in Wellis means a lot to us, and we’re proud to be part of your home. We hope you continue to enjoy every moment of comfort and relaxation our products bring.
– Wellis Customer Care 💧
The spa is nice, the client-service not so nice.
The spa is nice, we enjoy it, but we have a leak. It is a warranty-thing, but we wait for repair-service since 5 weeks, but nothing happened. So the client-service is not good. If we knew that before, we had our doubts about Wellis.
Update to Wellus: We already reported the problem and get a number and still waiting. So we don't fill in again what you sent us below.
Tisztelt Partnerünk!
Köszönjük megkeresését, amelyet a(z) 00539506 számon regisztráltunk, kollégáink folyamatosan dolgozzák fel a beérkező ügyeket, és igyekeznek a lehető leggyorsabban reagálni, kérnénk ezzel kapcsolatosan szíves türelmét. Maximum 5 munkanapon belül felvesszük Önnel a kapcsolatot.
Üdvözlettel:
Wellis Magyarország zrt. ügyfélszolgálat
This email is from 22. Aril, now it is 2. June.
Update: No response at all...the problem is not solved yet. We got no reaction from Wellis, they did not give any sign of service. Too bad. A very bad client-service. They like sale an expansive spa, but then.... even worse: there is a terrible noise like something hit the cover inside.
Is Wellis waiting till the warranty is over?
It is 15.06.2025 now.
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Marika,
Thank you for your feedback. We’re glad to hear that you are enjoying the spa itself, but we sincerely apologize for the inconvenience caused by the delay in the repair service.
Your experience does not reflect the standard of service we aim to provide. We take warranty cases seriously and regret the long wait you’ve encountered.
To help us resolve this issue as quickly as possible, we kindly ask you to fill out our service form at the following link:
👉 https://wellis.com/problem-and-error-reporting/
Once submitted, our team will follow up promptly.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Wellis Customer Service
Update: If you’ve already submitted a ticket and haven’t heard back, please fill out the form again and let us know your case number on the form so we can escalate it internally.
Thank you for your patience and for giving us the opportunity to resolve this matter.
Kind regards,
Wellis Customer Services
We ordered a jakuzzi nearly a year ago
We ordered a jakuzzi nearly a year ago. Since then, we haven’t had any problems with it, does it’s job in an excellence way every day. The maintance doesn’t require much professional knowledge, just doing the recommended tasks is enough to kepp the water clean and fresh.
15 July 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Tamás,
Thank you very much for your feedback! We’re delighted to hear that your hot tub has been running smoothly and meeting your expectations for almost a year now. It’s great to know the maintenance process is manageable and keeps the water in top condition. Wishing you many more relaxing and refreshing moments!
– Wellis Customer Service 💧
We bought a Palermo jacuzzi at the…
We bought a Palermo jacuzzi at the begining of this year, and it helps us to relax and clam down after every workday. I only can propose for everyone to purchase a similar one, it makes every workday more easy.
1 March 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Róbert,
Thank you very much for your kind feedback! We're delighted to hear that your Palermo hot tub has become a key part of your daily relaxation. Knowing it brings calm and comfort after long workdays truly means a lot to us.
Enjoy every moment of your spa experience — and thank you for recommending us! 😊
– Wellis Customer Care Team 💧
Warranty
I bought 3 years ago a hot bath-tube and the company repaired one of the main unit 1 year over the warranty periode for free, so well done, respect…👏🏻👏🏻👏🏻👏🏻
16 April 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zolee,
Thank you so much for sharing your positive experience! 🙏
We’re happy to hear that even beyond the warranty period, our team could support you and ensure your hot tub continues to serve you well. Your satisfaction is our top priority — and feedback like yours keeps us motivated to go the extra mile.
Enjoy your spa time! 💦👏🏻
– Wellis Customer Care Team
We had a great expert when we have…
We had a great guy help us to buy our new jacuzzi!
27 July 2024
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Angelika,
That’s wonderful to hear — thank you for sharing! 😊
We're glad our colleague could assist you in finding the perfect jacuzzi. If you ever need help with maintenance or have any questions, we’re always here to support you.
Enjoy every relaxing moment in your new spa!
– Wellis Customer Care Team
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you for your feedback! We're glad to hear that both the timing and our services met your expectations.
If you ever need further assistance or have any questions, feel free to reach out. Enjoy your Wellis experience!
Kind regards,
Wellis Customer Service
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you for your feedback!
We’re glad to hear that you’re satisfied with the quality and pricing of our products. We strive to offer excellent value for your investment. Enjoy your Wellis experience!
– The Wellis Team
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Balázs,
Thank you very much for your feedback!
We’re glad to hear you found our service fast, professional, and helpful — this is exactly what we aim for.
– The Wellis Team
Review
I was satisfied with the service in the M3 store. The product is good
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ferenc,
Thank you for your feedback!
We’re glad to hear you were satisfied with the service at our M3 store and that you’re happy with your product.
Enjoy your Wellis experience!
– The Wellis Team
Wellis / Budapest Premium
The range of products available is fine, it's easy to find the best fitting hot tub by price and functions. We picked a Budapest Premium.
The process of buying the tub was almost flowless, with acceptable delivery time. Installation and startup was correct, accurate and detailed. We had one minor issue with something producing vibrations inside the pool, but it was fixed very quickly, no charge.
The pool itself is just fine. Seats are comfortable, operation and maintenance is easy. The heat pump unit is a bit loud, but efficient. It's a single pump model, so massage is better when it runs only on half of the spa. When using it on the entire pool it's just relaxing and fine, but when turning off half of the seats it gives a good massage.
Overall, experience is not 100%, but 99% :)
27 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Zoltán,
Thank you very much for your detailed and honest review!
We’re happy to hear that the buying process, delivery, and installation of your Budapest Premium spa went smoothly and that any issue was quickly and efficiently resolved. Your feedback about the heat pump and massage performance is especially valuable — it helps us improve and also sets realistic expectations for other customers.
We’re proud that your overall satisfaction is 99% — and we’ll keep working to make it 100%!
Enjoy every relaxing moment in your spa!
– The Wellis Team
It's really great 👍
A friend of mine told me he got his one of the wellis's partners in dorset so we checked it out there. we were looking for a smaller but still comfortable hot tub and the Malaga was like... perfect. At first we thought the 6-person version is too much for us but actually it’s great. more space = more comfort!!
6 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lucas,
Thanks for sharing your experience!
It's great to hear that you discovered Wellis through a recommendation — and even better that the Malaga turned out to be the perfect fit. A little extra space definitely adds a lot to comfort, even if you’re not using all the seats at once. Sounds like you made a great choice!
Enjoy many more relaxing moments in your hot tub!
– The Wellis Team
Leo is a pretty good
2 warranty repairs (replace circuit board) already and an irritating lack of ability to program the LED lighting, would be my thumbs down.
My last spa was a Hot Springs, which I would call superior. My “Leo” is a “pretty good” compared to that.
SlimJiminy in SOFLO
19 March 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Thank you for sharing your honest feedback, SlimJiminy.
We’re glad to hear that you're generally satisfied with your Leo spa, though we sincerely regret the inconvenience caused by the warranty repairs and LED programming limitations. Your insights are valuable and help us improve both product functionality and customer experience.
Should you need further support or assistance, please don’t hesitate to contact us here:
👉 https://wellisspa.com/problem-and-error-reporting/
Wishing you continued enjoyment with your spa!
– Wellis Customer Service
I like my hot tub but have questions…
I like my hot tub but have questions about it and the dealer sent me the online published booklet. It would be nice to ask specific questions and have a person answer rather than looking through the glossary trying to find a match.
20 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Lori,
Thank you so much for taking time to share your feedback. If you have any questions the dealership where you purchased your hot tub from shall give you all information you need to operate our spas. They should have trained staff available who understand our hot tubs inside out.
If this is not the case in your situation you are welcome to submit you questions at https://wellisspa.com/problem-and-error-reporting/ and our team at Wellis HQ will be happy to assist you. Once again thank you for your feedback.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
The product itself is not bad. Zero service though.
The product itself is not bad, although not a powerful enough motor to give a decent massage to 5 people. Two is OK.
However, customer communications re non-existent!
Wrote repeatedly asking a question. If it's the case that only re-sellers look after customers, write & tell us!
20 September 2024
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Vinden,
We are truly sorry to hear your ongoing problems with the customer service in Portugal. We understand this is not the level of service you expect, and we sincerely apologise for the delay in answering your question.
If all your attempts are failed with your dealership where you purchased your hot tub from, then the quickest way to get an answer is to contact our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you an answer. Once again, we apologise for the delay and any inconvenience this may have caused.
Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
We have had our wellis hot tub for…
We have had our wellis hot tub for 2years . It is excellent, reliable, easy to use and maintain. The family have enjoyed using it enormously. Can recommend it .
19 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear George,
Thank you sharing your positive experience with your Wellis hot tub.
We are very happy to hear that you are enjoying your spa with your family and find it a reliable piece of equipment with easy maintenance.
Regular hydrotherapy does wonders to your health and wellbeing and we wish you many happy years of it with friends and family.
Kind regards,
Wellis Customer Services
Works fine, but there is always something to improve
We have our spa now 2 years and at first place, I have to say that everything works, and it works without major problems. We enjoy it, all the futures (remote control, music, colors, ...), but there are small thing to improve -> at first, there is, as it seems, no available automatic water monitoring / maintenance system for our model year of spa. Wellis has some in shop, but they were not recomended to us. The shapes od sitting places also always holds some water (it would be maybe good to have there some small drainage hole), so during clearing, when I want once upon a time, really get all water our, I need to manually "shovel it out". And maybe remote controling could be also improved, it sometimes lose signal and I need to manually unplug and plug in the adapter from power. But overall, we are satisfied.
19 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Peter,
thank you very much for taking time to review the hot tub and the design. We are thrilled to hear that you are using your spa regularly with all it's features. Once again thank you for your valuable feedback on the design, the water monitoring system and the WIFI connection of the spa. As we are continuously working to enhance our products and service we will forward your review to our product development team.
Enjoy your hot tub for years to come.
Kind regards,
Wellis Customer Services
cracks in the swim spa
For over a year, my wellis Swimspa has had cracks in the basin, which were patched last year and have reopened. The dealer does not respond to emails. There is a 7 or 10 year warranty on the shell/cover.
19 May 2025
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Ralf,
We are very sorry to hear your problems and for the inconvenience you’ve faced regarding the delay in response from our dealership and for the cracked shell of your swim spa. We truly feel that that this is not the level of service you expect, and we sincerely apologise for your ongoing issues.
The quickest way to sort out your problem is to report your case to our aftercare support team at https://wellis.com/problem-and-error-reporting/ Please fill in the form and our team at Wellis HQ will promptly follow up your case with a ticket number and offer you a resolution.
Once again, we apologise for the delay and any inconvenience this may have caused. Your feedback is valuable, and we are continuously working to enhance our service and avoid such issues in the future.
Kind regards,
Wellis Customer Services
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Richard,
Thank you for taking time to share your experience with us. Your feedback is valuable, as we are continuously working to enhance our service. We are thrilled to hear that you are happy with your hot tub and the service provided during installation.
We wish you many happy hours of healing hydrotherapy.
Kind regards,
Wellis Customer Services
Bought my Malaga hot tub 3yrs ago and…
Bought my Malaga hot tub 3yrs ago and have had great fun with it.The only problem I’ve had recently is that all the 5” jet seals are now leaking,which need replacing.Unfortunately Wellis only sell the seals with the jet bodies,but overall I would recommend Wellis hot tubs.
18 May 2025
Unprompted review
Reply from Wellis® Hot Tub & Swim Spa Manufacturer
Dear Mr Rotheram,
Thank you for taking time to review our Malaga hot tub. We are truly sorry to hear the leaking of the 5" jets. Please report your case to our aftercare department who will promptly find a solution for you at https://wellis.uk/problem-and-error-reporting/.
Your feedback is valuable, as we are continuously working to enhance our service.
We wish you many happy hours of healing hydrotherapy with family and friends.
Kind regards,
Wellis Customer Services
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