Welshslatehousesigns Reviews 

252
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I never received my sign. I was never sent any shipping information. After more than two weeks, I asked when it would be received and I was sent a shipping info. Turned out that it had been delivered... See more

Rated 5 out of 5 stars

The whole shopping experience was seamless. Very easy to use a navigate website with lots of choices. Messaged the company after about one week from order just to enquire to ask how long the it... See more

Rated 1 out of 5 stars

Item extremely well packaged once it eventually arrived but there really was no need for such robust packaging as I won’t be putting it up. I can get around the lack of the invisible fixing pack (iron... See more

Rated 5 out of 5 stars

Helpful e-mail dialogue with the owner before ordering, when he agreed to adapt the standard layouts to suit our specific requirements, so we ordered two bespoke signs (at standard cost). Delivered p... See more


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3.4

Average

TrustScore 3.5 out of 5

252 reviews

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3.4

All reviews

(252)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Quality Welsh House Signs

We had been searching round for a decent Welsh slate house sign producer for ages. This company had the best user friendly web site. Deliver was not at light speed, but if you want quality, you'll have to wait a bit. It took about two weeks for delivery, but was well worth the wait. The sign arrived by courier and was extremely well packaged. We were extremely pleased regarding the quality and standard of workmanship, and the ease of fitting. We used Araldite standard to secure the fixings, which seems to have worked quite well. The sign really looks good outside the front door, and is just what we wanted.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

House Sign

Looked at lots of other websites for my house sign. This was the best for choice, price and flexibility of design.
Securely packaged and the sign looks really great!

21 June 2021
Unprompted review
Rated 1 out of 5 stars

Appalling customer experience

I have just had a similar poor experience to the reviews below. Late delivery, no communication and no remorse. They simply do not understand the needs of customers. Avoid.

15 June 2021
Unprompted review
Welshslatehousesigns logo

Reply from Welshslatehousesigns

We have had no orders from the name Hampshire since 2017.
Please check the company and remove this review.
Many thanks
Shaun

Rated 5 out of 5 stars

A very good sign

The sign arrived safely, very well packaged and was easy to fix in place using the secret fixing method and the clear simple instructions. It is a more expensive way of mounting the slate as a tube of resin cement is required, plus unless you have one a mastic gun and if fixing to brick or stone an aerosol of compressed air to blow out the dust. The sign quality is excellent, very deep engraving/routing. I had good communication with Shaun before manufacture. I would certainly use the Company again and recommend them.

4 May 2021
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor communication, slow and unhelpful with email response. The quality of slate piece used should of been a lot better for a house sign. My wife was told that slate is a natural product so will have marks on it.
It’s a shame as a good tradesman would of used a better piece and rejected the piece that was used for our house sign. Disappointed not to had more after service support. I definitely would not use them again. I’ve gone to another company to buy a replacement.

15 April 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased

Looked at plenty of sites and liked the better choices available such as overall size of slate, you can change font size and definitely preferred the option for hidden fixings. Good value for money.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Quality Product

I am very pleased with my new house number made to my specification. Excellent quality slate and customer service very good, helpful, courteous and prompt. I definitely recommend this company.

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Slate house sign from a firm based in Wales

We wanted to order our new house sign from a firm based in Wales with a personal touch who understand slate. It was easy to order and we are really pleased with it. The instructions on fitting were clear and it looks great. We have spent many happy holidays in Wales and this was a lovely thing to order whilst we are unable to travel to Wales. Thank you to the team,

3 March 2021
Unprompted review
Rated 5 out of 5 stars

Welsh Slate Signs

Welsh Slate Signs
I only write reviews when I am very pleased or extremely upset with the service. In this case, I am delighted with the sign prepared and delivered by Welsh Slate Signs. Exactly right..!!

1 February 2021
Unprompted review
Rated 4 out of 5 stars

Beautiful Personalised House Sign

Beautiful house sign ordered as a Christmas gift. Delivery was quite slow but I assume these are made to order and the end product was well worth the wait. I always received an email response when I chased so cannot criticise communication. Would definitely recommend, just allow extra time for delivery.

4 January 2021
Unprompted review
Rated 1 out of 5 stars

Do not order anything with this…

Do not order anything with this company. I ordered a sign a month ago and despite taking payment straight away I have received no further correspondence. No emails confirming when product will be ready or sent despite me enquiring with them a number of times. I have been left with no choice but to follow it up with the local trading standards team. As I say above, do not order from this company, despite the website appearing legitimate, they are not to be trusted.

2 January 2021
Unprompted review
Rated 4 out of 5 stars

Top Quality Product - Just Need Better email Comms

Ordered a simple house number on a piece of slate; received a top quality, well crafted product worth £55. Took 4 weeks from order to receiving it. Would have been 5 stars if I was kept informed of order processing/ despatch. 2 automated emails like that would have made me feel more secure that my order was in progress!

21 December 2020
Unprompted review

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