Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
Company replied
Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
Company replied
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
- #10 of 18 best companies in Water utility company
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15k reviews
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We had a blockage in the interceptor…
We had a blockage in the interceptor drain in shared driveway which was smelling & pushing up sewage. Iraq from wessex attended. He was polite and very helpful & managed to clear the drain the same day. Well done.
29 August 2026
Unprompted review
Reply from Wessex Water
Hi Tina, thanks for the five-star review and for your kind feedback.
I'm so pleased Iraq could help and clear the drainage problem at your property.
The team work hard to give the best customer service possible, so it's great to hear he was polite and very helpful.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Brilliant service from a member of Wessex water
Lauren from Wessex water was a brilliant member of there team. So helpful, patient and friendly. Explained very well any questions that was raised .
19 August 2026
Unprompted review
Reply from Wessex Water
Thanks for the five-star review, Julia!
I'm really pleased Lauren was helpful, patient and friendly during her visit to you, as well as ensuring she had explained any questions raised in informative way.
Your feedback will be passed to Lauren, and I am sure she will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Sewerage problem
Initial call to report the problem was dealt with efficiently and in a friendly manner. The Engineer came within a couple of hours, was extremely knowledgeable, friendly and dealt promptly with the problem. We can't thank him enough.
27 August 2026
Unprompted review
Reply from Wessex Water
Hi Ursula, thanks for leaving us a review.
It's great to hear that your initial call was logged efficiently and in a friendly manner, and I'm so pleased the engineer was able to deal with issue promptly. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Wessex Water U turn
Wessex Water has consistently communicated to users that there was enough water and a hosepipe band was not going to be necessary.
Then suddenly, with no notice, they U turn on that position, and impose a band starting less than 15 hours from the time of the announcement.
This is extremely poor communications, and destroys trust.
Say one thing, and do another.
17 August 2026
Unprompted review
Reply from Wessex Water
Hello, thank you for taking the time to share your feedback.
I’m sorry for any confusion caused by our communications regarding water resources and the Temporary Use Ban. I would like to assure you that this was never our intention.
We continuously monitor water resources and customer demand to ensure supplies remain balanced throughout the year. Although the year began with wetter conditions and water resources were healthy through spring and early summer, the prolonged heatwave led to sustained high demand across our network.
In hot weather, water use rises significantly as more people water gardens, fill paddling pools, and carry out other outdoor activities. As a result, water is being used faster than it can be treated and distributed across the network.
In early August, forecasts indicated that the hot, dry weather was likely to continue for several weeks. With no foreseeable reduction in demand, we introduced the Temporary Use Ban to help safeguard essential water supplies for drinking, cooking, washing, and supporting customers with medical needs.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny
Fixed the problem and quick to answer…
Fixed the problem and quick to answer the phone
25 August 2026
Unprompted review
Reply from Wessex Water
Hi Brenda, thank you for taking the time to share your feedback.
I'm very pleased to hear that we were able to resolve the issue you reported and that we responded to promptly to your call.
We take great pride in our quick and efficient customer service, so I'm happy to hear that this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
these guys are always so helpful
these guys are always so helpful! this was an accidental find in teh sewer, but we had a blockage, brilliant work by Ollie P, unblocked, checked with a camera, describing teh process, really helpful.
27 August 2026
Unprompted review
Reply from Wessex Water
Hi Jonathan, thank you for taking the time to leave us a review.
I'm so happy to hear that you have always found our staff to be helpful! We take great pride in our customer service, so I'm delighted to hear that this is your experience.
I'm pleased that Ollie was able to help you with your drainage issue, and that he talked you through the whole process. I will pass your kind comments and thanks on to him.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
32 Conygar View Dunster
Lloyd visited our home in Dunster on the 26th August 2026 at 7pm
Credit to the company, courteous, polite, informative and prompt.
Put us at ease, and explained his findings to us.
Also cleaned up at the end
Top guy!
26 August 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for the five-star review.
It's great to hear Lloyd made such a positive impression. I will be sure to pass on your kind words about his professionalism, clear explanations, and leaving everything clean and tidy.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Very efficient knowledgeable and…
Very efficient knowledgeable and helpful . Morgan was on time , happy to help and organised . Thank you
26 August 2026
Unprompted review
Reply from Wessex Water
Hi Anna, thank you for taking the time to leave us a review.
It's great to hear Morgan was efficient, knowledgeable and helpful. The teams work hard to provide the best customer service possible, so I'm glad this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
The phone number listed does not work
The phone number listed does not work. Getting hold of you is a nightmare. The option I want does not appear on the drop down list. 'Other' gives me a phone number that doesn'tnwork. I did once manage to speak to an actual human but the info I was sent was of no use. I have an account with you for my home at 7, Brewery Lane, Salisbury SP1 2LJ. I am NOT moving house but I would like to havevthe water connected andvopen an account for a separate studio room at 2 Coach House, Charter Court, Gigant Street Salisbury SP1 2LH. And when did you last build a reservoir? We have known for years that climate change was on its way. England now seems to have two seasons: wet and dry. So collect and store water in the wet to use in the dry. Everyone in the country knows this - except the water companies.
7 August 2026
Reply from Wessex Water
Hi Fleur, thank you for taking the time to leave us a review. I’m sorry to hear about the difficulty you've experienced trying to get in touch with us and appreciate how frustrating this must have been.
Having looked into this, I can see that you spoke with a member of our New Connections team yesterday, and they have since sent you an email with the relevant information and guidance on how to apply for a new connection for the separate studio room at 2 Coach House, Charter Court, Gigant Street, Salisbury, SP1 2LH.
In relation to your comments about reservoirs, building more surface reservoirs would not address the specific challenge we are facing this summer. Wessex Water is different from many other water companies because around 80% of the water we supply comes from groundwater sources rather than surface water reservoirs.
The current challenge is not the overall amount of water available, but our ability to move enough water through the network to meet exceptionally high levels of demand at peak times. During periods of hot weather, water use increases significantly as more people water gardens, fill paddling pools and undertake other outdoor activities. This means water is being used faster than it can be treated, moved around the network, and replenished in our storage reservoirs.
I apologise again for the difficulties you experienced contacting us and appreciate you bringing your concerns to our attention. We hope the information provided by our New Connections team helps with your application.
If you have any further queries, please don’t hesitate to contact our New Connections team on 01225 526 222 or by email at water.connection@wessexwater.co.uk. Their working hours are Monday to Friday, 8:00am to 4:30pm.James
Exemplary customer service experience…
Exemplary customer service experience from all different team members that I spoke with that were involved in rectifying our manhole cover. Everything happened exactly as was explained on the phone. From initial call to rectification this was all resolved within a maximum of seven working days.
20 August 2026
Unprompted review
Reply from Wessex Water
Hi Kirsty, thank you for taking the time to leave us a review.
I'm so happy to hear that the customer service you received from all of our staff was so excellent, and that the issue with the manhole cover was resolved so promptly and efficiently.
We take great pride in our customer service, so I'm delighted to hear about your experience. I have passed your kind comments on to all the teams involved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
REF NO
REF NO: 064919799001 David was extremely professional carrying out this job, he explained everything he did to help. He even went out of his way to look in a few other drains to find the problem!
24 August 2026
Unprompted review
Reply from Wessex Water
Hi Jesse, thanks for the five-star review.
It's great to hear that David provided such a professional service and took the time to explain everything clearly throughout the job.
Your feedback will be passed to David, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Waiting for my "request" 😂😂😂 to pay a bill has been approved.
Sent me a red demand for a bill which I hadn't received. Went to pay the amount immediately. Was sent an email stating that my "request" had been received and they would be in touch within 48 hours. 72 hours and counting. 🤬
24 August 2026
Unprompted review
Reply from Wessex Water
Hi Tony,
Thank you for taking the time to leave a review.
I can see that the original email we sent explained that your payment attempt had been declined. Unfortunately, we're unable to see the reason for a declined payment, so if you'd like more information, your bank should be able to help.
I can also see that we've since responded to your emails and placed your account on hold to give you some additional time to arrange payment and bring your account up to date.
We offer a range of payment options, which can be found on our website. Alternatively, our team would be happy to talk these through with you and help you find the most suitable option. You can reach us on 0345 600 3 600, Monday to Friday 8am to 6pm, and Saturday 9am to 1pm.
Sarah
Moving. A nightmare.
Finally I sit down in the home office, send the family out for a walk and tell them that if they come back and hear any shouting or swearing coming from the office, they shouldn’t worry — I’m not finished yet. Bottle of water, open window, plenty of air. I sit down. Grab the first bill that happens to be in front of me and decide to call the helpline to close the account at the old address and open one at the new one.
Okay. Let’s go. Wessex Water.
Two rings and there she is. An angel of speed, efficiency and a lovely voice: simply an Angel. Abby! Not some artificial AI creature. A living human being. And without having to press 3, 3, 1 and 4. Straight through to her.
She — the Angel. Quick questions, clear answers. Everything sorted in a few minutes.
I put the phone down and had to take a moment to recover. Of all the things I expected, this was not one of them. I resolved an important matter in just a few minutes! How is that even possible? Abby — thank you.(Bristol Office)
21 August 2026
Unprompted review
Reply from Wessex Water
Hi Maciej, thank you so much for taking the time to leave your kind review. We're delighted to hear that what you expected to be a stressful part of your move turned out to be quick, easy and hassle free. It's fantastic to know that Abby was able to help you close your old account and set up your new one so efficiently. We hope you're now able to enjoy settling into your new home, please don’t hesitate to get in touch if you ever need anything else. Lucy 😊
If only all customer services were as professional as Wessex Water .
Contacting Wessex Water is direct and quick. I spoke to a lady who was empathetic to my problem regarding sewage drain blockage. She escalated the job and kept me informed. As promised a person arrived promptly and spent over an hour deblocking my drains .
Zac was very polite and helpful. Zac phoned me to inform me when he would arrive and although it was Friday PM and extremely hot 35c ; Zac was very thorough and had to go above and beyond to solve issues created by a landscaper who had recently layed tiles over the drains making it difficult to open the covers and exposing harden concrete left in the drains by the landscaper. At one stage Zac had to chip the concrete out that was deep with the drain.
I cannot speak highly enough about Wessex Water. I wish all companies were as customer friendly and professional.
13 August 2026
Unprompted review
Reply from Wessex Water
Hi Denise, thank you for the five star review and for your kind comments.
I'm delighted to hear that you found it quick and easy to get in touch with us, and that the phone operative you spoke with was empathetic and kept you updated.
It's also great to hear that Zac was polite, thorough and went above and beyond to help resolve your drainage issue. We take great pride in our customer service, so it's a pleasure to read your lovely review.
I will pass your feedback and thanks on to the staff involved, who I am sure will be thrilled that they were able to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Two reasons
Two reasons. Incredibly easy to contact Wessex Water by phone. Spoke to humans, no bots! Very quick response to my problem…Ryan -Joe Lewis arrived within 4 days, diagnosed the problem straight away and booked me in for required repair to the drains. Well done Wessex Water. I’m truly impressed!! Ryan could not have been more helpful, clearly knew what he was talking about.
21 August 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for leaving us a review.
I'm pleased to hear that you found it easy to get in touch with us and that our team was able to respond quickly to your problem.
It's great that Ryan-Joe was able to identify the issue and arrange the required repair. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
I will be sure to pass your kind feedback on to Ryan-Joe. Thanks again for taking the time to share your experience.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Had a visit from Bob McCoy to check the…
Had a visit from Bob McCoy to check the water quality. Very efficient, polite and quick- explained all the steps!
21 August 2026
Unprompted review
Reply from Wessex Water
Hi Greg, thanks for the five-star review.
It's great to hear that Bob provided an efficient, polite and thorough service during his visit.
I will be sure to pass on your kind comments to Bob. Thanks again for your feedback.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Water testing
Dani came to test my water, she was explaining why and what she was doing the whole way through. Dani was friendly throughout and didn't mind me asking questions!
19 August 2026
Unprompted review
Reply from Wessex Water
Hi Karen, thanks for your great review!
It's great to hear Dani made the visit informative and enjoyable, taking the time to explain the process and answer your questions.
Your feedback will be passed to Danni, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Returning from holiday last week we…
Returning from holiday last week we discovered the previously dry stream at the end of our garden was full of raw sewage. Neighbours had contacted Wessex Water and were visited by a member of staff who decided it was surface water running off the field, and there was nothing he could do. The 5 stars definitely do not apply to this employee. However, on Tuesday 18th September, Will and his team turned up,and couldn't have been more efficient and helpful. The problem was a blockage in the sewer coming from the new Taylor Wimpey estate, consisting of building materials. Will kept us informed at all times, arranged for the stream to be cleared and the field cleaned. He and his team were on site for a few days and were polite and professional throughout.
14 August 2026
Unprompted review
Reply from Wessex Water
Hi Pauline, thanks for leaving us a review.
I'm sorry your initial concerns weren't resolved as they should have been, but it's great to hear that Will and his team were able to identify the issue and put things right.
I will be sure to pass on your kind words to Will and the team. Thank you for recognising their professionalism, communication and hard work throughout.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Can I take company with me if I move
Can I take company with me if I move, excellent Engineer and excellent customers service person Jalena can't praise service from company and representatives higher than 5 star.
20 August 2026
Unprompted review
Reply from Wessex Water
Hi Peter, thanks for leaving us a review.
I'm pleased to hear about your positive experience with both our engineer and Jalena. We pride ourselves on delivering a five-star service, so it's fantastic to hear we met your expectations.
I've passed your feedback on to Jalena and the engineer that attended, who were both very happy that they were able to help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water staff are excellent and…
Wessex water staff are excellent and are always helpful I’m on the priority list as I will be 80 in 3months I really appreciate their support and assistance
18 August 2026
Unprompted review
Reply from Wessex Water
Hi Raymond, thanks for leaving us a review.
I'm pleased to hear that you've found our team helpful and supportive. It's great to know that our Priority Services Register is making a positive difference, and we're pleased to be able to provide the assistance you need.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
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