Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Reviews shaping this summary
Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
Company replied
Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
Company replied
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
- #10 of 18 best companies in Water utility company
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
Use water wisely
Save water and money with our simple tips
Need extra help?
Register for Priority Services for free.
Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15k reviews
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The people I dealt with were helpful…
The people I dealt with were helpful and supportive. I was able to get a refund on my over-usage because of a leaky toilet.
I was happy with my experience
7 November 2025
Reply from Wessex Water
Hi Adam, thanks for your review. I'm very glad that you feel that we were helpful and supportive and happy that we were able to help with your bill. We're here to help, so please do reach out to us again if needed. John 😊
I reported a water leak along a little…
I reported a water leak along a little country road I use daily. Within 3 days, Wessex Water came and fixed the leak! Wessex Water take their responsibilities seriously.
My hat off to all of the staff!
7 August 2026
Unprompted review
Reply from Wessex Water
Hi Faith, thank you for taking the time to leave us a review.
I'm so pleased to hear that we responded so promptly to your report, and had the leak repaired within three days!
We take great pride in providing quick and efficient service, so I'm happy to hear this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Wessex Water has been very efficient…
Wessex Water has been very efficient whenever I have had to deal with them. Furthermore, we are some of the very few water customers in the country ehise water is secure, at least for now. Well done Wessex Water.
4 August 2026
Reply from Wessex Water
Hi Sheila, thank you for taking the time to share your experience of contacting us. We work hard to ensure that all our customers receive great service and it's reassuring to know that you feel we've always been very efficient. Please don't hesitate to contact us again, if we can be of any further help. John 😊
Replaced our broken outside mains tap…
Replaced our broken outside mains tap within a day. Called at 8am, all sorted by 7pm. Polite and helpful guys, no mess.
Many thanks
12 August 2026
Unprompted review
Reply from Wessex Water
Hi Kate, thank you for taking the time to leave us a review.
I'm so happy to hear that we responded to promptly to your report, and that the team were polite, helpful and tidy.
Your kind comments and thanks have been passed on, and the team are very pleased that they could help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Needed to alter some details on my…
Needed to alter some details on my account, did it via live chat, sorted quickly and easily, love that you have this facility and it works!! Very friendly and helpful team member.
11 August 2026
Reply from Wessex Water
Hi Kate, thank you for taking the time to leave us a review and share your experience of contacting us about your account details. I'm so glad that you were happy with out LiveChat facility, finding it to be quick and easy and that you felt the person you dealt with was very friendly and helpful. Please reach out to us again, if you need any further assistance. John 😊
Vals the best!
Val from the scheduling team and Lee the inspector that attended my property were both very efficient and helpful. My query was sorted quickly and Wessex water was a pleasure to deal with. Thanks
11 August 2026
Unprompted review
Reply from Wessex Water
Hi Katherine, thank you for taking the time to leave us a review.
I'm very happy to hear that both Val and Lee provided such excellent service whilst helping to resolve your query.
We take great pride in our efficient and helpful customer service, so I'm pleased to hear this was no exception!
I have passed your kind comments on to Val and Lee, who are both very pleased that they could help.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
A very pleasant gentleman gave very…
A very pleasant gentleman gave very instructive advice after checking all my appliances.
He helped with ways to save water also.
A very valuable visit. Thank you
12 August 2026
Reply from Wessex Water
Hi Elaine, thanks for leaving us a review.
I'm pleased to hear that our colleague provided clear, informative advice and took the time to thoroughly check your appliances.
It's great to know that the water-saving tips were helpful too. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
Your feedback will be passed to the inspector, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Shattered Drain Cover Replacement
Had a drain cover on the drive shatter after reversing over it, leaving a 80cm diameter exposed deep hole on the drive. I expected a long and painful experience to have the cover replaced.
Contacted Wessex Water in the morning - Engineer shows up within 1 hour of placing the call, places fence around the hole and confirmed a civils team would need to come out to replace the round exposed hole with a square drain lid (oh, no, expectations of a messy job of digging up the drive to fit a square lid over a round hole).
Same day, civils team shows up, replaced the drain cover without fuss - professional, polite crew who swiftly completed a good neat job.
We often slag off utility businesses (quite rightly) for poor service or performance, but I must commend Wessex Water this time for an incredibly responsive, efficient and painless reinstallation of the drain cover.
Well done, Wessex - one of the best examples of Customer Service I've ever experienced in the UK!
10 August 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for the five-star review and for your kind feedback.
It's great to know that our engineer was able to attend quickly to make the area safe, and that our civils team completed the drain cover replacement promptly, professionally and with minimal disruption. We understand how concerning an exposed hole on your driveway must have been, so we're pleased we could resolve the issue swiftly and efficiently.
Your comments about the professionalism, politeness and workmanship of our teams are greatly appreciated, and we'll be sure to share your feedback with everyone involved.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
The pick-up was quick
The pick-up was quick, the enquiry desk checked their replies and a follow up from Wessex Water was within four hours. Great service. Thanks
10 August 2026
Reply from Wessex Water
Hi Mr Palmier, thank you for your review. We're delighted to hear that your enquiry was handled quickly, and that you received a follow up from us within four hours. Please let us know if there is anything else you need and we will be happy to help. Lucy 😊
Guy from the metering team is a credit
Guy from the metering team is a credit to Wessex Water. I really appreciated his kind, professional service.
11 August 2026
Unprompted review
Reply from Wessex Water
Thanks for leaving us a five-star review review Peter.
It's great to hear that our meter technician provided such a kind and professional service during his visit. We'll be sure to share your feedback with him and the wider metering team, as we know they'll really appreciate the recognition.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water responded very quickly…
Wessex water responded very quickly when we reported a substantial water leak from outside of our home. Although under great pressure, as they were so busy, the leak was repaired within 24 hours. The team were helpful, polite, friendly and efficient, thank you Wessex Water, great job.
7 August 2026
Unprompted review
Reply from Wessex Water
Hi Linda, thanks for the five-star review and for your kind feedback.
I'm pleased to hear that our team responded quickly to your report and were able to repair the leak within 24 hours, especially during such a busy period.
It's great to know that you found our colleagues helpful, polite, friendly and efficient throughout. We'll be sure to pass on your kind words to the team involved, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Issue with stop tap in road
Issue with a stop tap in the road which won't fully turn off. Wessex Water is keeping me informed and has made an appointment for someone to look at the tap early next week. Will update again after the issue has been fully resolved.
6 August 2026
Reply from Wessex Water
Hello Rachel, thank you for taking the time to leave us a review.
We're pleased to hear that your issue was logged promptly, but we're sorry that you have not received any further updates regarding the stop tap concern.
We are currently managing a high volume of emergency works within your area, which has affected our response times. We understand how frustrating it can be not knowing the status of a reported problem, and we appreciate your patience while we work through these urgent cases.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Wessex water thoroughly and promptly…
Wessex water thoroughly and promptly investigated the rain water drain blockage under my garden and provided me with extremely helpful advice as to the cheapest, most efficient long term solution, namely by way of a newly laid drain under the garage floor.
10 August 2026
Unprompted review
Reply from Wessex Water
Hello Edward, thank you for taking the time to leave us a review.
I'm so pleased to hear that we responded to your drainage issue promptly and thoroughly, and that we were able to offer you some useful advice regarding long-term solutions.
We take great pride in our customer service, so I'm very happy to hear that this was no exception!
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Good communication
Good communication. Very professional team. All sorted in a timely manner
7 August 2026
Unprompted review
Reply from Wessex Water
Hi Colin, thanks for taking the time to leave us a review!
I'm so pleased to hear that the communication you received from us was good, and that the service provided by the team was professional and prompt.
Your kind comments have been passed on the team involved, who are very pleased that they were able to be of assistance.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Easy to contact
Easy to contact. Complaint was received with thanks and problem resolved on the same day.
10 August 2026
Reply from Wessex Water
Hi Donna, thanks for sharing your experience of how easy it was to contact us and I'm glad that we could resolve your issue the same day. If you have any further queries, please don't hesitate to contact us. John 🙂
Rapid response to blocked sewer
Reported a blocked sewer and they dealt with it the same day. The engineer, Will Plummer, explained the problem and cause of the blockage and cleared it very quickly and efficiently. Will deserves to be recognised for his customer service which was excellent. Thank you Will!
10 August 2026
Unprompted review
Reply from Wessex Water
Hi Iain, thanks for the five-star review and for your kind feedback.
I'm pleased to hear that your blocked sewer was dealt with quickly and resolved on the same day. It's great to know that Will took the time to clearly explain the cause of the blockage and carried out the work efficiently, while providing the excellent customer service we strive to deliver.
I will be sure to pass your comments on to Will, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Leak reporting
Not a purchase but a report of a leak on a residential street during the driest summer on record. Prompt reply and the workers came within the designated time-frame, but were thwarted by all the parked cars and some residents on holiday. Would help if WW could alert householders at least 24 hours in advance that space will be needed for their vans etc, hence a 4 star rating.
3 August 2026
Reply from Wessex Water
Hi Jay, thank you for taking the time to leave us a review!
I’m very happy to hear that our response was prompt and within the designated timeframe!
Thank you for your understanding regarding the challenges our team faced. Your feedback is invaluable as we continuously work to improve our service; we recognise the difficulty caused by parked cars and residents being away, and we are actively looking into better ways to communicate with householders in advance to ensure our teams have the necessary space.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Reply from Wessex Water
Hello Steve, thank you for taking the time to leave us a review.
I’m very happy to hear that you found our advisor to be polite and helpful.
I would also like to apologise for the delay in resolving the issue. We are currently managing a high volume of emergency works within your area, which has affected response times.
Please be assured that our teams are working hard to restore services and resolve issues as quickly as possible.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
It is good that there is facility for…
It is good that there is facility for online report but it was complex and complicated to find the location of it. Especially I am not belongs to the county. Also I cannot really understand why is not possible to give location on map, why need to have address, and why need for an agent to do it instead of able to report it on a simpler way.
3 August 2026
Reply from Wessex Water
Hi Jill, thank you for taking the time to share your feedback.
I completely understand your frustration with our online reporting page, and I'm sorry that your experience was not as straightforward as it should have been.
Please be assured that our Digital Team is currently working to improve the online reporting process. Development is underway to create a more user-friendly experience, making it simpler for customers to locate and report leaks.
Your feedback is invaluable in helping us improve our online services, and we appreciate you taking the time to share your experience.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Bonny 😊
Reply from Wessex Water
Thanks for leaving us a review, Penny.
It's great to hear that you had a positive experience and found our live chat service helpful. They pride themselves on providing a first-class service and I'm glad this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
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