West Country Movers Reviews 

281
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly efficient, often going above and beyond expectations to make the moving process smooth. Many people highlight the excellent service, noting that everything was handled with care, from packing and reassembly to timely delivery, significantly reducing the stress of moving. However, some people were dissatisfied with product handling, reporting instances where furniture sustained major damage and household items were broken or missing upon unpacking.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting excellent experiences and... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that the service arrived on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team were excellent from start to finish. The booking process was straightforward, and West Country were very accommodating of changing completion dates. On the day of packing, the team were... See more

Rated 5 out of 5 stars

Jordan and J-J were perhaps the best removal men we've ever used. Punctual, hard working, efficient, skillful, willing and friendly. Nothing was too much trouble. We were particularly impressed by ho... See more

Rated 5 out of 5 stars

What a great moving experience! WCM were helpful and super efficient from start to finish. The team, on the day, Jordan, Jake and Chris were great and made the whole thing straightforward, taking dow... See more

Company replied

Rated 5 out of 5 stars

We recently used WCM for our move within Somerset, it included approximately 8 weeks storage. We chose WCM following visits from three companies; Sophie and Ricky came across as professional and compe... See more


Company details

  1. Removals company
  2. Removals Service
  3. Piano moving service
  4. Storage facility

Information provided by various external sources

West Country Movers aim to deliver a first class removal and delivery service to customers in the South West and further afield. We offer a range of services, including all removals, deliveries and light haulage in Bridgwater, Somerset.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(281)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The fastest movers in the West Country

The fastest movers in the West Country. What can I say, these are the most cheerful bunch of chaps who can’t do enough to help. They moved everything really quickly and doubled checked everything was in the right place before
They left. We had thought of moving ourselves but really glad we booked these guys.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Easiest move!

Ricky came out to quote, explained everything and was great! Moving day, couldn’t have asked for an easier move! Jordan and Sean were great! Came in and got the job done! Quick and smooth from start to finish. Lovely, polite and extremely helpful! Thank you very much!

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Face to face meeting to discuss the move.
Moving team arrived on schedule and even though a mis-communication during quote stage, the move went without a hitch. Nice chaps and looked after our stuff. Whatever they get paid, they deserve a raise!
Recommended and if we move again, they will be the first company to call.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Dream team

The team turned up and made light work of our move polite and respectful throughout I wise very please with how efficient they were and nothing was too much great service from enquiry to move strongly recommend them

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and professional from start to finish

The whole process went smoothly and every interaction was pleasant. From the detailed quote, to the moving day. The movers were on time, lovely people who went above and beyond to get all of our times from one place to another safely. They were patient and professional.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Just awesome…

Ricky and his removal guy did an amazing job from initial contact right through to the moving day. They handled our stuff with ease and ensured protection of my property throughout the process.
They couldn't have done anything any better and delivered the service they said they would and all at an amazing price.
Hopefully I never have to use them again as I hate moving house. But if I do move again I will definitely be coming back to West Country Movers and I highly recommend them to anyone.
They just took a huge amount of stress away from me and just got on and got the job done.
Well done guys!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Absolutely recommended.Communication and the whole process from start to finish was fantastic.The removal guys were great and nothing was too much trouble.I wouldn’t hesitate to use them again.Thank you for making our move so smooth

7 February 2025
Unprompted review
Rated 1 out of 5 stars

From Devon to Oxfordshire…

We were so impressed with the whole moving experience from West Country Movers. The administrative staff were extremely helpful and gave us much useful advice. The packers and movers were outstanding - quick, efficient, courteous and highly professional. Not a single item was damaged which was much appreciated. We would not hesitate in recommending West Country Movers. Thank you.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Abysmal service

Would not recommend.
Communication terrible unless it’s referring to money.
Agreed to full packing, asked for boxes so that we could start packing some things early. These were eventually dropped off after chasing and chasing. The boxes were flat packed but they didn’t leave any tape! Asked them to drop some in and they said they would, chased many times and then told after another week that they can’t!
I have no issue with the guys that packed and moved us apart from a couple of breakages which they were completely honest about. Unfortunately, the same honesty doesn’t apply to the manager.
They contacted him immediately whilst moving us to explain about a broken picture glass. They assured me the manager would contact me the next day to sort it out. I was happy with this and paid the bill in full when the move was completed.
Over a month later, I have still heard nothing. I emailed the manager to which he claims he knew nothing about this and I would need to send a photo of the damaged item. I explained that the item had been thrown away as I was not asked to keep it by the removal staff as they had obviously seen it and reported it. I requested a payment of £25 to cover the cost of replacing the breakage and have not had the courtesy of a reply (no surprise, their communication has been appalling throughout).
Considering the amount we paid to them, I don’t consider £25 much to ask to put things right, hence this review.
When you are in a service industry you are judged by how you rectify things. It’s all very easy when nothing goes wrong but when it does, that’s when customer service is measured.
I had my doubts before the move due to the poor communication and broken promises.
Any company that would rather have bad reviews and not care about a customer or their possessions for the sake of £25 speaks volumes.
Moving house is a stressful enough time without having it made worse by companies like this.
There are plenty of other companies out there to use before this one, they don’t deserve your business.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

A very positive experience.

All staff were polite and helpful.
Young lady who came to give quote asked really useful questions.
The packing and move were done very efficiently but with care.
The empty boxes have also been collected, which is a big plus point.
Would certainly recommend West Country Movers.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

I cannot say enough about West Country…

I cannot say enough about West Country removers. Absolutely brilliant. They picked up my ask at extremely short notice, Ricky and Jordan were professional from the word go. Turned up exactly as they said, set to work beautifully were respectful and considered and between the two of them handled heavy chunky bits of furniture with ease and clearly immense experience. They just ticked all the elements of professionalism, ability and excellence. First class.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service all round, from the quoting process, communication and the actual removal day.

The removal guys were very efficient and nothing was a problem for them.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant team at West Country…

A brilliant team at West Country Movers.

Our family have used Ricky, Sophie and team on two occasions over the past three years. There team of three lads were extremely helpful and supportive throughout the move.

We would highly recommend them to any other families looking for a family orientated to help them with a very stressful process that becomes less stressful when helped by a good company like these guys.

We would use them again if the need comes up in the future.

Thank you to the entire team at West Country Movers.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Reduced the stress and worry of moving

The three of us were extremely impressed by the team on Tuesday. They were on time, professional and a credit to your company. We were amazed by the speed at which they worked, all whilst maintaining a sense of humour and a calm manner. As at result of which reduced the stress and worry involved in the move. Many thanks to you all and we'll definitely recommend you to anyone looking to move.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with the team

Thank you so much to the team at West Country Movers. We’d have never done it on our own, I didn’t realise how much stuff we had! The team delivered packing materials when they said and turned up on the morning of the removal promptly. They worked so hard, despite the awful weather! Couldn’t fault them. Thanks all!

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable service

If I could give more than 5 stars for this company I would!! We asked them to do our removals but the time between exchange and completion on the properties was 5 weeks. During that time my husband entered a hospice on end of life care and I stayed with him. Our adult children took on the removal. This company were fantastic. Nothing was too much trouble. They were friendly efficient and just quite frankly awesome in very difficult circumstances. If you are reading these reviews and have not yet booked a company go with westcountrymovers. Don't even hesitate.Brilliant and thank you so much

27 November 2024
Unprompted review
Rated 5 out of 5 stars

I moved from Weston super mare to…

I moved from Weston super mare to Weymouth on the 31st October they arrived on time were so polite and friendly the move was effortless they loaded two vehicles it was organised and very professional and when they got to Weymouth they loaded it in to a storage unit no stress no hassle.l recommend this company to everyone a thoroughly professional service.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

We recently used West Country Movers for our local house move and they were really fantastic from start to finish. The team was incredibly efficient—everything was loaded and ready to go in no time. They were also very friendly and approachable, which made the whole process feel so much smoother and less stressful. Even though we experienced delays the whole team maintained their good humour and professionalism late in the day. We were impressed by how quick they were without ever compromising on care; every item, from big furniture pieces to fragile items, was handled with the utmost attention. I highly recommend West Country Movers to anyone looking for a seamless and friendly moving experience.

15 October 2024
Unprompted review

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