West Country Movers Reviews 

281
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly efficient, often going above and beyond expectations to make the moving process smooth. Many people highlight the excellent service, noting that everything was handled with care, from packing and reassembly to timely delivery, significantly reducing the stress of moving. However, some people were dissatisfied with product handling, reporting instances where furniture sustained major damage and household items were broken or missing upon unpacking.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers reporting excellent experiences and... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that the service arrived on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole team were excellent from start to finish. The booking process was straightforward, and West Country were very accommodating of changing completion dates. On the day of packing, the team were... See more

Rated 5 out of 5 stars

Jordan and J-J were perhaps the best removal men we've ever used. Punctual, hard working, efficient, skillful, willing and friendly. Nothing was too much trouble. We were particularly impressed by ho... See more

Rated 5 out of 5 stars

What a great moving experience! WCM were helpful and super efficient from start to finish. The team, on the day, Jordan, Jake and Chris were great and made the whole thing straightforward, taking dow... See more

Company replied

Rated 5 out of 5 stars

We recently used WCM for our move within Somerset, it included approximately 8 weeks storage. We chose WCM following visits from three companies; Sophie and Ricky came across as professional and compe... See more


Company details

  1. Removals company
  2. Removals Service
  3. Piano moving service
  4. Storage facility

Information provided by various external sources

West Country Movers aim to deliver a first class removal and delivery service to customers in the South West and further afield. We offer a range of services, including all removals, deliveries and light haulage in Bridgwater, Somerset.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

281 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(281)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!

Such an honest and great bunch of people. So easy to get along with and a pleasure to be around. Nothing is too much trouble and boy do they work hard. An absolutely excellent service from wrapping and packing to shifting, loading and unloading. West Country made what could have been a very stressful time, into an enjoyable time.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

The man & woman were very obliging &…

The man & woman were very obliging & friendly. Nothing was too much trouble. There was a serious accident on the M5 so the traffic was horrendous especially as it was a Friday. But they coped marvellously . I would definitely recommend this company.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

The guys from West Country Movers where excellent. Came the day before to pack up. Worked tirelessly on moving day. Friendly, helpful and hardworking. Everything you could ask for in a removals firm. Highly recommended.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

We used West Country Movers for packing…

We used West Country Movers for packing and removal from Bridgwater to Chard.
Everyone we dealt with from office,packing and the removal guys we're absolutely brilliant. Nothing to much trouble. I would absolutely recommend them to everyone.

16 April 2024
Unprompted review
West Country Movers logo

Reply from West Country Movers

Good evening mark,
Thank you for your time leaving us a review. We will pass your thanks on to all the staff. we are glad you were happy with the service provided. We wish you all the best in your new home. Please don’t hesitate to contact us if you need help in the future.

Kind regards
West Country Movers

Rated 1 out of 5 stars

Items not packed safely

Items not packed safely. On moving our property to another storage unit I found our antique furniture was scratched and mouldy as if there had been water ingress. Completely devastated as family heirlooms ruined.

12 February 2024
Unprompted review
West Country Movers logo

Reply from West Country Movers

Afternoon Christine,
Thank you for taking the time to leave a review, a honest review would have been appreciated or even a phone call so the matter could have been investigated.

I carried out the original survey for your removals and provided you with a written quotation for packing and removals, you accepted the quotation and then we kindly agreed to pack on a Sunday, you did call and say some things were not packed and I apologised for this a refunded £100 of the moving cost to which you were very happy with.

We then moved you into our storage unit which is a brand new storage warehouse.

Upon my survey/quotation I carried out the house you were moving from was very cluttered and damp and was in an unclean matter, I can assure you no water was leaked in our warehouse and you’re more than welcome to inspect it for yourself, even tho you have been here and watched the other storage company load your belongings, why you didn’t bring these to our attention straight away who knows? I also note you have storage with the other company already, are you sure these goods weren’t what was already stored elsewhere ?


We have had no phone call or email with any concerns relating to this or no pictures but quick to leave a 1 star review, hardly fair considering the above mentioned.


Apologies again we didn’t meet your expectations and we wish you well.


Kind regards Ricky

Rated 5 out of 5 stars

Star Movers with Excellent Customer Care

Mike and Ricky in the office were so obliging with our quote. I asked if two smaller moves would be possible to quote for, as well as one move from Tiverton to Barnstaple (3 bed to 3 bed. They were very happy to help. Both quotes were fairly priced. We decided on two smaller moves and we're booked in on a day that suited us for the first move.
Ross and Delvin helped us with the actual move and they were absolutely superb! Nothing was too much trouble and they were a very entertaining double act! They were also amazingly quick, despite Ross having a bad knee. Most big furniture pieces were taken in 1 go (i.e. drawers kept in sideboards/bedside tables) - very handy at the end house. However they also happily dis-assembled our massive bedframe and sofa AND reassembled the sofa once delivered.
Thoroughly appreciate West Country Movers' excellent customer care and personalised service: Highly recommended.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent friendly reliable company

West Country movers saved the day for us. The removals company we had booked just didn’t turn up on the day. We contacted West Country at 12 noon on the day we were moving and they kindly fitted us in at 2.30. The two young men who arrived couldn’t have been more helpful, efficient and friendly and completed our move out and into our new property in record time. A big thank you to West Country team, would definitely recommend them.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

West Country Movers moved us from Cambridgeshire to the West Country at short notice.
The team were courteous, cheerful, helpful and very efficient. They were careful with everything so nothing was broken or damaged. Good value too.
We couldn’t have asked for a better service.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

We recommend this professional company.

We had a great experience with West Country Movers. The team of 4 started early and packed the whole house into 4 vans in the middle of Storm Ciaran. They were soaking wet but in good cheer and got the job done very professionally. Beds and furniture were dismantled promptly. Everything arrived safely and reassembled efficiently. Cardboard boxes and paper were available before the move. I would thoroughly recommend this cheerful band of hard workers.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding effort and a low stress move.

Outstanding effort by Mike and his team to get the Job done in full and on time. Everything was low stress and common sense from the beginning. When some firms wanted a box by box inventory even to quote, Ricky jumped on a WhatsApp video call to see what needed doing and gave me a written quote 20 mins later. The movers worked hard and diligently and got the job done. Exceptionally professional and personal service at a fantastic price.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Super-smooth move from Somerset to Cornwall

The West Country Movers team gave us an incredibly smooth move down to Cornwall in August. This was a big move - not just the normal domestic stuff, but a garage full (including motorbikes and bike-lift) and studio full of paintings and art equipment. We have at last unpacked all of the boxes now - and have not had one single breakage.
The packing and moving teams could not possibly have worked harder, cared for our property and never lost their sense of humour. We felt so sorry for them when they left here - facing a long journey back home on the A30 and M5 on a Friday evening.

We would recommend West Country Movers to anyone looking for a conscientious and professional move at a fair price. They were all absolutely brilliant.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company. Moved my house at short notice. Slick, professional, reliable. Their staff arrived prompt, were organised, well mannered, made the move easy and were uber helpful. Kind considerate and helpful. In addition Dave and Daryl went above and beyond. Would highly recommend this company

30 September 2023
Unprompted review
Rated 1 out of 5 stars

Generally good service.

Generally good service.
However, the agreed additional work quoted for (moving a Hot Tub) was not completed, and rather than discuss the issue ‘R’s first response was to claim that they had been misinformed (which was completely untrue, and would have not benefited me to do so!) and issue an wholly inappropriate and asinine insult. This soured the whole experience and this member of the team should not be having contact with customers.
The agreed partial refund was not paid.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Great Team

Great team turned up on time. Friendly and courteous, organised and efficient.
Ricky always answers his phone and advises and reassures.
Would highly recommend these guys.
The price was great too!
Thanks to you all.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service! Very quick to respond, had great last minute availability, friendly advice both in person and via email. The two guys were great on completion day, it made my experience totally stress free.

I definitely would use West Country Movers in the future and I highly recommend them.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic movers with a cool

Fantastic movers with a cool, calm, Can Do attitude. Our move wasn't easy on the day and if it wasn't for the hard work of Dave and Ricky, we couldn't have done it. If you are thinking about their packing service also, stop thinking, just go for it. Worth every penny - Thanks Dave!

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Thanks to Ricky and the wonderful team

Thanks to Ricky and the wonderful team. Our 87 year old father's move was so much easier and less stressful than it could have been. These guys were so helpful, friendly and just lovely to be around. They were flexible, resonded to our mind-changing requests and got everything done so much more quickly than we thought. They were incredibly strong and polite and just went above and beyone to help. Can't recommend them highly enough. Incredible value for money and worth every penny. Thank you.

29 June 2023
Unprompted review

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