West End Dental Reviews 

2,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding staff members who are exceptionally professional, friendly, and deeply committed to making every single patient feel completely welcome, valued, and relaxed from the very moment they walk through the door. Consumers consistently mention that all dental treatments and medical procedures are thoroughly and clearly explained beforehand, which successfully reduces natural anxiety and helps nervous individuals feel entirely comfortable throughout. People also truly appreciate the remarkable personal attention, modern surgery facilities, gentle clinical techniques, painless extractions, and thoughtful follow-up phone calls received after successfully completing their appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally welcoming and... See more

Service

Reviewers highlight positive aspects of service, describing swift appointments and high-quality care that... See more

User experience

Consumers find user experience to be very positive, highlighting kind, informative procedures and gentle... See more

Customer service

Clients share positive opinions on customer service, highlighting that staff are friendly, helpful, and... See more

Quality

Customers report positive experiences with quality, expressing deep appreciation for the exceptional level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming to the end of my treatment now. Implants in upper and lower jaw. All treatments explained throughout. Price set out at the beginning which covered any unforeseen treatment. Stepan has been bril... See more

Rated 5 out of 5 stars

I’ve had my first assessment and am very impressed with the quality of service. The clinic is modern and has all the latest technology. The staff are professional and highly knowledgeable. Dr Matharu... See more

Rated 5 out of 5 stars

You needn't be nervous when attending an appt at West End Dental. I was so scared & had neglected my dental care out of fear, but I am so glad I gave West End a try. Dr Ghataure is absolutely lovely,... See more

Rated 5 out of 5 stars

I met Dr Ghataure firstly when enquiring about implants. Felt at ease as he was so helpful and friendly so continued treatment. First at Colwyn Bay for Dr Kocis for initial treatment and after at Ll... See more


Company details

  1. #2 of 13 best companies in Dental clinic
  2. #2 of 10 best companies in Cosmetic Dentist
  3. #1 of 4 best companies in Dental Hygienist
  4. #1 of 7 best companies in Dental Implants Periodontist
  5. #2 of 16 best companies in Dentist
  6. #1 of 3 best companies in Emergency dental service

Written by the company

North Wales premier independent general and cosmetic dental care provider. Providing dentist and hygienist services in Conwy, Anglesey and Gwynedd. Dedicated dental implant clinic. 'No Pain' Airflow services. Sedation available.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,110)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good day at the dentist..

From reception..a friendly greeting and time spent is so welcome..I was anxious but the 2 young ladies..nurse and hygienist put me at my ease..I would recommend West End dental practice..indeed I already have..

6 July 2026
Rated 5 out of 5 stars

The best dental practice

Wild horses couldn't drag me to a dentist but I bit the bullet and following reading reviews I attended the practice for a consultation with Dr Mark and Dr Sandra. From the moment I shaked with nerves walking through the door I was treated with compassion and respect. My treatment plan was presented clearly with various options and it commenced with a long overdue extraction. It was painless. Follow up calls to check up on me were a welcome after care support I wasn't expecting but demonstrated the excellent support the team provide. Subsequent check up post treatment with the AMAZING Dr Sandra again was painless and I am so incredibly grateful not only for your professional dentistry skills but for your continuity in pastoral care for this very nervous patient. I look forward to future visits to complete my treatment plan in your very capable hands.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the initial…

Excellent service from the initial appointment arrangements by Sarah from the Prestatyn surgery who was fantastic to the extraction by Dr Kosys and his assistant who were thoroughly professional throughout

2 July 2026
Rated 5 out of 5 stars

The Hygenist

The Hygenist, Carolyne is the best hygenist i have ever encountered, she has always encouraged me when i had problems with my gums and gives praise when i have managed to keep most of the plack on my teeth minimal.

2 July 2026
Rated 5 out of 5 stars

Yesterday

Yesterday, I had an appointment with Sam. She is the first dentist that has ever made me feel so comfortable. She explains things what are going to happen also what comes next, make such a difference, also never hurts me. She is brilliant, thank you.

1 July 2026
Rated 5 out of 5 stars

Dental healthcare

My dental health has improved so much thanks to the care I have received especially from Carolyne to senior hygienist at the practice.
Thanks to all the staff who are so helpful and professional

1 July 2026
Rated 5 out of 5 stars

Happy patient

arriving at the practice i was welcomed by a polite friendly receptionist. On meeting the dentist i felt at ease and looked after... receiving advice and options for my treatment. Being nervous before my appointment, i left feeling reassured and relieved, i would definitely recommend this practice

24 June 2026
Rated 5 out of 5 stars

Clean,modern surgery and tree planting

I have quarterly hygiene appointments with Beau at West End dental in Prestatyn, who is very thorough and gentle in her work, with a lovely friendly manner. The surgery is clean and modern with free roadside parking outside. . I also appreciate the tree planting offset each hygiene sessions the update that follows, …..Your tree is number 17408 in our forest. Our patients have helped us offset 866.71 tons of CO2 emissions.

23 June 2026

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