West End Dental Reviews 

2,110
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the outstanding staff members who are exceptionally professional, friendly, and deeply committed to making every single patient feel completely welcome, valued, and relaxed from the very moment they walk through the door. Consumers consistently mention that all dental treatments and medical procedures are thoroughly and clearly explained beforehand, which successfully reduces natural anxiety and helps nervous individuals feel entirely comfortable throughout. People also truly appreciate the remarkable personal attention, modern surgery facilities, gentle clinical techniques, painless extractions, and thoughtful follow-up phone calls received after successfully completing their appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally welcoming and... See more

Service

Reviewers highlight positive aspects of service, describing swift appointments and high-quality care that... See more

User experience

Consumers find user experience to be very positive, highlighting kind, informative procedures and gentle... See more

Customer service

Clients share positive opinions on customer service, highlighting that staff are friendly, helpful, and... See more

Quality

Customers report positive experiences with quality, expressing deep appreciation for the exceptional level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Coming to the end of my treatment now. Implants in upper and lower jaw. All treatments explained throughout. Price set out at the beginning which covered any unforeseen treatment. Stepan has been bril... See more

Rated 5 out of 5 stars

I’ve had my first assessment and am very impressed with the quality of service. The clinic is modern and has all the latest technology. The staff are professional and highly knowledgeable. Dr Matharu... See more

Rated 5 out of 5 stars

You needn't be nervous when attending an appt at West End Dental. I was so scared & had neglected my dental care out of fear, but I am so glad I gave West End a try. Dr Ghataure is absolutely lovely,... See more

Rated 5 out of 5 stars

I met Dr Ghataure firstly when enquiring about implants. Felt at ease as he was so helpful and friendly so continued treatment. First at Colwyn Bay for Dr Kocis for initial treatment and after at Ll... See more


Company details

  1. #2 of 13 best companies in Dental clinic
  2. #2 of 10 best companies in Cosmetic Dentist
  3. #1 of 4 best companies in Dental Hygienist
  4. #1 of 7 best companies in Dental Implants Periodontist
  5. #2 of 16 best companies in Dentist
  6. #1 of 3 best companies in Emergency dental service

Written by the company

North Wales premier independent general and cosmetic dental care provider. Providing dentist and hygienist services in Conwy, Anglesey and Gwynedd. Dedicated dental implant clinic. 'No Pain' Airflow services. Sedation available.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(2,110)

448 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, helpful and caring staff. A painless injection for an extended clean up made it a comfortable experience.

10 March 2026
Rated 5 out of 5 stars

So lucky to have the lovely caring Dr…

So lucky to have the lovely caring Dr Bagdasarian as my dentist. He is always friendly, thoughtful and very reassuring. His dental skills and knowledge are excellent and he always puts your well-being first. The dental nurses and receptionists are also welcoming and helpful. Thank you all

5 March 2026
Rated 1 out of 5 stars

I booked an appointment earlier today…

I booked an appointment earlier today for 08:15 am, but I arrived at 07:57 am and the building was still closed. No one was there, and I looked at their operating hours, which surprisingly opened at 09:00 am. It seems there was a scheduling conflict.

Despite the rain, I managed to get back at 08:15 am and tried for the second time. A lovely lady welcomed me, checked my appointment and let me sit in the living room to wait. I asked about the scheduling conflict, and she explained that it sometimes happens if there’s an early surgery procedure.

I figured I wasn’t for surgery, so this was my first initial assessment. I waited for another few minutes until it was almost half an hour to 9 am—that was dreadful, killing my time. So, I decided to leave. When I was in the front door, some staff arrived. I informed them about the situation, but she felt sorry and I said goodbye, not looking forward to any future appointments with this dental. It was not amazing experienced with this west end dental - indeed they are truly wasted my time; they treat people annoyingly with disrespect and poor time management.

2 March 2026
Unprompted review

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