WestendDJ Ltd Reviews 

2,054
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. #7 of 12 best companies in DJ Supply Shop
  2. #63 of 189 best companies in Electronics store
  3. #25 of 38 best companies in Hi-fi shop
  4. #30 of 62 best companies in Music shop
  5. #26 of 44 best companies in Musical instrument shop

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,054)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first stop for music gear

My first stop for music gear. Always best prices and delivered quicker than amazon Prime. I have no worries when ordering from WestendDJ. Thank you.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mark.

Best regards

Gavin

Rated 5 out of 5 stars

Great Company

Great company that care’s and took the time to call me to resolve a delivery issue

13 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Andy,

I'm sorry to hear that your recent transaction has left you feeling like this. Everything that I can see from this end suggests that the issue stems from a DPD delivery issue. I've left you a message on the number provided and hope you can call me back to help me with my investigation.

Best regards

Gavin

Rated 5 out of 5 stars

Spoke to Toby in the store to answer a…

Spoke to Toby in the store to answer a question on pricing. Retail price of mixer bundle was amongst the best. Delivered the next day for a small extra amount. A job well done from WestendDJ.

10 April 2026
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Reply from WestendDJ Ltd

Thanks for your review Giles.

Best regards

Gavin

Rated 5 out of 5 stars

Very Professional!

Very Professional!! I brought the wrong size Controller bag!! They swapped it for next size up? Without any fuss!!

10 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Aitch.

Best regards

Gavin

Rated 5 out of 5 stars

Very prompt service no fuss

Very prompt service no fuss , item arrived earlier than expected great value price

26 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent customer service

Bought 3 x PAR lights. One was unfortunately faulty but I received excellent customer service, easy return procedure and quick replacement. Many thanks

23 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Ellie,

Sorry to hear you had an issue with one of your products, I'm glad we were able to replace it for you. Thanks for taking the time to leave us a review.

Best regards

Gavin

Rated 5 out of 5 stars

Westend DJ are my #1!!!

West end DJ have an outstanding selection of products and their 0% finance was a standout offering in the market and definitely sweetened the deal. Thoroughly recommend to any DJs, whether budding amateurs or serious pros, super happy with my AlphaTheta XDJ-AZ!!

3 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Decks and mixer

Great service thanks

16 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Rob.

Best regards

Gavin

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery of exclusive flx-10 w. Pin for delivery, due to expense, gives confidence that your gear only comes to you. Will definitely use again.

11 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ash.

Best regards

Gavin

Rated 5 out of 5 stars

5 stars

Wouldn’t buy my music equipment from anywhere else now. This is my second purchase and even if their price is slightly higher than a competitor, I will go with WestendDJ - so make of that what you will.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your continued custom and review.

Best regards

Gavin

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