WestendDJ Ltd Reviews 

2,053
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. #7 of 12 best companies in DJ Supply Shop
  2. #63 of 189 best companies in Electronics store
  3. #25 of 38 best companies in Hi-fi shop
  4. #30 of 61 best companies in Music shop
  5. #26 of 43 best companies in Musical instrument shop

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,053)

305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in-store and got some solid…

Went in-store and got some solid advice, experimenting and getting hands on with different kit. Bought online and it arrived the next day.

Would totally recommend.

27 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review James.

Best regards

Gavin

Rated 5 out of 5 stars

Great service 👍🏻

Speedy delivery, easy to use website. Items showing "in stock" were in stock unlike numerous other sites tried. Simple comms and arrived as expected. Thanking you.

6 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your feedback Stu.

Best regards

Gavin

Rated 5 out of 5 stars

Just received my Pioneer XDX-RX3

Just received my Pioneer XDX-RX3 as an upgrade to my current system.
Absolutely delighted with the decks. Delivery was exceptional. First time using this company and certainly won’t be the last.
Thank you.

6 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mark, I hope you enjoy the RX3!

Best regards

Gavin

Rated 5 out of 5 stars

Quick friendly service

Quick friendly service. Items arrived promptly. Recommended

29 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review James.

Best regards

Gavin

Rated 5 out of 5 stars

Recently bought new headphones for…

Recently bought new headphones for DJing and music production off of WestendDJ. Product is amazing, top shelf quality at a good price and well delivered in good packaging and on time.

Will be buying more gear from the guys in future :)

27 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your custom and taking the time to leave this review John.

Best regards

Gavin

Rated 5 out of 5 stars

We bought the pioneer DJ RX3 and came…

We bought the pioneer DJ RX3 and came in to the shop regarding wires and use an Kai was incredibly helpful. I would highly recommend Westend DJ for anyone looking to buy kit as they are so friendly and helpful….. I had phoned a few days previously and Kai remembered the details. Great customer service. Thank you

22 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review - I'll pass your kind words onto Kai.

Best regards

Gavin

Rated 5 out of 5 stars

The information was first class and the…

The information was first class and the staff was very helpful with helping me to make a decision about the specific equipment I needed, the shop attendant David helped me so much he was so thorough in his assessment and I made up my mind to buy the equipment after listening to, the staff is first rate I always go there and definitely would recommend anyone who need dj stuff to buy it there also it was delivered when they say it would be I’m impressed thanks west end dj

21 April 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Ian, I'll pass your kind words on to David.

Best regards

Gavin

Rated 5 out of 5 stars

Brilliant company

Great website, easy to make order & fast delivery. Speakers are brilliant & sound perfect

20 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Peter.

Best regards

Gavin

Rated 5 out of 5 stars

My first stop for music gear

My first stop for music gear. Always best prices and delivered quicker than amazon Prime. I have no worries when ordering from WestendDJ. Thank you.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mark.

Best regards

Gavin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look