My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
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Review summary
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My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
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Mark from customer services was amazing. He was very polite and helped me sort out a problem in no time at all and really put my mind at rest. Wonderful company to buy from too, fabulous quality, regu... See more
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Call handler dealt with my enquiry friendly and efficiently. Listened to myself and gave me recommendations, to take , I am returning items, folder and 2 50ps coins as on a tight budget as I am... See more
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Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Westminster Collection
Thank you for your kind feedback.
We’re really pleased to hear that you found our team helpful and that everything was clearly explained to you. Providing friendly and knowledgeable support is very important to us, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
No happy with this company.
No happy with this company.
I've bought one coin in promotion from them ' Concord ' £3.45 and after that they try charge me for new purchase which one I didn't order from them.
Problem with comunicarion ...
Customer service email doesn't work.
NO postage address on the website.
Payment on the website only with option - save a card.
For me this company is scam...
10 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand your frustration.
We want to reassure you that it is never our intention to process orders or payments without a customer’s knowledge. When items are part of a collection, this is explained on the product page, during checkout, and in the order confirmation. However, we’re sorry to hear this was not clear in your case.
We’re also concerned by your comments regarding communication and contact details. Our customer service team is available to assist with any queries, including cancelling subscriptions, checking orders, and arranging returns. If you’ve had difficulty getting in touch, we sincerely apologise for this and would like to resolve that for you.
All items are covered by our 30-day free returns policy, and we would be happy to guide you through this process if you’ve received anything you did not wish to keep.
Please do get in touch with us directly so we can investigate your account and put things right as quickly as possible.
Your feedback is important to us, and we’re sorry that your experience has led you to feel this way.
I’ve had the same experience as others…
I’ve had the same experience as others being signed up to a subscription without my knowledge. I can see Westminster Collection responding saying they wouldn’t do this and that it’s clearly explained on the website, but that’s simply not true.
At the end of my transaction, I was given the option to sign up to something and I specifically chose “no”. Despite that, two months later I’ve been billed £32, and I haven’t even received the 50p item I paid around £4 for.
Westminster Collection it feels intentional, and it’s wrong.
I collect coins too and it’s a shame because it’s not worth the hassle in the future
10 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we understand how frustrating and disappointing this must feel.
We want to reassure you that it is never our intention to sign customers up without their knowledge. Details of any subscription linked to an item are shown on the product page, during checkout, and in the order confirmation. However, we’re sorry to hear that this was not clear in your case, and we appreciate you raising this.
We’re also concerned to hear that you haven’t received the item you originally ordered. This is certainly not the level of service we aim to provide.
We would really like the opportunity to investigate this fully for you and put things right as quickly as possible. Please contact our customer service team directly so we can look into your account and resolve this for you.
Your feedback is very important to us, and we’re sorry that this experience has affected your trust in us as a fellow collector.
Ive been with westminster coins for…
Ive been with westminster coins for years great staff great service and i have never ever returned anything. Very pleasant and helpful staff makes you feel they care
10 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your wonderful feedback.
We’re delighted to hear that you’ve been with us for many years and that you’ve consistently received great service. It really means a lot to know that our team has made you feel valued and supported – that’s exactly what we strive for.
Your kind words about our staff being pleasant and helpful will be shared with the team, as they’ll truly appreciate it.
Thank you again for your continued support – we look forward to serving you for many more years to come!
I had a problem with my coin deliveries…
I had a problem with my coin deliveries as when they arrived the envelopes were open but luckily the coins were still in them. I didn’t know whether there was a problem with the envelopes not being stuck down on dispatch.
8 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for bringing this to our attention.
We’re sorry to hear that your deliveries arrived with the envelopes open – we completely understand why this would cause concern. All of our items are carefully prepared and securely packaged before dispatch, so this is certainly not the standard we aim to provide.
It’s reassuring to hear that your coins were still safely inside, but we are looking into this further to prevent this from happening again.
Your feedback is really important to us, and we appreciate you letting us know.
Very good service put me right about…
Very good service put me right about returns thx
9 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback!
We’re really pleased to hear that you had a positive experience with our service and that our team was able to help you with your return. It’s great to know you felt supported throughout the process.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
Thanks again for your support!
Could not ask for better service
Could not ask for better service - very helpful
8 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your kind words! We’re delighted to hear you found the service so helpful.
Providing the best possible support is always our goal, so it’s great to know we met your expectations. We really appreciate you taking the time to share your feedback 😊 Sally
My questions about collections were…
My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then would not need a phonecall and waste 30minutes of my time
7 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback—we’re really glad our team was able to answer your questions and support you.
We’re sorry to hear about the wait time and appreciate how frustrating that must have been. We do have a comprehensive FAQ section and an AI assistant available on our website to help with any questions, which can often provide quick answers without needing to call.
That said, your feedback is really valuable, and we’ll continue to review how we make this information as clear and accessible as possible. Thank you again for taking the time to share this with us. Sally
Exemplary Service - Thank-you !
The Customer Service Representative was exceptional !
He helped me work out what was going on with my Account and Orders and brought about much more clarity.
Kind and Patient and very understanding and under the circumstances of things that are out of our hands externally, he placed me at ease and reassured me the resolves, of which are in motion as I relay this message.
Exemplary Service - Thank-you !
Westminster Collections Customer Service Representative Sally, asked for the Customer Services Representative that assisted me, his name is;
Mark Reynolds
Thank-you !
7 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your wonderful feedback! We’re delighted to hear that our team member was able to provide such clear, patient, and supportive assistance.
It’s great to know they helped bring clarity to your account and put you at ease while resolving things—this is exactly the level of care we strive to provide. We’ll be sure to pass your kind words on to them.
If you happen to remember the name of the person you spoke with, we’d love for you to share it so we can make sure your kind words reach them directly.
Thanks again for taking the time to share your experience—it really means a lot to us 😊 Sally
Subscription Trap with crocodile smile
Subscription Trap with crocodile smile.
Avoid!!!
8 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Sorry to hear that you feel this way and appreciate you taking the time to share your feedback.
We always aim to be clear and transparent about any subscriptions, with details confirmed during checkout and in the order confirmation email. That said, we understand your concerns and how this may have come across.
If you’d like us to review your account and make sure everything is resolved to your satisfaction, please get in touch with our customer service team—we’re here to help.
50p collection coin
I received a 50p collection coin that I didn't request, and it was received damaged in transit. I requested a refund and was told that I would get it as soon as I returned the coin. Also asked to have any auto-charges cancelled. The caller was helpful and informed me that this was done, and no further coins would be sent.
8 April 2026
Unprompted review
Reply from The Westminster Collection
Hi, Thank you for your feedback, and we’re sorry to hear the coin arrived damaged—that’s certainly not the experience we want for our customers.
We’re really pleased to hear that our team member was able to assist you and arrange the cancellation and refund process for you. Once the item is returned, the refund will be processed as advised.
If you need any further help in the meantime, please don’t hesitate to get back in touch—we’re always here to support you. Sally
I was nice to talk to a human straight…
It was nice to talk to a human straight away and not an automated service
8 April 2026
Unprompted review
Reply from The Westminster Collection
Hi, Thank you so much for your kind feedback! We’re really pleased to hear you appreciated speaking with a member of our team straight away. Providing a personal and supportive service is really important to us, so it’s great to know this made a positive difference to your experience 😊 Sally
Not only is this a sneaky subscription…
Not only is this a sneaky subscription service the initial hook of something for 2.99 (delivery only) ended up costing 28 quid.
1 March 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re sorry to hear how this has come across and appreciate you sharing your feedback. We understand how frustrating this must feel.
Our intention is always to be clear and transparent. The £2.99 charge covers delivery of the initial item, and any subscription, including pricing, is confirmed during the checkout process and in the order confirmation email.
If you’d like us to look into your account or discuss the charges with you, please get in touch with our customer service team—we’re here to help and will do our best to resolve this for you. Sally
I placed an order for a spitfire pin…
I placed an order for a spitfire pin badge on the 13th March. They took payment which was just delivery a few days later and said that I would receive the order between 5-7 working days. I checked the website and it said if the order hasn’t arrived after the 7 working days then there’s been a delay and the order could arrive between 10-15 working days. Yesterday, April 6th, my order still hasn’t arrived. I checked my orders and it wasn’t there. I had to go through so many different settings to find it and I had a charge for today, a day into the future for a subscription I never signed up for. I removed my card IMMEDIATELY from their website and moved my money into a different account. I cancelled the subscription, contacted customer service on both issues and received some vapid response. Today, they charged me. Do NOT buy from them. It’s definitely a scam. Contacting the fraud department of my bank. Terrible people.
7 April 2026
Unprompted review
Reply from The Westminster Collection
Hi, We’re really sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, particularly when it comes to delivery times and account clarity.
We only charge a card upon despatch of goods and most deliveries arrive within 3–5 working days, although in some cases they can take a little longer. We appreciate that the delays you’ve described are not acceptable and should have been communicated more clearly.
In relation to the subscription, this is confirmed during the checkout process and detailed in the order confirmation email, however we understand your concerns and how this has come across.
We’re especially concerned to hear about the charge after you cancelled, and we’d like to look into this. Please reach out to us directly with your details so we can investigate fully, resolve this for you, and ensure any necessary refunds are processed. Sally
Biggest bunch of con artists going
Biggest bunch of con artists going. They claim in their Facebook advert that they offer a free commemorative coin (glossing over the fact it's £2.99 delivery charge). They then sign up people up to a £19.99 a month subscription service. Nowhere in your ad does it clearly state your a subscription service.
7 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re sorry to hear about your experience. We always aim to be clear and transparent in our advertising, including any charges and subscription details, so it’s concerning to hear this wasn’t your experience.
For clarity, the subscription and associated costs are confirmed during the checkout process and also detailed in the order confirmation email.
If you’d like us to look into your account and resolve this for you, please get in touch with our customer service team—we’ll be more than happy to help. Sally
Pleased with how quickly you dealt with…
Pleased with how quickly you dealt with me.
7 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your kind words! We’re really pleased to hear you were happy with how quickly we were able to help. Providing a prompt and efficient service is something we always aim for, so it’s great to know this made a difference to your experience. Thanks again for taking the time to share your feedback 😊
Wasn't transparent to me at the time
Bought 1 coin and was charged for a subscription.
Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund.
Update; Very good response about taking feedback on board so have updated my rating.
6 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback, and we’re sorry to hear that the subscription wasn’t clear at the time of your order.
We aim to make all subscription details visible during the ordering process, so we appreciate you highlighting this and will ensure your comments are shared with the relevant team to help improve clarity for our customers.
We’re glad to hear the items have been returned, and this will be processed once received back at our returns centre.
Thank you again for taking the time to share your experience. Hopefully we can assist again in the future. Sally
Get it right.
I ordered the 50p for 50p Titanic coin which I never received as they did not have stock. I then contacted customer services and cancelled the order as well as the collection that was to follow and was credited for the 50p plus postage that I had paid for. A couple of weeks later I received the coloured 50p Titanic coins with an invoice for £31.98 and the 50p for 50p that they did not have in stock the very next day. I then phoned the customer service again and explained that these continuous invoices are stressing me out as I did not want the coins to which he acknowledged that he could see that these had been cancelled. He suggested I return them at the post office to which I objected as the should not have sent the coins anyway, so he proceeded to arrange a pick up through Royal Mail which they duly did and that my account would be credited and there should be a zero balance.Even though the coins have been collected, I continue to receive emails from them saying that my account is overdue and I need to make payment. I have written to them 3 times and attached the proof email I received from royal mail that these were picked up and yet I keep receiving overdue emails.
Can someone please rectify my account and somewhere in the chain there is a lack of communication.
I would not recommend Westminster to anybody
30 March 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re really sorry to hear about your experience and the stress this situation has caused. This is certainly not the service we aim to provide, and we completely understand your frustration given everything you’ve had to deal with.
From what you’ve described, you took the correct steps by cancelling both the initial order and the collection, and it’s concerning that items were still sent and that you continue to receive payment reminders despite the goods being collected. We also appreciate you providing proof of the Royal Mail collection — you should not be receiving further requests for payment in these circumstances.
This does sound like a breakdown in communication, and we sincerely apologise for the inconvenience this has caused you.
We would really like to get this fully resolved for you as a priority. Please contact our customer service team directly with your details, and we will ensure your account is reviewed, corrected to a zero balance, and that all further communications of this nature are stopped.
Thank you for bringing this to our attention, and again, we’re very sorry for your experience. Sally
Horrible customer service and standard
Hi. I placed an order with yourselves on the 1st of April. On the I emailed 1 hour later to have all orders linked to subscriptions cancelled. Phone first thing in the morning to make sure it was sorted. Was reassured all orders were cancelled that I wouldn't be hit with an unexpected bill next month. That I wouldn't have to wait to recieve my first order to cancel. Got emails today to say orders linked to subscriptions where dispatched and the email from yourselves tells me I do have to wait for first order and that they were already dispatched bear in mind the guy on the phone said he checked the email youd sent and reassured me that they were definately all cancelled. There's still 4 items NOT cancelled I can see through my account that are linked to subscriptions that yourselves wont even have in stock for DAYS. the day I called it was still 2-3 days for dispatch so plenty time to NOT send them. I can see plenty linked to subscriptions that have been sent to my address despite what your staff told me.
Thankfully I recorded the whole conversation. Screen recorded every correspondence and have screenshot daily the updates and what my account is saying.
You can fix this or ill be sending every last piece of it to trading standards, the fraud team with the bank and my father who is a solicitor and would be happy to help me out.
This is an utter joke and total scam
Not to mention the only reason I dint realise I was signing up to a subscription was because the writing stating theyre linked to subscriptions is in the fine print at the bottom
Already breaking trading standards with the false wording even then "cancel at any time with NO obligation" id say the inability to cancel orders. Inability to cancel subscriptions without the hassle of paying and receiving an order having to send it back etc is definately not mentioned under the subscription information in small print sure is an obligation.
If say its interesting that you have had the complete inability to cancel 4 outstanding subscriptions particularly that YOU dont even have in stock. And the cheek to say "we cant cancel these because they've been dispatched" 3 days after I was reassured they were cancelled .
5 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re really sorry to hear about your experience and can completely understand how frustrating and upsetting this situation must be, especially after you took immediate steps to cancel and were reassured that everything had been resolved.
This is not the level of service we expect to provide, and it’s concerning to hear that you’ve received conflicting information. We appreciate you bringing this to our attention, as this is clearly something we need to look into urgently.
While some orders may already be in process, we would always aim to be clear and accurate about what can and cannot be stopped, and we’re sorry that this wasn’t your experience.
Please be assured that you can return any unwanted items to us for a full refund under our 30-day free returns policy, and we will also ensure that any active subscriptions are cancelled to prevent further charges.
Given the circumstances, we would really like the opportunity to review your account in detail and put this right for you as quickly as possible. Please contact our customer service team directly, quoting your details, so we can investigate fully and work towards a resolution.
Thank you for your patience while we work to resolve this for you. Sally
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