Weston Homes Plc Reviews 

958
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often going above and beyond expectations. The service and customer support are frequently highlighted as exceptional, providing clear guidance, honest advice, and a smooth, stress-free user experience throughout the process. Many people appreciated the personalized attention and quick responses to their questions. However, some customers also noted concerns regarding the overall quality of the build, describing properties as substandard or poorly constructed. Specific issues like leaks and cracks were mentioned in several instances. A few people also expressed dissatisfaction with the aftercare service, reporting delays or unaddressed problems with their new homes.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and a... See more

Customer service

People report positive experiences with customer service, with many describing it as fantastic, excellent,... See more

User experience

Customers consistently note positive experiences with user experience, describing the entire process as... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing significant stress and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Judy, Valerie and the team at Weston Homes were amazing through the whole process, from start to finish. Their advise and understanding of our situation made the journey as pain free as possible. T... See more

Company replied


Company details

  1. #11 of 15 best companies in Property Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

958 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(958)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience buying from Weston

The process from viewing the property, purchasing it and everything inbetween was so smooth. Liliana, Rich and Harriet were all so quick to respond and happy to help me keep things moving. They put me in touch with a great solicitor who completed on the property in a matter of weeks. Can't recommend this service enough! The introduction to the property has also been really good. I was provided with a lot of local information and how to manage my new property and walked through how everything works first hand with one of the team.

15 June 2026
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Liliana, Rich and Harriet. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Liliana and richard were lovely and…

Liliana and richard were lovely and welcoming gave me all the information i needed thank you both

20 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Liliana and Richard. We will share your comments with them.

Rated 5 out of 5 stars

Liliana was very pleasant and helpful

Liliana was very pleasant and helpful. She answered all of our questions and showed us all the units that are available to view.
:)

20 June 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Premium development

Richard was very helpful and the development looks awesome

20 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Richard at Abbey Quay. We will share your comments with him.

Rated 5 out of 5 stars

Buying a parking bay

We contacted Weston Homes to buy a Parking bay in Abbey Quay. Everything were smooth and quickly and in less than a month the purchase was done.
Thanks to all the Abbey Quay team!

19 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay buying your parking bay. We will share your comments with the team.

Rated 5 out of 5 stars

Property view

Liliana and Harriet were incredibly helpful during our property viewing. They took the time to thoroughly explain the property, its features, and the surrounding area, ensuring we had all the information needed to make an informed decision. They were professional, knowledgeable, and responsive throughout, making the whole experience smooth and enjoyable. We really appreciated their support and would highly recommend them.

18 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay. We will share your comments with Liliana and Harriet.

Rated 5 out of 5 stars

First time buyer

We bought our first home with Weston home.
All the process was really smooth, everyone is friendly and patient.

5 February 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us and wish you every happiness in your new home.

Rated 5 out of 5 stars

Gold Standard Customer Service

I couldn't recommend Western Homes or the team at Tayfen Court any more, they were extremely supportive and went above and beyond what was expected of them. Extra special thanks to Judy & Valerie along with the management team and builders.

11 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy at Tayfen Court. We will share your comments with them.

Rated 5 out of 5 stars

Great and very personable

Great and very personable. They were kind and patient, answered all of our questions, and explained everything about the DMS scheme clearly.

14 June 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us.

Rated 1 out of 5 stars

Avoid!!!

Based on my experience as a leaseholder at Old School House, Dunstable, I have found the situation extremely disappointing.

Since completion, residents have experienced ongoing concerns regarding the condition of the building, with various inspections resulting in remedial works being identified.

Leaseholders are now facing considerable uncertainty regarding the potential cost of these works, which residents understand could amount to approximately £300,000–£400,000.

This situation has caused significant stress and anxiety for homeowners who purchased their properties in good faith and expected a high standard of workmanship and support.

In my opinion, prospective buyers should carry out extensive due diligence before purchasing, particularly in relation to listed buildings and any history of remedial works or ongoing disputes.

Based on my own experience, I would not recommend purchasing a property developed by Weston Homes.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Beware- attractive flats but serious concerns emerged after purchase

I purchased a leasehold flat in a Grade II listed building developed by Weston Homes. While the apartment looked impressive when I bought it, my experience as a homeowner has been extremely disappointing.

After completion, concerns arose regarding the condition of the building and works that had been carried out. Following an inspection, the Council identified a number of issues requiring remedial action, including the installation of uPVC rainwater goods, cement mortar repairs to external walls, poor repair of historic windows, vegetation growth to chimney stacks and decayed timber fascias.

The council’s correspondence stated and requested that remedial works be undertaken to bring elements of the building into compliance with the requirements associated with the listed building consent.

As a leaseholder, it is very concerning to discover that a historic Grade II listed building has been left with issues of this nature. Purchasing a home should provide peace of mind, not ongoing worry about compliance matters, building defects and the potential cost and disruption of remedial works.

To make matters worse, the freehold has since been transferred to an investment company, leaving leaseholders caught between different parties while trying to resolve ongoing building concerns. The entire situation has caused considerable stress and worry.

What makes the situation particularly frustrating is that the apartments themselves present well internally, but the external and structural issues have created significant stress for residents. Many buyers focus on the finish inside their flat, but the long-term condition of the building is equally important.

My experience has left me questioning the quality of the development and the attention given to complying with the requirements applicable to a listed building. Prospective purchasers should carry out thorough due diligence, request copies of planning permissions and listed building consents, and carefully investigate the wider condition of the building before committing to a purchase.

Based on my experience, I would not buy another property developed by Weston Homes.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

It is my first time buying a property…

It is my first time buying a property and Weston homes have made the journey so seamless with their attentiveness, efficiency and helping me complete everything in such a quick time frame. Couldnt be happier!!

29 May 2026
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Brentwood Central. We will share your comments with the team. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Smoothest property purchase ever!

Purchasing my new home at Tayfen Court has been an incredibly positive experience from start to finish, and so much of that is down to Valerie and Judy in the sales team.

From my very first enquiry, both Valerie and Judy were responsive, communicative, and genuinely a pleasure to deal with. They kept me informed at every stage of the process, answered every question thoroughly, and never made me feel like I was chasing for updates. For what can often feel like an overwhelming journey, their calm and professional manner made everything feel remarkably smooth and straightforward.

What really set them apart was how patient and reassuring they were throughout. Buying a property involves so many moving parts, and knowing I had two such helpful and dedicated people in my corner made all the difference.

Most importantly, they went above and beyond at every turn. This was not just good customer service, it was genuinely exceptional care for the people they work with. I felt like a valued individual, not just a transaction.

If you are considering Tayfen Court, do not hesitate. The homes speak for themselves, loved the layout and sizes of the rooms, the finishes are beautiful too, and the team looking after you will make the whole experience a joy.

Five stars, without question. Thank you Valerie and Judy.

1 March 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy at Tayfen Court. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service

Great service friendly and explained everything clearly

25 May 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us.

Rated 5 out of 5 stars

Liliana is an absolute star

Liliana is an absolute star! My sister and I were welcomed by her and shown around the property. She went through all the details and answered all our questions. Shes very knowledgeable and friendly.

22 May 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Valerie and Judy looked after me…

Valerie and Judy looked after me through the whole process, which was a long one due to a failed chain on the sale of my property. Despite the nearly 3 month delay to being able to complete on my beautiful new apartment Judy was there supporting me through a very stressful time. I was worried I’d lose the apartment due to the delay but Judy really went the extra mile and then some and was integral in making sure the apartment remained mine, liaising with the other estate agents and solicitors, pushing the process forward to completion. Thank you Judy

21 May 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Fabulous experience

Having recently reserved an apartment
Judy and the team at Weston homes were professional friendly and thorough
Always there to help and communication is great

19 May 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy.

Rated 5 out of 5 stars

I had a very pleasant experience with…

I had a very pleasant experience with the Sales team at Abbey Quay. They were constantly on top of things from reservation to exchange! Couldn’t have asked for better service and support.

18 May 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and we will share your comments with the team.

Rated 5 out of 5 stars

Great support throughout our purchase

We had a great experience with the Sales Team from start to finish. They explained everything clearly, provided an excellent and professional service. We really appreciated all their support and guidance along the way. Thank you!

18 May 2026
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us.

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