Weston Homes Plc Reviews 

Valerie is just brilliant.
She helped me from the beginning of buying the house to the end. Very professional and extremely knowledgeable person.
She still helping me even after the sale of the house.
Outstanding customer service
Thank you Valerie

Friendly professional dealing with us as potential buyers.
Clear presentation well conducted viewing of new back on the market apartment and clear detailed answers to questions about the apartment and benefits.

The development itself is top quality with loads of high-tech features, and Liliana at the Abbey Quay development took the time to walk us through everything the place has to offer. Out of all the viewings I’ve done, she honestly went above and beyond and was so professional.

Abbey Quay really stood out to me.

The completion process was extremely straight forward. Thank you to Judy & Valerie for their assistance and advice throughout.

First port of call ( Valerie ) very helpful, knowledgeable and accommodating, seemed to be on our side . Flat finished on time, very modern and high end. Whole process made so much easier with experienced, kind consultants.

Great and very helpful staff, zero complaints

The design of the flats is good. The team that oversees the finishes is very bad. The after-sales support is terrible. Think twice before buying a Weston Homes house.

Lisa,liliana,Harriet and Simon are brilliant and very helpful. Excellent customer service as they take time to explain everything to you. The process is smooth and they are with you every step of the way so u never feel alone.

We were excited to move in and it did not disappoint. It is great to be so close to town in a brand new modern apartment with all the mod cons. The experience was made easy by the help of the friendly sales staff who let us sit with them until the monies had exchanged hands. Thank you so much for your help Judy and Valerie. We would recommend Weston Homes to anyone looking for a new home.

Lyn Woolfe went above and beyond to assist us in getting the right information we needed. She was extremely helpful, polite, and professional throughout the entire process! Her dedication and follow-through made all the difference. We truly appreciate her outstanding support! Thank you Lyn!

Great sales team always very quick to help and reply to queries

I had a wonderful experience with the beautiful glamorous Judy who was super friendly and very welcoming,. I really loved her smiling personality.,, and showing me the gorgeous beautiful apartment with all extremely modern equipment I was very impressed .. the main thing I liked about Judy was she walked and showed me every little detail … and always offered me to ask anything.. I was very impressed with the small happy journey I went on with Judy . Superb lady who definitely had a lot of experience in sales … well done Judy I look forward to meeting you again

With grateful thanks and appreciation

Kind regards
Sue Little

I couldn’t be happier with my new home! The entire process was smooth and stress-free, and any minor snags that came up were handled with incredible care. Will Lockett and Lyn Woolfe were absolute stars—coordinating everything quickly, keeping me informed at every step, and making sure each little detail was sorted out perfectly. Their professionalism, attention to detail, and genuine friendliness made the whole experience a pleasure. I’m so grateful for their hard work and would recommend them without hesitation!

Been moved in for two weeks now, not only have teresa and Rich been so efficient with helping me getting settled in, they are always so friendly and happy to help which has made the experience so much nicer for me as a nervous first time buyer.

Id also like to give credit to Will the site manager, after having a couple of minor snagging issues, Will has been so on it with getting things sorted with clear communication throughout.

I don't even know where to begin! Rich, Teresa and even the building team currently on site at Brentwood Central have been nothing but amazing. From the moment I walked in to the showroom to being handed the keys, I have had a truly wonderful experience.

I was updated constantly about the building work, emails responded within an hour or so and it was always with a positive attitude. I cannot thank them both enough and I will always remember them being a part of my first buying experience!

My flat has been built to a brilliant standard and so far with no major issues at all. I am certain however that if and when an issue does arise, I will be in good hands with Lyn.

Update: June 2026

And I am still waiting for Weston Homes to rectify the issues I have been raising for years. The response from them on this forum was just to make a good picture of themselves in public view. I keep chasing them every month and some customer service staff keeps making false promises and yet the issues are still there. Even the head of customer services C. BORGES has had been copied in every single email where she made commitments initially but has clearly disappeared and does not responds back at all, obviously she is not interested in replying back or sorting out issues of their valued customers. Next step I am taking will be seeing a solicitor soon to take them to court for compensation. Please avoid these developers. All they want is your money and once they have it they don't want to know you or stick to the commitments they make.

Old review from August 2005:
I bought a flat from Weston Homes in Harlow (Edinburgh Gate). The initial process and interaction with the sales team was great.
Now after I moved in and started with the snagging jobs, many were completed in a timely manner and many were ignored, it's now been over three years and I still keep chasing the customer service team to get the jobs done. I was promised that even if my 2 years of warranty runs out and the jobs are on the system they will finish them but to my biggest surprise they closed all the jobs without even finishing them and never notified me until I made an official complaint and a manager came down to review and agreed to my complaint. Now still a few jobs are pending and I regretfully keep chasing the customer service team where I have to wait for over two weeks to get a reply. Please be mindful if you are a buyer do hire a snagging company and keep a record of all emails and get the jobs finished properly as some Weston home's engineers messed up a few things at my place and the customer service team has had been ignoring to fix the issues. One thing is for sure and that is i am not buying from Weston Homes in the future as I had one of the worst experiences of my life with their customer service team.

I couldn’t complement Will and the site team any higher, any slight snagging issue has been resolved within hours of asking and even re plastered my wall after having electric work completed. The sales team have also been super helpful and answer any queries quickly.

It’s the sales and customer service staff that warrant this review. Judy and Valerie in sales and Chloe in customer services have been exceptionally helpful throughout the process.
Dealing with queries and changes and now I have the flat, snagging, nothing has been too much trouble.
The issues that I have had, they have been helpful and prompt in resolving them.
A big thank you to them
Vince Heaney

I recently purchased a property developed by Weston Homes, and the entire experience has been excellent from start to finish. The quality of the build is outstanding, with great attention to detail in both design and finish. The modern fixtures, energy-efficient features, and smart use of space demonstrate the considerable thought that has gone into creating a comfortable and stylish home.

A special mention goes to Lisa, Harriet, Sandy and Simon, who were incredibly helpful throughout the whole process. From the first viewing to completion, they made everything clear and straightforward, answering questions promptly and keeping me updated at every stage. Their friendly approach and professionalism made what can often be a stressful time feel smooth and well-managed.

Weston Homes values its customers and takes pride in delivering high standards. I am very happy with my new home and would not hesitate to recommend Weston Homes to anyone looking to buy a new-build property.