West Riding Hyundai - Manchester Reviews 67

Great service, dropped car off on Saturday morning 830am, all done for 1030am, service team here are polite and helpful, and genuinely smile with sincerity! Thanks again.

I had a really positive experience thanks to Elise Rimmer. She was incredibly friendly from the start and made everything feel easy and stress-free. She took the time to explain things clearly, answered all my questions with patience, and made sure I felt confident every step of the way.

The company itself was also very helpful and well-organized. Communication was quick, and they went above and beyond to make sure everything ran smoothly. It’s clear they genuinely care about their customers and take pride in providing great service.

Overall, a great experience, I’d definitely recommend them!

What a lovely experience I had coming to this dealership I was welcomed! I was helped by Elise and she was absolutely brilliant she explained everything that I needed to know, she was patient and cheered me on every step of the way! I felt supported and heard. Would definitely recommend 👌🏽

I had the privilege of being dealt with by Elise rimmer she was first class her professionalism towards her job was second to none and also her flexibility and work ethic was top tier no job to big or to small she worked tirelessly to find me the correct car to suit my personal requirements as she has previously done with my mother and father and also a good friend of mine in which have all said she did a brilliant job. Throughout the whole process of browsing and searching for the right car she certainly made it so much smoother and easier for me particularly as a young person from talking me through everything and making the process clear. Certainly deserves nothing but praise

Thank you

Oliver who sold me the car was awesome. Very informative and helpful, and managed to turn the sale around in two days.

First time buying a car from a dealership and I can say it was a pleasant, informative and relaxed experience.
Waheed has been professional, courteous, friendly and fantastic through the whole process.
Waheed has answered all my questions, helped with concerns and gone that extra mile to help me.
I would highly recommend the service to anyone out there without hesitation - West Riding Hyundai Bury.
Waheed is an asset to the company. I can't thank him enough for his time and assistance.

Please note that this review is for the Bury branch of West Riding, Hyundai.

I have been a satisfied customer with Blackhorse for several years, using their Personal Contract Plan arrangements without issue. This was my first experience with West Riding Hyundai (Bury), and I regret to say it has left me with a deeply troubling impression of their ethics and honesty.

During the sales process, I was explicitly told that my vehicle would be supplied under a Personal Contract Plan (PCP). This was a key factor in my decision, as a PCP arrangement provides flexibility and the option to return the vehicle at the end of the contract term without further obligation. Given my positive experience with Blackhorse's PCP products, I felt confident proceeding.

Upon receiving my contract documentation (sold by BCC Cars, formerly West Riding), I discovered the vehicle was actually financed through a PCP personal loan. This fundamentally different product locks me into full payment obligations with no option to walk away. This is a material difference from what was represented to me.

When I raised this discrepancy with the sales team and requested an explanation for why the contract differed from their original representation, they refused to cooperate or provide any clarification. Despite multiple attempts to resolve this, I received no response.

This experience demonstrates a concerning pattern: misleading information during the sales process followed by a deliberate refusal to address legitimate questions. The presentation of one product whilst executing another appears designed to lock customers into unfavourable terms they did not knowingly agree to.

I would strongly caution prospective customers to verify all contract details independently and seek written confirmation before proceeding. The Bury Hyundai dealership's lack of transparency and unwillingness to engage when issues arise are serious red flags that speak to their overall business practices.

Elise and Ben were very professional, friendly and efficient. Elise worked to our very tight schedule and we had the best handover we’ve ever had - Elise showed us everything. All staff at the garage were friendly and polite. Super happy with the car. Every though we live over 2 hours away it’s where we’ll come for our next car to get such a superb service.

Elise was great had a amazing experience bought myself a cracking little car would recommend

Very pleased with the experience buying my first Hyundai Martyn and waheed showed me the car talked me through everything decided to buy and helped complete paperwork the car was ready for collection in a few days in perfect condition .🚙

From the moment I walked in the showroom I was well greeted, and Elise came to help me browse, after seeing a car I liked Elise talked me through the whole car & spec, and then sat down and went through everything with me very patiently. Elise did not rush the process and was not at all pushy. Upon collecting the car Elise sat in the car with me talking me through the whole car, and reassured me any issues to contact her immediately. Elise is definitely a treasure to the business. Fantastic buying experience. Would definitely recommend!

we bought two new cars 3 months ago..22/04/25. on colleting them both had scratches on them + 1 only had 15 miles of petrol in it .
Service manager arrange for both to " be fixed" .
8th July i was ask to return my car to have the scratched lights replaced . they did the replacement, well ,only half of it as they didn't order ALL pieces that were scratched.as for the second car, that had scratches on its wing mirrors , we are still waiting for them to be replaced.. after the Manager promises of " leave it with me, it will happen."

I recently visited the Hyundai West Riding branch in Manchester and had the absolute pleasure of dealing with Elise. From the moment I walked in, she was incredibly welcoming, professional, and knowledgeable. She took the time to explain every detail clearly, answering all of my questions with patience and confidence. It was obvious she knows the Hyundai range inside out, which made the process of choosing the right car a lot easier and more enjoyable.

What really stood out was Elise’s pleasant and friendly attitude — she genuinely made me feel like a valued customer, not just another sale. She was never pushy, just supportive and informative throughout. Even after the sale was completed, Elise followed up with calls to make sure everything was going smoothly and that I was happy with the vehicle. That level of customer service is rare and truly appreciated.

If you’re thinking of getting a Hyundai and want a stress-free, positive experience, I highly recommend asking for Elise. She’s a credit to the West Riding team and made the whole process an absolute breeze!

First as expected is trade in value, 5 star for trade in value offered, quality of new vehicle was of highest standard.

Staff on site were all friendly and helpful. Jack Taylor who did our sale was exceptionally proffessional and most helpful throughout the process and when we picked up our car.

Highly recommend this dealership.

5 Stars all round Thank you.

West Riding have a clear vision and sense of direction that compliments our great business relationship. In particular, Simon is doing a great job in providing customer satisfaction.

All the staff at the Bury showroom and service facility went above and beyond to help me and ensured I remained safe when I needed help with a problem tyre. They were courteous, friendly and happy on an extremely hot, Friday afternoon. Thank you all ... Sue Oakes.

The assistance that your service department gave. Was amazing. Ricardo was extremely helpful and knowledgeable. He went above and beyond his role as a service advisor :-)

Very professional and service with smiles. Elise is always ready to help and explained everything very detailedly that I am very impressed by her experience.

I went to order a part for my car and half an hour waiting to be seen by advisor called Charlie,i asked to get back to her tomorrow and 3 times called in different times and didnt bother,finally i managed to speak to her and was absoloutely rude,unhelpful,disgraceful attitude,said to me cant order a part for me and hang up.im very disappointed with customer service awful

The person, who actually...finally, solved my "problem "with my new car and a "Window situation "..and explained everything fully..was..the technician, who had worked, on my car..and I am hoping, I have correct name..Kezysztof Salata...Jodie.. and Sam..were also very helpful..in listening..and organising..the Car service..