Whatnot Reviews 

12,200
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,710 reviews, reviewers had a great experience with this company. Consumers frequently mention how much they enjoy the interactive live auctions and the very simple application process. Buyers appreciate the welcoming community of sellers and note that purchases usually arrive quickly and well-packaged. However, some customers also noted issues with receiving defective products, unexpected shipping charges, and occasional missing items. A few other people also felt that certain bids turned out to be overpriced compared to finding the same goods elsewhere. Some reviewers were not happy with missing out on giveaways or facing difficulties when trying to request refunds for problems.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers highlighting great items, fast shipping,... See more

User experience

People report positive experiences with user experience, highlighting that the application is simple and very... See more

Price

Reviewers mention mixed feelings about price, as experiences vary widely across the platform. While many... See more

Application

Clients share positive opinions on application, finding the platform very simple, well-organized, and easy to... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising quick shipping times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoy purchasing on whatnot. I looked at shopping on tiktiok and I did not like their platform for several reasons, first being clutter and confusion, and second, the atmosphere is not like sellers... See more

Rated 5 out of 5 stars

I was new to Whatnot & was a bit skeptical. But, I just made multiple purchases from a few different sellers for Graphic Tees & shoes. I was able to snag all items at insanely low prices. Each seller... See more

Rated 5 out of 5 stars

A great new shopping experience, safe and has been efficient, no messing about with individual payments it’s all set up whoever you choose to buy from. A lovely community with genuine people selling t... See more

Rated 5 out of 5 stars

A fabulous platform to find good quality and deals. Also reassuring to purchase worry free with product assurances from Whatnot. Very reasonable shipping prices too with no further charges in many sit... See more


Company details

  1. Collectibles Shop

Written by the company

Whatnot—The Live Shopping Marketplace. Shop, sell, and connect around things you love. Explore 250+ categories, including coins, sneakers, fashion electronics, sports and Pokémon cards, fashion, plants, jewelry, and more. Join Whatnot today.


Contact info

4.2

Great

TrustScore 4 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(12,200)

7,898 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Those sellers that don’t continuously…

Those sellers that don’t continuously tell the chat that we are robbing them are the sellers I prefer. All do it, just some worse than others. Tip: stop telling your customers they are robbing you then continue to sell items for the next 8 hours. 🤦🏻

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Great platform that continues to work on making things better for their sellers

As a relatively new streamer I have enjoyed the platform. My wife and I wanted to give this a try and honestly I did not think we would last this long and have 5k followers. Your platform has allowed us to grow and expand what we are doing. My suggestions come to you as a business owner understanding how much it takes on the back end to make things run correctly. I see the work you are doing to reduce the fees and promote sellers. Is there anyway to help out the little guy? Examples, If you consistently stream 3 days a week for a month .25% off commissions. If you maintain <24 hour shipping for one month .25% off, 6 months .50%. Maintaining 3 of whatnots goals for 3 months gets you 1% off and higher allocation in our algorithm. Not only does this entice the smaller seller to be more active but also will help them grow or fail out. Lastly, PLEASE make review visible. It is hard enough responding to weekly emails about USPS and why their shipment is delayed and or never arrived. I am asking to reveal these ghost reviews so we can help our buyers. My goal in my company is to resolve every issue that comes our way and ensure the customer is happy. When we get ghost 1* reviews we cant do anything about the situation. I have been in customer service for over a decade. There will always be 10% of people that want to complain or will leave you a bad review no matter what. We want to take care of the other 90%. Thank you for hearing me out and the continued changes you are making!

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

I initially used whatnot to expand my card collection. I then decided to start selling on the platform. They refused to give me a refund when I was sent an incorrect purchase and proceeded to close my seller account down as a result. Absolute scumbags.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Very good!

An extremely active app, is extremely generous with coupons and ensures that your purchase arrives, very good cancellations system as well, would recommend

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Loving it

I've bought so many products and won give aways. Great prices. The auctions are so excited. Such a wide range of products.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Every shopping addict dream

I’ve brought trainers half high street prices high end fragrances defusers and not to mention Lego at very good prices there’s plenty of different streams to go on and best way to find the good ones is by the quality of there givvys some are very good to make you come back

1 September 2026
Unprompted review
Rated 2 out of 5 stars

I really enjoy shopping on Whatnot But

I really enjoy shopping on Whatnot. The sellers are extremely nice when purchasing things only issue I have is when items don’t meet description and you have to return an item. The sellers are very rude and unprofessional. Something needs to be done about how the sellers handle returns and issues in a professional manner.

30 September 2026
Unprompted review
Whatnot logo

Reply from Whatnot

Glad to hear you enjoy shopping on Whatnot. We understand how frustrating it is when a positive seller experience changes once there’s an issue with an order. Sellers are expected to communicate professionally, and if a seller is unresponsive or unhelpful, your support request can be escalated to our Support Team, so they can step in and assist.

Rated 5 out of 5 stars

Love the givvys of course

Love the givvys of course. Great records for tracking of purchases, gifts and shipping. Not clear on challenges and what happens if you don't meet the daily challenges.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Whatnot App & Support is the best

As a buyer on the platform, I absolutely love Whatnot. It’s easy to find items that I couldn’t otherwise source in person or any other platform. Most importantly, I want to shoutout the incredible support team and workflows. Whatnot really cares about buyers and ensures that they have the best experience. My recent support request was resolved swiftly and thoroughly. Thank you!

30 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look