What a fantastic experience using this Company. We bought cube hard tail mountain bike for our grandson birthday. We requested if it could be delivered on a pacific day which was. Straight out the box... See more
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Brilliant shop. Super helpful, easy to contact, processing orders quicker than I would ever expect - From pre reserved bikes to accessories. Wouldn’t hesitate to order again! Thanks a lot.
Company replied
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike. I’d also like to say that I’ve never seen a bike so carefully packaged... See more
Great Bikes, great prices. Communication was really good, I felt well informed and knew what was going on. The bike arrived sooner than expected, but again I was informed what day it could be delivere... See more
Company details
About Wheelbase
Written by the company
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Cervelo, Brompton, Santa Cruz, Scott, Orbea, Whyte and Yeti to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the Fred Whitton Challenge in May and 3 Valleys Challenge in June. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareContact info
Mill Yard, LA8 9LR, Staveley, United Kingdom
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 35% of negative reviews
Typically replies within 1 week
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Product was fine
Product was fine. But got 4 emails asking me to review my experience. Too many emails.
17 July 2026
Reply from Wheelbase
Hi Danny,
Glad you’re happy with the product. Yes, sorry about this we are aware of the issue and are working to rectify it. Apologies for the inconvenience!
There is nothing more valuable than customer experiences
All the best,
Team Wheelbase
Order went smoothly with Wheelbase but…
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
16 July 2026
Reply from Wheelbase
Hi Stephen
We are so sorry that your bike was delayed with our courier! We will note this with DX, although we use a 24hr delivery service sometimes delays occur
We can only apologise, and hope you enjoy the bike
All the best
Matt
Enormous thanks to Tom in the workshop…
Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job done. I’ve little relationship with the store as we live in Sheffield but he went above and beyond to help get me out of a fix. Proper customer service. I wouldn’t hesitate using the shop or workshop again in the future. Highly recommend and thanks again.
22 July 2026
Unprompted review
Reply from Wheelbase
Hey Sue
We hope you all had a blast at Ard Rock! Us guys who headed down to support Burgtec certainly did :)
Thanks for choosing us, we'll keep an eager eye out to see if your son takes after Steve Peat, being a Sheffield boy
Peace and Wheelies
Matt
Highly recommend
Probably the best online retailer for price and service. Highest recommendation.
13 July 2026
Reply from Wheelbase
Scott
Thanks for taking the time to write probably one of the best reviews out there!
Peace and Wheelies
Matt
Good job reliable.
13 July 2026
Reply from Wheelbase
Enough Said!
Thanks for the 5*'s :)
All the best
Matt
Prompt work by the guys at Wheelbase
Prompt work by the guys at Wheelbase, a great bike for my grandson and excellent delivery service keep up the good work
14 July 2026
Reply from Wheelbase
Andy
We hope for many happy weekends of riding for you and your Grandson
Thanks for the kind words
All the best
Matt
Excellent customer service
Excellent customer service, really swift delivery and detailed info on how to construct bike. Really happy customer
9 July 2026
Great service and products
Have used wheelbase twice in the last week or so, brilliant prices and incredibly fast delivery. Spot on
10 July 2026
Reply from Wheelbase
Twice in one week!
Allan, sounds like you can't get enough of us, and we at Wheelbase can't get enough of you!
Thanks for the 5*'s
Excited for another purchase from Allan soon
All the best
Matt
Perfect communication
Perfect communication, quick delivery and goods in perfect condition once received. What more do you want?
9 July 2026
Reply from Wheelbase
Tim, thanks for taking the time to write a nice review! What more could we want?
Enjoy the trails
Matt
Excellent service!
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the LOC 2 weeks later when I got it, they redeemed it immediately and refunded my deposit at the same time. I could have got the bike delivered 48 hour’s later however I requested some accessories were fitted, which they ordered and fitted and delivery ended up being 2 days after that. Matt could not have been more helpful. I would not hesitate to purchase from Wheelbase again, even though I live in Glasgow.
10 July 2026
Reply from Wheelbase
Hi Sally
Thanks for this lovely review!
We hope you enjoy your bike and the wonderful riding around Glasgow.
Please don't hesitate to get in touch if we can help with any after sales support
All the best
Matt
Amazing customer service
Amazing customer service, product was good and the delivery was swift.
8 July 2026
Reply from Wheelbase
Hi Yassar,
Thanks for taking the time to write us a bang on review, wishing you a stellar season of riding fast
All the best
Matt
Great buying experience …
The whole buying experience was very simple. The price was very competitive and delivery very fast.
A great company to deal with!
6 July 2026
Reply from Wheelbase
Eric, what more could a company want from a review!
Thank you so much for taking the time to write some kind words, it means alot
Thanks
Wheelbase team
Reply from Wheelbase
Not bad for a family run business!
Thanks for taking the to leave a review
Happy pedalling
Matt
Great service and good communication
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal and discussed the issues. They didn’t try to exaggerate the damage or upsell extra work, they seemed to be very honest about it. They didn’t try the agreed work and I was able to pick the bike up the next day. Great communication and level of service, hassle free.
11 July 2026
Unprompted review
Reply from Wheelbase
Andrew, we hope you are recovering and got those feet up, you do have to take it easy out there
I'm glad we could get the bike back on the road for you
The Workshop thanks you for the 5 * review and we all wish you the best
Matt
Reply from Wheelbase
We do try to get everything shipped as fast as possible, but maybe you'll be matching our speeds now you've got yourself some shiny new kit
Enjoy the ride!
Matt
Excellent customer service
I had excellent follow up customer service from John. Great company to deal with.
8 July 2026
Unprompted review
Reply from Wheelbase
Phil, We are glad we could get the issue sorted for you efficiently and effectively! John is the man for getting things done
Have a class summer riding bikes and smiling
All the best
Matt
Reply from Wheelbase
Craig,
Enjoy the hills, the descents, the ice cream, the hike a-bike, the trails overgrown in bracken, and everything else bikes let us discover
All whilst knowing you've got a lid ready for anything you can throw at it, at the very best price out there!
Thanks for the positive review, we wish you all the best
Matt
Great communication and service
Great communication and service. Although I would prefer if the delivery company wasn't dx as that was quite messy.
30 June 2026
Reply from Wheelbase
Hi Joviano, we are really sorry to hear you had issues with our courier, its never good to have the final stages of a new bike delivery disrupted by stuff outside both of our control!
We have started working with Cycling logistics which offer a premium 'white glove service' and deliver the bike built and ready to ride.
Thanks however still for the stella review, do let us know if we can ever help you in the future
All the best
Matt
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