Wheelspin Models Reviews 23,093

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

It is rare for me to bother doing a Trust Pilot review. However, although I don’t buy modelling bits that frequently, whenever I do, I use Wheelspin as their service is just SUPERB! It just gives me a... See more

Rated 5 out of 5 stars

Absolutely fantastic experience and service from the superb team at Wheelspin. After being let down by another supplier, the guys in the shop went above and beyond to help me out. Their knowledge and... See more

Company replied

Rated 5 out of 5 stars

Today I paid my 3rd visit to wheel spin. Given the cost of fuel at the moment to say I'm more than happy to make a 40 mile each way journey says a lot for this company. The staff are amazing and so h... See more

Company replied

Rated 5 out of 5 stars

12/10 shop super friendly and knowledgeable team they don’t give the hard sell but they’ll give you the knowledge to make your own decisions. The race track upstairs is EPIC superb facilities and amaz... See more

Company details

  1. #36 of 45 best companies in Model shop

Written by the company

Wheelspin Models is Europe's largest model and hobby superstore. With a huge retail store based in the Midlands backed up by vast warehouse stocks, Wheelspin Models is your first-stop for any "big boys toys"!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23K reviews

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Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Over priced delivery.......

the only good thing was item was in stock ( 2stars), paid for express delivery as needed quickly to find it was sent by royalmail,@ 6.95 post for a receiver?
this should of been by courier for that price. no way can it cost wheelspin that much.
wont ever use again with over priced delivery charges.they have lost a customer who bought from them since 2008.....

30 October 2025
Unprompted review
Wheelspin Models logo

Reply from Wheelspin Models

Hi Neil,

I'm sorry to hear you're not happy....

As some background, we offer two delivery options on our site in an effort to keep things simple - you can choose standard, or express. One set of charges no matter how big or small the order - or of course , spend over £100 and standard delivery is free.

You chose express at £6.95 and wanted the items next day.

We do not specify a courier - we use a combination of Royal Mail, FedEx, DPD, UPS, depending on what you order and who can provide the best service.

You placed your order at 13:22. The items were in stock and it was shipped 8 minutes later at 13:30, and I can see Royal Mail delivered it at 11:09 the very next day. Perfect... everything's gone as it should have and you have received great service and next day delivery you paid for.

I am not sure how anyone can consider that anything other than fantastic service? Had we shipped it for example with DPD and they had delivered it at 3pm, would you have been happier?

I must admit, I am baffled by this review....!

Whilst I could understand your frustration if we had for example "chucked a stamp on it and hoped for the best" - but that is not the case here - it was sent with a priority 24hr tracked service which utilises full tracking, map and photo on delivery, along with delivery ETA notifications by both SMS and email. A far superior product to most other UK carriers...

I can see you are a long standing customer. We remain here and happy to help you with excellent next day service (through a variety of couriers!) should you need any help in the RC world.

Rated 5 out of 5 stars

Great selection of spares

Brilliant company, a great selection of products and spare parts alike. Managed to get an old Hpi Savage 21 truck back up and running thanks to parts ordered from Wheelspin models.

Keep up the great work.

24 October 2025
Rated 5 out of 5 stars

Definitely the safest shop to buy from.

Definitely the safest shop to buy from. I've been scammed many times by other websites but when i buy stuff here i feel so much better, the only thing i want to say is that the prices are a little high. But in return you get kind customer support. Definitely buying everything here ♥️.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Best place to go

I have had an amazing experience with these people. Their team is amazing back in 2024 the day of my birthday. I got a decent amount of money and decided that I would like to purchase a proper RC car upon entering the shop when a member of staff see me, they could tell that I had no experience with what I was trying to look for. I told them my budget and they gave me exactly what was one of the best RC cars I’ve owned by far an FTX Apache I bought another RC car one not from them but online just some cheap and crap that I can thrash
without any remorse the receiver wasn’t very good so I bought a new one of them at first I couldn’t wrap my head around how to bind it but when I texted them they were very helpful and I have just this minute been able to connect the receiver they’ve been nothing but the upmost help if you live within the West Midlands it’s definitely worth taking the tractor to go and buy an RC car off them, even if you just want to browse the catalogue.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

I've modelled for over 40 years built…

I've modelled for over 40 years built everything from planes , buggies, helicopters to nitro bikes . Purchased a new engine from them description made no mention of it needing special bits so purchased standard glow plug. That was a waste of a tenner as it actually used a turbo plug . Then had issues fitting the clutch after buying 3 different clutches non would fit. Contacted them complained and was told no issue they would sort it and contact supplier and get correct clutch needed . Manager rang me gave me loads of waffle about he'd get to bottom of it and call me back one week later still waiting. I've finally managed to sort issue myself after spending nearly as much on clutches as engine cost. Reviews state after sales is great well in my opinion that certainly isn't correct . They should get there product descriptions correct and stop giving waffle about they'd sort it.
Lost my business and 3 lads in the club I'm in .

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Let me start by saying, ALL the staff at Wheelspin Models I’ve dealt whether in-store or over the phone have been top notch, super knowledgeable and more than helpful. I don’t normally write reviews but felt I needed to following my experience. I recently bought an RC truck which unfortunately had problems caused by design defects. I raised the issues with the staff who were all very helpful and understanding. I must thank Simon in particular who went above and beyond by liaising between myself and the supplier to ensure the appropriate resolution was made promptly, he is definitely a credit to your team. I highly recommend Wheelspin for all your rc’ing needs, they are second to none. Once again, thank you Simon and all the team at Wheelspin Models.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and friendly staff…

Extremely helpful and friendly staff (steve) was so patient and answered all my son's questions (the right scale/ lights/ rough terrain etc)and found him the perfect rc car that he was looking for!!!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Wheelspin models have been absolutely…

Wheelspin models have been absolutely amazing with my last two purchases.
My son decided to boomerang one of the transmitters on my old q32.
Due to the age of it I was unsure if I would be able to get another but wheelspin models had one on their website and got it out to me in no time at all.
Absolutely brilliant!
Now my go to for rc bits.
Thank you 👍🏻👍🏻

4 August 2025
Unprompted review
Rated 1 out of 5 stars

I bought a rc crawler which usully…

I bought a rc crawler which usully costs around 100 euros for 130 to deliver it to Ireland..And now I GOT to pay extra 30 for customs...First time I see the shop who Doesn't even say to you that you will have additional charges...Would never buy the l thing for 160.
Never again!🤬

7 August 2025
Unprompted review

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