Whirlpool India Reviews 1,008

Greetings from Whirlpool!!

Please accept our sincere gratitude for the time taken and efforts made by you in sharing your concern with us.

We would like to inform you that we have scheduled our service technician visit in the next 1-2 working days, who will ensure the complete diagnosis of the appliance and will rectify the appliance issue.

Hence, we request you kindly cooperate till then.

Your cooperation is highly appreciated in this regard.

Thanks & Regards;
Divya Rawat
Contact No:- 0120-6897300 (09:00 AM to 06:00 PM)
For Any Query Dial on: 080 651 88 888 Or
Email at :

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I raised a service request with Whirlpool customer care on July 14th to repair my washing machine, which is still under warranty. A technician finally visited on July 16th after multiple follow-ups and told me the sensor would be replaced within 3 days. After that, there was no update or progress.

Despite repeatedly following up, the technician stopped responding completely. I was later told that Whirlpool had outsourced service to an external agency. Eventually, I was given a contact number for a service manager named Nandana. To my surprise, it was the same person I had already spoken to earlier — multiple times — and every time, her response was the same: “Technicians are busy, we’ll call you back in 15 minutes.” Of course, no one ever called back. I had to keep calling on my own.

What’s really frustrating is not that the technician resigned — I understand that can happen — but that no one at Whirlpool or the agency showed any willingness to help. There was no reassignment, no ownership, and absolutely no courtesy in their communication. Nandana in particular was extremely rude and unprofessional. When I asked why there was such a long delay, her tone was disrespectful, and she offered no support or solution.

It’s now July 29th — more than two weeks — and I still have no resolution. I’ve finally decided to contact local repair services and spend my own money to fix something that Whirlpool should’ve handled under warranty.

Whirlpool needs to understand they are losing customers because of this kind of poor service, lack of responsibility, and unprofessional staff. I will not consider Whirlpool again, and I strongly advise others to look at better brands like IFB or others who take post-sales service seriously.

Location: Panampilly Nagar, Ernakulam

*1/5 stars*

I'm extremely disappointed with my Whirlpool washing machine. Purchased 2 years ago, it's been a constant source of frustration. Despite regular maintenance, the machine has broken down 3 times in 2 years, requiring multiple repairs.

The issues started soon after the warranty period ended. Each repair cost was substantial, and the machine's performance has been inconsistent. The latest repair didn't even fix the problem completely.

Given the frequency of breakdowns and poor performance, I wouldn't recommend Whirlpool washing machines to anyone. The brand's reputation for quality and reliability seems undeserved in my case.

*Pros:* None

*Cons:*

- Frequent breakdowns
- Poor performance
- Expensive repairs
- Lack of durability

*Recommendation:* Look elsewhere for a reliable washing machine. Consider other brands with better track records for quality and customer support.

If only there was anything lower than 1 star.
Highly unprofessional, rude staff. Did t listen and let me talk. Kept in reading their set of statements. Supervisor talks in english in fake accent.
Worst service ever experienced.
Despite having all information, they asked for details repeatedly.

Poor communication
Delay in geitting parts
Poor after salesservice

Very very bad service. I bought a washing machine, it reached on 16th July but people didn't come for Installation for 26th July that too by calling there helpline number again and again. Worst servicing. Never buy

Maine apne whirlpool ke freeze ki complaint ki but technician teprery check kr k 350/- Rs checkup fees le gya maine dobara complaint ki ...but koi bhi response nahi mila. V.V.V Bad Survice. Agar kisi customer ka freeze kharab ho to bahar kisi technician se sahi krwa lena kharcha bhi kum aayga. Thanks

Worst sevice don't buy whirlpool

Worst customer care service. Please don't purchase products from Whirlpool. They will not attend your complaint ontime.

Very Bad Quality Dont buy Whirlpool. All parts continuesly broken and drop down.
No one responding. Technician come and told us to pay for . but we bought 3 months before only.
Very very Worst product.
I send email also. They not respond anymore.
Stupid. you all go to hell only.

Dont buy Whirlpool

Really bad servicing and after service charges are very high...not recommended to purchase whirlpool washing maching...
Every time making fool to customer...really bad

Very bad service and customer care
Requesting not to take whirlpool product
It had been almost 24 days the issue had not been resolved . The refrigerator is not getting cool during summer and they are saying 10 years warranty on compressor

Very very poor sevice .I think they are providing worst service in India.Never believe in customer care assurance of sending the technician.I am waiting for last 4-5 days. No body bother to come to solve the problem

Worest service and whirlpool bed product...

Bed service koi bi nahi lena
Whirlpool company ki ko bi item nahi kardani uski after service poor he
Service men k answer bhi bekar he
Thanks for contacting Whirlpool. Your service request number SUR29062514206 has been registered. For further assistance, please call us at 080 651 88 888, from 8 AM to 8 PM.

Really really just sevice from whirlpool ..past two days calling the. Customer support people keep on telling technician will come ..no one responding nor reaching to us ..DONT BUY WHIRLPOOL ....
VERY POOR CUSTOMER SERVICE
they are not bother customer concern at all ..I know this review also not giving any kind of response though I'm posting bcz of poor customer support

I am writing with my with overwhelming dissatisfaction, I know writing will not help me they will keep lying people. I observer one thing these companies like whirlpool in the market are becoming the goons because they know we can do any dam thing sell any defected product but no one is going to do any harm to us. Dissatisfied customer
9070510510

Worst service ever. These people only play with their customers. If you want to buy any appliance from them please don't. I have an issue with my NEW washing machine since 15 days but these people are asking me to wait for 7-8 days more as the part isn't available. We are tired of making calls but no use. The worst service till date from a renowned company

The worst service I've ever seen by any company its been a month they can't fix the problem they call but don't visit

I am writing to express my deep dissatisfaction with the service I have received from Whirlpool and its representatives regarding a Whirlpool refrigerator I purchased from Girias, Koramangala in September 2024, along with an additional 2-year extended warranty, for which I paid extra.

In May 2025, the refrigerator developed a gas leakage issue. I promptly contacted Whirlpool customer care, and after nearly a week, a technician named Mr. Ravi Kumar (Contact: 8861522263) visited. Despite my valid warranty, I was incorrectly informed that I had no warranty coverage. I was then asked to pay ₹3,030 for a new 2-year warranty and an additional ₹2,500 in service charges — totaling ₹5,530.
After making the payment in good faith, I was assured the repair would be completed within 2 days. However, it has now been over 20 days, and no one has responded to my follow-ups. I have also attempted to contact Ms. Pooja (Executive, Contact: 8448839149) and Mr. Ravi Kumar multiple times, but my calls and messages remain unanswered.

This level of service is unacceptable from a reputed brand like Whirlpool. I feel deceived, and I am extremely disappointed with the handling of my complaint and the lack of accountability shown by your service personnel.