My first time ordering from White Fox was amazing I ordered a few new hoodies quality was amazing even after multiple washes. Second time ordering a bunch of new hoodies and the quality has changed th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a while to get my return sorted but was very efficient when I emailed a second time and got a replacement sent out immediately with great communication. Thank you
Company replied
I’ve shopped with White Fox many times in the past - they have great products, competitive prices and amazing sales. Usually the checkout experience is flawless but the one time I had some issues with... See more
Company replied
Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
14K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The feedback is amazing
6 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Sophia,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with our service — it really means a lot to the team. 💗
Kindest,
White Fox
kyla sorted out my refund so fast and…
kyla sorted out my refund so fast and was so lovely x
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Shevin,
Thank you for your lovely review! We’re so happy to hear that Kyla was able to assist you quickly and made the experience a positive one. 💗
We’ll be sure to pass your kind words on to her!
Kindest,
White Fox
You were very helpful
You were very helpful, I managed to get my return sorted even after the 14 day policy which I appreciate a lot!
6 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Brooke!
Thank you so much for your kind review! We’re really glad to hear that our team was able to assist you and help get your return sorted.
We truly appreciate your understanding and support, and we hope to provide you with an even better experience next time you shop with us.
Kindest,
White Fox
My package had been delivered to the…
My package had been delivered to the wrong house and no one returned it to me. I was stuck and tracking services did not help either. White fox went out of there way to give me store credit for my order even though they arnt responsible for lost packages. It did take over a month for this whole process to unfold, but I dearly appreciate them refunding me. I would be at a $233 loss. Thank you white fox!
1 March 2026
Unprompted review
Reply from White Fox Boutique
Hi there,
Thank you so much for your review! We’re glad we could assist and ensure you didn’t face a loss, even though the situation was out of our control. 💗
We really appreciate your patience throughout the process and are so happy it was resolved for you!
Kindest,
White Fox
Amazing customer service experience with Elise!
Elise was great! I received a defective item in my order, and she helped me very efficiently and professionally. Very good experience with customer service :)
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Christina,
Thank you so much for your kind review! We’re thrilled to hear that Elise was able to assist you efficiently and professionally, and that you had a positive experience with our Customer Care team. 💗
We’ll be sure to pass your lovely feedback on to her!
Kindest,
White Fox
Customer Service Avoids Resolution
I would not recommend purchasing from this website. They do not offer refunds to the original form of payment—only store credit—and they deduct $9.99 for a return label. I received a defective product, and communication was repeatedly delayed, making it difficult to resolve the issue. At one point, they even addressed me by the wrong name and incorrectly claimed I was a gift recipient who would only receive store credit. I have since taken further action regarding this matter and strongly encourage others to purchase from companies that provide direct customer service and a reliable phone contact.
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Ms Sanah!
We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.
After reviewing your case, we can see that our Customer Care team has been back in touch with you via email to assist and work towards resolving the matter. We apologise for any confusion or frustration caused during the process.
If you have any further questions or require additional assistance, please continue corresponding with our Customer Care team via email so we can best support you.
Kindest,
White Fox
Terrible customer service and unfair practices
Read the reviews we are all experiencing Appalling customer service and theft - white fox do not refund they are desperate for money
Ordered a hoodie arrived too big as they don’t offer ‘exchange’ as an option as all I wanted was a smaller size - I opted for store credit and as soon as they received my return I duly ordered the smaller size. Unfortunately this did not fit so again returned and opted for refund to card. Herein starts the problems..
They are holding my money in store credit as the second order had trumped the very first payment method despite them not offering the option of an exchange: Consumer Law UK stipulates:
‘Some retailers try to treat a reorder for a different size as an “exchange workaround”, but legally they cannot force that if you exercised your cancellation right’
I emailed on 22nd Feb as soon as i received return confirmation stating store credit - this was answered at 1am - I responded as was unhappy with store credit and was ignored until I emailed white fox business chat through instagram and low and behold responses come again out of uk business hours. Business chat emails are inappropriately ended with an ‘X’ and red heart emojis - seriously not on.
They will not refund and will not supply their formal complaints procedure stating they have no email for this or UK telephone contact and have closed my enquiry.
So beware to anybody wanting to return to White Fox - NEVER EVER OPT FOR STORE CREDIT always opt for refund even if you are reordering just a different size.
White fox will respond to this post with lies and as I have commenced chargeback with my card provider, White fox will incur far more in costs than what they are unfairly holding in ‘credit’ from me. A dispute resolution with Klarna has also been actioned.
22 February 2026
Unprompted review
Reply from White Fox Boutique
Hi Emma! We’re very sorry to hear that you feel this way about your experience.
After reviewing your order history, we can see that our Customer Care team has assisted you in line with our returns policy. Your most recent return was processed as store credit because the order was originally paid for using store credit, which means the refund can only be issued back to the original payment method used on that order.
Unfortunately, once store credit has been selected for a return and then used to place a new order, we’re unable to convert that credit into a refund to a bank card. This is outlined in our returns policy. As a reminder, we currently offer returns for either a refund (to the original payment method) or store credit, rather than direct exchanges.
We also apologise if the response times felt unusual. Our Customer Care team is based in Sydney, Australia, and operates during business hours Monday–Friday (AEST), which can result in replies being sent outside UK business hours.
We understand that this situation has been frustrating, and we’re sorry that the outcome wasn’t what you had hoped for. Our team has always aimed to assist as best as possible within the guidelines of our policy.
Kindest,
White Fox
Great customer communication and support
Great customer communication and support
4 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Melissa!
Thank you so much for your kind feedback! We’re so glad to hear you had a great experience with our customer communication and support.
We truly appreciate you taking the time to share this and will be sure to pass your kind words on to our team.
Kindest,
White Fox
Amazing customer service
The sweatshirt I purchased arrived with a flaw (small scrape) on the front. I contacted White Fox support and they asked me to send photos of the sweatshirt showing the flaw and the tag still unattached. I did so, but did not receive a response. I contacted again and Sarah immediately responded with an apology and asked me to send her photos. I did and she responded immediately with the return label and a follow up email.
3 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Sharon! Thank you for taking the time to share your experience.
We’re sorry to hear your sweatshirt arrived with a flaw, but we’re glad Sarah was able to step in and assist you promptly. We’ll be sure to pass along your kind words to her.
We truly appreciate your patience and feedback, and we’re always here if you need any further assistance.
Kindest,
White Fox
I accidentally placed an order with my…
I accidentally placed an order with my old shipping address through Apple Pay and contacted customer service straight away. The team responded incredibly quickly and updated the address for me with no hassle at all. I’ve been ordering from White Fox for years and they never disappoint. Shipping is always on time, the quality of the clothes is amazing, and it’s one of the few brands I keep coming back to again and again. Thank you for the great service!
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Kiarni!
Thank you so much for your kind words and continued support over the years! We’re so glad to hear our team was able to quickly assist with updating your shipping address and make the process easy for you.
It means a lot to know you keep coming back to White Fox and that you’ve been happy with our shipping, quality, and service. We truly appreciate you taking the time to share your experience.
Kindest,
White Fox
Excellent customer service
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Tallulah,
Thank you so much for your feedback! We’re thrilled to hear you had an excellent experience with our customer service.
Kindest,
White Fox
THE WORST CUSTOMER EXPERIENCE EVER
THE WORST CUSTOMER EXPERIENCE EVER! Save yourself and just don’t order. I ordered a sale dress and it arrived…. When I took it out of the bag glitter went EVERYWHERE. It is literally impossible to wear as even moving an inch releases glitter everywhere. I sent them images and asked for a refund… they refused a refund AND even store credit as they claim the dress isn’t faulty. Not being able to wear something as it damages property is FAULTY. The worst customer service I have ever received. Will never shop here again and I suggest you don’t either .
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Brigita! We’re sorry to hear that you feel this way about your experience.
After reviewing your enquiry, we can see that our Customer Care team has assisted you in line with our returns policy. As the item purchased was marked as a final sale item, it is not eligible for a refund or store credit unless the item is deemed faulty.
Based on the images provided, the item was not assessed as faulty. The dress you purchased features glitter detailing, and some level of glitter fallout can occur with garments of this style due to the nature of the material and embellishment.
We understand this may not have been the experience you expected, and we’re sorry that you were disappointed with the item. However, our team has followed the policy that applies to final sale purchases.
Kindest,
White Fox
Reply from White Fox Boutique
Hi Živa!
Thank you for your feedback! We’re glad to hear you received a quick and helpful response from our team.
Kindest,
White Fox
Amazing customer service experience
Amazing customer service experience! I extremely efficient and fast! So happy to be a customer of white fox boutique!
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Alyssa!
Thank you so much for your kind words! We’re thrilled to hear you had an efficient and positive experience with our customer service. We’re so happy to have you as a valued White Fox customer!
Kindest,
White Fox
The worse
The worse! Trying to get a refund or store credit is impossible. They never reply to emails after contacting several times via email.
4 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Diana! We’re sorry to hear you feel this way.
Our Customer Care team aims to respond to all enquiries as quickly as possible, and we’d love the opportunity to look into this for you. Please reach out to our team again with your order details so we can locate your enquiry and assist you further.
Kindest,
White Fox
Great customer service
Wrote back in a timely manner and was very nice to help me with my refund!
4 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Patricia!
Thank you for your lovely feedback! We’re glad to hear our team was able to assist you promptly and make the refund process smooth.
Kindest,
White Fox
Very friendly and professional help us…
Very friendly and professional help us out with our missing porter and was able to replace it. 100% recommend them.
25 February 2026
Unprompted review
Reply from White Fox Boutique
Hi Erbey!
Thank you for your kind words! We’re so glad our team could help with your missing order and get it replaced for you. We really appreciate your recommendation!
Kindest,
White Fox
So kind and quick to responding ❤️🥹
2 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Savannah,
Thank you so much for your lovely feedback! We’re glad our team could assist you quickly and make your experience a positive one. ❤️
Kindest,
White Fox
Alexis provided amazing customer…
Alexis provided amazing customer service ! Super helpful and great communication!
4 March 2026
Unprompted review
Reply from White Fox Boutique
Hi Deborah,
Thank you for sharing your experience! We’re thrilled to hear that Alexis was able to provide helpful support and excellent communication. We’ll be sure to pass your kind words along!
Kindest,
White Fox
I’m very disappointed with the quality…
I’m very disappointed with the quality of a dress I recently purchased.
The dress was worn once and washed once, exactly according to the care instructions on the label. After just that single wash, it noticeably lost its colour. For an item that is practically brand new, this is unacceptable.
I contacted customer service hoping for a reasonable solution, but unfortunately the issue was not resolved.
I expected much better quality and support. I hope this feedback encourages improvement in both product quality and customer service.
5 March 2026
Unprompted review
Reply from White Fox Boutique
Hi there! We’re sorry to hear you feel this way about your experience.
We appreciate you taking the time to share your feedback, and we will be sure to pass this on to our relevant teams so it can be reviewed as we are always looking for ways to improve both our product quality and customer experience.
If you would like your case to be reviewed again, please feel free to reach out to our Customer Care team with your order details and they will be happy to take another look for you.
Kindest,
White Fox
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