Firstly, the wood is first class 8% moisture content lovely and clean. The reason you did not get 5 stars was your haulier who despite their tracker showing my wood was out for delivery had it sitting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luck... See more
Company replied
Good service. Excellent product. The only difficulty is organising the delivery. Asking for a specific date and time when available to receive is not obvious on the website. The wood was delivered o... See more
Company replied
ordering and supply is as always very quick and efficient, however , I have phoned the company and emailed about problems had, excessive clinker with my last load of "Timber" brand pellets . No-one ha... See more
Company replied
Company details
About White Horse Energy
Written by the company
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Contact info
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, United Kingdom
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4.2
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from White Horse Energy
Thank you for your review. We're delighted to hear that you were pleased with the quality of the wood and that your delivery arrived promptly. It's also great to know that our driver was helpful and that everything went smoothly.
Providing quality products alongside excellent customer service is always our goal, so we really appreciate your feedback.
If you have a moment, we would be grateful if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we hope to serve you again soon.
Kind regards,
The White Horse Energy Team
Good turned up when it was supposed to
23 September 2026
Reply from White Horse Energy
Thank you for taking the time to leave us a review. We're pleased to hear that your order arrived when expected and that everything went smoothly.
We know how important reliable deliveries are, so it's great to know we met your expectations. Thank you for choosing White Horse Energy.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
The White Horse Energy Team
Disappointing with regard to delivery
Disappointing with regard to delivery. Original slot given was 08.01 to 09.01 (message at 08.01 on morning of delivery). Through the morning this kept being stretched by varying amounts until delivery finally arrived at midday.
1 October 2026
Reply from White Horse Energy
Thank you for your review.
We're sorry to hear that the delivery experience was disappointing. We understand how frustrating it can be when the estimated delivery time continues to change throughout the day, especially when you're waiting in for an order.
While we're pleased that the delivery was completed successfully, we appreciate that the delays and revised time slots were not ideal. We take this feedback seriously and will share it with our delivery partners to help improve the customer experience.
We have also reached out to you privately regarding your order to discuss this further.
Thank you for bringing this to our attention, and we hope to have the opportunity to provide a smoother experience in the future.
Kind regards,
Bee
The White Horse Energy Team 🐴
Excellent service and great product at…
Excellent service and great product at a great price.
Thank you.
2 October 2026
Reply from White Horse Energy
Thank you for your fantastic review. We're delighted to hear that you received excellent service, a great product, and good value for money.
Providing high-quality fuel products at competitive prices, backed by great customer service, is exactly what we strive for, so your feedback means a lot to the team.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Reply from White Horse Energy
Thank you for your fantastic review. We're delighted to hear that you received excellent service, a great product, and good value for money.
Providing high-quality fuel products at competitive prices, backed by great customer service, is exactly what we strive for, so your feedback means a lot to the team.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Why you should use White 🐎 Energy
Easy ordering through the Website. The delivery taking a few days as expected.
The driver kindly brought the max crate on a pallet truck to the garage and wheeled inside, perfect. Thank you White 🐎 Energy.
We've been using W 🐎 E now for a few years and would thoroughly recommend 👌 Oh, and not to mention, the logs are the best we've ever used.
1 October 2026
Reply from White Horse Energy
Thank you for your fantastic review and for being a loyal White Horse Energy customer over the years. We're delighted to hear that you continue to enjoy both our service and our firewood.
It's great to know that you found the ordering process straightforward and that the delivery driver was able to position the Max Crate exactly where you needed it. We'll be sure to pass your kind comments on to the delivery team.
We're especially pleased to hear that you consider our logs to be the best you've ever used. Feedback like this means a great deal to us and makes all the hard work worthwhile.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your continued support and recommendation. We look forward to supplying you for many more years to come.
Kind regards,
The White Horse Energy Team
efficient website
efficient website. well advertised offers. completion of order easy and dispatch was swift
30 September 2026
Reply from White Horse Energy
Thank you for your wonderful review. We're delighted to hear that you found our website easy to use, that our offers were clear and helpful, and that the ordering process was straightforward from start to finish.
It's also great to know that your order was dispatched swiftly. We work hard to make the customer experience as smooth and efficient as possible, so your feedback is greatly appreciated.
If you have a moment, we would be very grateful if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we look forward to serving you again soon.
Kind regards,
The White Horse Energy Team
Reply from White Horse Energy
Thank you for your review. We're delighted to hear that you're pleased with both the quality of our products and the reliability of our delivery service.
Providing great products alongside dependable deliveries is something we take great pride in, so it's wonderful to know we've met your expectations.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Delivered on time right on the…
Delivered on time right on the doorstep, couldn’t have been better, great service
1 October 2026
Reply from White Horse Energy
Thank you for your fantastic review. We're delighted to hear that your order was delivered on time and placed right where you needed it. It's wonderful to know that you were pleased with the service and that the experience couldn't have been better.
Providing reliable deliveries and excellent customer service is what we strive for, so your feedback is greatly appreciated by the whole team.
If you have a moment, we would really appreciate it if you could also share your experience on our Google Reviews page: https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you for choosing White Horse Energy, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Reply from White Horse Energy
Thank you for your review!
We're pleased to hear that you found the ordering process simple and that your delivery arrived promptly. Providing a smooth ordering experience and fast delivery is something we always strive for.
We appreciate your support and look forward to serving you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Excellent service and prompt delivery…
Excellent service and prompt delivery just a grumpy delivery man
30 September 2026
Reply from White Horse Energy
Thank you for your review.
We're delighted to hear that you received excellent service and a prompt delivery. We will also pass your feedback regarding the delivery driver on to the relevant team, as customer feedback helps us continue to improve our service.
Thank you for choosing White Horse Energy. We appreciate your support and hope to serve you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Delivery arrived almost on time
Delivery arrived almost on time. The delivery driver was very helpful
1 October 2026
Reply from White Horse Energy
Thank you for your review!
We're pleased to hear that your delivery arrived and that the driver was very helpful. While we're sorry the delivery didn't arrive exactly on time, we're glad the overall experience was a positive one.
Thank you for choosing White Horse Energy and for taking the time to share your feedback. We look forward to supplying you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Great quality
Quick delivery, logs burn for a good length of time and give off lots of heat. Can recommend.
23 September 2026
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that you were pleased with the quality of the logs and that they provide long-lasting heat. It's also great to know that your order was delivered quickly and that you'd recommend us to others.
We really appreciate your support and look forward to supplying you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
All happy the only thing is when I…
All happy the only thing is when I booked delivery i choose a nominated day option and picked wed but after I booked i realised it was from wed so I thought I messed up as I was only off that day but it was great to see it turn up on wed .thankyou I've been telling friends to use you
30 September 2026
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that everything went smoothly and that your order arrived on the day you needed it. We understand how the wording around nominated delivery dates can sometimes be confusing, so we're pleased everything worked out as expected.
It's especially wonderful to hear that you've been recommending White Horse Energy to your friends. Recommendations like yours mean a great deal to us, and we really appreciate your support.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Reply from White Horse Energy
Thank you for your review!
We're pleased to hear that your delivery arrived on time and that everything was received in good condition. Providing reliable deliveries and quality products is what we strive for, so it's great to know we met your expectations.
Thank you for choosing White Horse Energy. We appreciate your support and look forward to serving you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that you received excellent service and delivery. Providing a smooth experience from order to delivery is always our goal, so it's great to know we met your expectations.
We truly appreciate your support and thank you for choosing White Horse Energy. We look forward to serving you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that you continue to receive great service from us. Loyal customers like you mean a lot to the team, and we really appreciate your continued support.
Thank you for choosing White Horse Energy. We look forward to serving you again soon.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that you found our products to be good value for money and that you were pleased with both the quality and delivery service. It's especially great to know that the fast and helpful delivery has been consistent with your previous experiences.
Thank you for your continued support and for choosing White Horse Energy. We look forward to supplying you again soon.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
I have been buying wood from White…
I have been buying wood from White Horse Energy for many years. It is easy to place an order and there are lots of delivery options. The wood I buy is always easy to light and gives off a lot of heat.
30 September 2026
Reply from White Horse Energy
Thank you for your review!
We're delighted to hear that you've been buying your firewood from White Horse Energy for many years. It's fantastic to know that you find the ordering process easy, appreciate the range of delivery options, and that the wood consistently burns well and produces plenty of heat.
We truly value your loyalty and continued support. Customers like you are the reason we do what we do, and we're grateful to have earned your trust over the years.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
Simple ordering process and prompt delivery
A simple ordering process and delivery was prompt and convenient.
29 September 2026
Reply from White Horse Energy
Thank you for your review!
We're pleased to hear that you found the ordering process simple and that your delivery was prompt and convenient. We work hard to make ordering as straightforward as possible, so it's great to know you had a positive experience.
Thank you for choosing White Horse Energy. We appreciate your support and look forward to serving you again in the future.
If you have a moment, we'd love for you to share your experience on our Google review page as well: https://g.page/r/CV5WDhmg_H1MEAE/review
Kind regards,
Bee
The White Horse Energy Team 🐴
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.