Whitescars Reviews 

I bought a Discovery Sport with full service history for £20,000. I even took out a 3 year Pinnnacle Warranty, but because the last service did not comply with the small print of the warranty, any claim was rejected. So after spending an additional £10,000 to repair the faults, the car was today valued at £9600.

Great customer service , especially Lee very helpful absolutely love my Jaguar f pace dynamic ❤️ highly recommend!

Really good experience buying with this company great car runs well easy payment would recommend

Bought an Audi A1 in april and it’s been amazing. Lee was lovely and communicated really well, he sorted out my tax for me when i bought the car and was really helpful. Thank you

After having to return a vehicle I had previously bought from another dealership, I was apprehensive and guarded. But Lee was very transparent about the vehicle and gave me all the information her had been, in order for me to do my homework on the history of it. After coming back to him and asking for a few services to be carried out, Lee had his specialists carry out the necessary work, with proof of completion. Very happy with the level of service and communication throughout and extremely happy with the vehicle!

Just picked my new jaguar f-pace up this morning great service extremely happy with the car would 100% come back for my next!

Unfortunately after much dialogue and specification that I did not want to purchase an accident damage repaired vehicle this is exactly what I was sold, the damage hidden under layers of polish soon became apparent.
It has been poorly repaired & most significantly it was not disclosed.
I paid over the odds based on the assurance I received & could have purchased something with the same damage but repaired well for up to £6k less but let me note I did not want a damaged & therefore structurally weakened vehicle.
So do your homework & note that you cannot in fact leave a review on the whites cars website so trust these reviews at your peril. Don’t make the same mistake I did.

I made contact in regards to the damage but no response from the seller.

Purchased a car from Whites today 3rd August 2022 and have to say it was a smooth process from start to finish. Even a small delay with Finance and Lee was on the phone and resolved this and collected my car on the day as promised. 6 months warranty included gives you peace of minds. Lee you are a credit to the business and happy with the purchase.

Enjoyable process from the start. Roy was more than helpful and on the ball through the whole journey. Makes a refreshing change to speak with a car dealer with personality and humour. Really appreciate the effort and attention in securing the right car for me.

Brought a few cars from these guys, and will keep going back! Very trustworthy and professional!

These people completely ripped off my sister and washed their hands of it all! They took complete advantage of her, especially using the pandemic to their advantage, and lied through their teeth about the car they mis sold her. She had worked hard to save up to buy her dream car, spent 7 grand on it, and they didn't disclose that it had a huge gash in one of its cylinders AND a huge dent in the engine!! Not to mention the satnav and air con didn't work! They also wouldn't let her test drive it (supposedly due to the pandemic but they let her sit inside it, so seems convenient for them..) she had to shell out an extra 3 grand which she asked more than reasonably for them to help with out of what she paid them, especially considering they put her in danger selling her this car without disclosing these things! They ignored her for weeks then sent her intimidating letters form their (dodgy) solicitors. Honestly, truly disgusting and reprehensible people working there. Here's to hoping someone with expendable cash can take the time and money to take them to court and put them out of business. Sadly, my 22 year old sister does not and has paid enough for trusting these scumbags. They have been reported to trading standards at the very least and more fool these guys- my sister has quite the Youtube and Instagram following and recently spoke about this in detail :) To the guy that chose my sister as an easy mark - she gave you ample and fair opportunity to make things right with her, and you resorted to scare tactics. You will no doubt get what is coming to you soon.

Awful experience! I would avoid. Purchased car to then find out:
-AC did not work
-Navigation system didn’t work
-Leaves left in the back break light

A few months later, I’m alerted of an electrical fault on dashboard, took straight to garage to find out there’s a:

-Gash down the engine, whole new engine required
- cracked cylinder
-new clutch required
Costing £3000 in repairs!!!! Almost half the vehicle price!!! Whites cars did not help at all or offer any good will gesture when all of this happened within 4 months of purchase!
Awful customer service ! I would advise you to take your custom elsewhere ! From other reviews I have seen it seems as though I am not the only person who has been ripped off by this dealership. There was no option for 0 stars hence why I’ve given 1 star...

The reason I chose White’s, is they had a real flash advert stating, they had a 3 month warranty for all vehicle’s purchased from Whites cars. This included parts and labour and VAT.. Can’t go wrong here. Haha, what a joke.

The Ad., albeit on ebay classified, stated:

3 Month Warranty (not honoured)
HPI Check (Report Supplied) (not supplied)
Full Valet
12 Months MOT (10 months)
Pre-delivery Inspection (kicked the tyres, more like)

After getting the vehicle home, I found

-The right hand side lights, front and rear were not working. (Fixed them myself immediately. Fuse)

-The brakes were in a dreadful state. New pads and discs required

-A/C didn’t work.

-Bad oil leak from the corroded sump.

-Windscreen washer tank, held about 2 cupful’s before overflowing.

To be fair, Lee White, at Whites car sales offered to take the car back for the price I paid, only. However I had a train fare and a tank of petrol paid, to the tune of £60.00. He refused to pay anything more than what I paid for the car. So much for customer service. The ad stated “No Return”. So I obeyed. Also I needed the car for work, as my previous car, quit at short notice. He then changed tack and offered to have the repairs carried out at place of his choosing. Really? Seeing the state of the car after just 2 days I wouldn’t have trusted them near it with a wooden tooth pick.

Mileages:

Ebay ad : 74,000

Bill of Sale : 76,154

MOT 20.04.18 : 64,191 *

Service 27.06.18 : 76,932

*between MOT and Sale, 12k = to a rate of 70,000miles PA. Fiddle? Can’t read numbers? Take your pick.

For a copy of Whites ebay ad and a full transcript of our written communication, can be forwarded to anyone interested. Mail me at: rikeskie yahoo com for all relevant documents. Bill of sale, invoices, transcript etc., etc.

The only reason I have given a one star is, I didn’t have the option of a no star.

Needless to say, not recommended. Make up your own minds. You have been warned.

Great quality cars but most importantly, fine and professional customer service.
They were very thorough to explain every detail during the car-sale and helped solve any issue that appeared, quickly and efficiently.
Kind and very polite throughout.
Thanks Mr White!