White Stores - The Outdoor Living Store Reviews 

23,147
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,596 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing wonderful feedback about their overall shopping journey. Customers frequently praise the outstanding product quality, noting that the items are exceptionally sturdy, comfortable, and look wonderful in their homes. Many consumers also appreciate the incredibly friendly staff in showrooms and the reliable delivery service that keeps them well informed. However, some customers also noted frustrating delivery delays, sudden scheduling changes, and unexpectedly long waiting times for their packages. A few other people experienced annoying problems regarding missing components or unexpected complications during professional installation visits at home.

What people talk about most

Product

Users describe positive interactions with product, noting that items such as garden furniture, pergolas, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Quality

Customers expressed great satisfaction regarding the outstanding quality and design of their outdoor items.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be of exceptional quality, frequently praising the friendly, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more

Rated 5 out of 5 stars

I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more

Rated 5 out of 5 stars

I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more

Rated 5 out of 5 stars

So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more


Company details

  1. Garden Furniture Shop
  2. also in
  3. Garden
  4. Garden centre
  5. Home Furniture Shop
  6. Home improvement shop
  7. Outdoor furniture shop

About White Stores - The Outdoor Living Store

Written by the company

whitestores-Trustpilot-Gif-1
Visit our Facebook Page

Getting To Know White Stores

Garden Furniture & Outdoor Lifestyle Experts

Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.

Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.

Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of experts

Our goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.

Garden Furniture
Pergolas
Parasols
Accessories
Our Stores

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23k reviews

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1-star

Asks customers to review

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4.6

All reviews

(23,147)

4,427 reviews in the last 12 months

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Rated 1 out of 5 stars
White Stores - The Outdoor Living Store logo

Reply from White Stores - The Outdoor Living Store

Hi,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that you’re still waiting to receive your item. We completely understand how frustrating it must be to be left waiting, and we apologise for the inconvenience caused.

We are reaching out to you directly so we can discuss this further, look into the status of your order, and understand what has happened.

Kind Regards,
White Stores Team

Rated 5 out of 5 stars

Excellent product at a reasonable price

Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who just drop it on your doorstep and run- often not even ringing the door bell or knocking on the door. Yes Amazon I’m writing about you!

20 September 2026
Rated 5 out of 5 stars

Recently ordered a set of Nova sunbed…

Recently ordered a set of Nova sunbed covers . The order was dispatched straight away , but was delayed by the courier, no fault of the company .
I contacted White Stores , who were amazing. They checked on my delivery daily and kept up updated , even to the point of delivery .
I can really recommend White Stores , a company that cares for their customers.

26 September 2026
Unprompted review
Rated 5 out of 5 stars

Otto White Nutcracker

I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas so he already stands pride of place in my living room.
Great communication regarding delivery.
Thank you White Stores!

18 September 2026
Rated 5 out of 5 stars

Excellent service quality and delivery…

Excellent service quality and delivery for once via courier was great. Nothing broken and as for you the seller White Stores - The Outdoor Living Store. Everything was great from start to finish.Highly recommend.

26 September 2026
Rated 5 out of 5 stars

I would highly recommend using Whitestores,great all round service.

I would highly recommend using Whitestores for gardening,Christmas decorations etc,if you have not used them as yet ,then give them a try.
There site,quality of items,delivery and customer support if needed is fantastic.
We had a little issue with an item and Matthew in customer service was just brilliant and professional,dealing smoothly and quickly ,thank you,
Regards Rick

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Leah corner unit

I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. All good my husband assembled no issues and my set looks wonderful. Very nice quality.

17 September 2026
Rated 5 out of 5 stars

Superb service

Superb service from enquiry to delivery. Friendly staff, great atmosphere no high pressure sales just very professional and honesty throughout. Delivery has the valuable option of assembly at home too, Its a no brainer, we definately recommend White Stores for every aspect of their amazing products, sales and a great shopping exprience.

24 September 2026
Rated 5 out of 5 stars

one of the best experience I have had buying from this Company

from start to finish we were treated very well. informative helpful and efficient . we haven't actually unpacked the garden furniture yet but I trust it’s as good as this company is efficient. I would definitely use this company again. This is how business used to be run with care consideration and understanding.

22 September 2026
Unprompted review

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