Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- also in
- Garden
- Garden centre
- Home Furniture Shop
- Home improvement shop
- Outdoor furniture shop
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23k reviews
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Excellent customer service from start…
Excellent customer service from start to finish. We had an issue but it was quickly and effectively sorted by Angel - thank you !!
15 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your lovely feedback with us.
We’re delighted to hear that you received excellent customer service from start to finish. We’re especially pleased that Angel was able to quickly and effectively resolve the issue you experienced. We’ll be sure to pass your kind words on to her.
Thank you for choosing White Stores!
Kind Regards,
White Stores Team
Great service at store but wrong…
Great service at store but wrong assembly instructions when deliveref
5 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your feedback. We’re delighted to hear that you received great service in-store and that your delivery went smoothly. We’re very sorry, however, that the assembly instructions provided were incorrect, and we understand how frustrating that must have been.
We’ll make sure this is passed along to our team so improvements can be made. Your comments are invaluable in helping us enhance the customer experience.
Kind Regards,
White Stores Team
The product is excellent and the team…
The product is excellent and the team who installed it were first class
11 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that you're pleased with the product and that our installation team provided first-class service. We truly appreciate you sharing your positive experience.
Kind Regards,
White Stores Team
Would prefer human contact re delivery date
Ordering online was straightforward, though I thought delivery charges were high for one large box. I received text for delivery day which was no good for me and then was unable to speak to anyone to rearrange, I left mssg on chatbot and it took a few days to receive new delivery date, again by text. Goods arrived on day with good communication and helpful delivery team. Item was easy to assemble and good quality.
12 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We appreciate your feedback and are glad to hear that your online ordering experience was straightforward and the item was easy to assemble and of good quality. We sincerely apologize for the inconvenience you experienced with the delivery charges and the difficulty in rescheduling your delivery.
We're happy to know that the delivery team was helpful and communication was good on the day of delivery.
Kind Regards,
White Stores Team
Great service by Jack & Elliott very…
Great service by Jack & Elliott very helpful
14 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review! We're so pleased to hear that our team provided such excellent service and that they were very helpful. We truly appreciate your kind words.
Kind Regards,
White Stores Team
The ordering process was quick and…
The ordering process was quick and easy. Delivery was good and product details and description accurate. Good and sturdy product.
4 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We're delighted to hear that your ordering process was quick and easy, and that the delivery was good. It's fantastic to know that the product details and description were accurate, and that you're pleased with the good and sturdy quality of your purchase.
Thank you for your wonderful feedback!
Kind Regards,
White Stores Team
I ordered a storage box 12 days ago…
I ordered a storage box 12 days ago that said it would be delivered within 3-5 days - I paid a premium delivery to have my item assembled. After 12 days no one has contacted me and I have no idea or if and when its being delivered - terrible communication would not use this company again
14 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re genuinely sorry for the delay and the lack of communication regarding your storage box. We completely understand how frustrating and disappointing this must be, particularly as you paid for a premium delivery service with assembly and were expecting your order within the stated 3–5 day timeframe.
We can see that one of our team members is already dealing with your issue and has reached out to our partner courier to obtain an update on your delivery. Please be assured that this is being actively followed up, and we’re working to get a clear update for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience while our team works with the courier to resolve this for you.
Kind Regards,
White Stores Team
Great service, comms and items
Ordered the 6 x 3 Legacy Pergola, with the louvered roof, along with one 3 ft Privacy screen. Overall it was a great experience, the CS guy (Felix) was very helpful and I am delighted with the pergola and screen. The build quality is great and made a real difference to our back garden. I will be ordering more Privacy screens in the future.
17 July 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share such a lovely review!
We’re delighted to hear that you’re so pleased with your 6 x 3 Legacy Pergola and 3 ft Privacy Screen, and that the quality has made such a difference to your garden. It’s also wonderful to hear that Felix was so helpful throughout your experience.
We really appreciate your kind words and your plans to add more Privacy Screens in the future. We hope you continue to enjoy your pergola and your garden space!
Thank you for choosing White Stores.
Kind Regards,
White Stores Team
Very good service
I placed my order 2 days before I received a email offering a discount I contacted white stores and spoke to Millie who promptly added the discount to my existing order plus adding an additional item I required everything was confirmed by email immediately after my telephone call very good service received by Millie
14 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We're so pleased to hear about your positive experience with us!
It's wonderful that our team was able to promptly assist you with your order and apply the discount you needed, as well as add the additional item. We're glad everything was confirmed quickly.
Thank you for sharing your feedback!
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback, we truly appreciate it.
We’re pleased to hear that you found our staff helpful. We really appreciate your kind feedback and are glad our team was able to assist you.
Thank you for choosing White Stores!
Kind regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that your issue was resolved professionally and swiftly. We’re glad our team was able to assist and provide a positive resolution.
Thank you for choosing White Stores and for your kind feedback!
Kind Regards,
White Stores Team
As described online
Easy to use website & good communication for delivery.
Garden set as described, it's very comfortable & looks good. We bought the waterproof protective covers, they are easy to use & fit well.
Delivery was within the time slot, excellent service.
29 August 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We're delighted to hear that you found our website easy to use and that our communication regarding your delivery was good. It's wonderful to know that your garden set is as described, comfortable, and looks good. We're also pleased that the waterproof protective covers are easy to use and fit well.
We truly appreciate your kind words about our excellent delivery service.
Kind Regards,
White Stores Team
Love our new pergola
Great range of pergolas and able to find exactly what I wanted, Delivery was hassle free and placed in my garden with care. Able to put up in a few hours with the help of my teenage son and looks amazing. The free heater that came with it was the cherry on top, had it on several times and keeps us lovely and warm. Honestly couldn't fault any element of my experience. Will definitely use again and highly recommend.
12 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We're absolutely thrilled to hear how happy you are with your new pergola!
It's wonderful to know you found exactly what you wanted from our range and that the delivery was hassle-free. We're delighted that you and your son were able to assemble it easily and that it looks amazing in your garden. We're especially pleased that the free heater has been such a bonus, keeping you lovely and warm.
Thank you for your high recommendation!
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind review. We’re delighted to hear that your furniture arrived on time, was well packed, and that you’re enjoying the lovely quality.
Providing a smooth delivery experience and products that bring joy is always our aim, so it’s wonderful to know this matched your expectations.
Kind Regards,
White Stores Team
Helpful Staff
White Stores has a great selection of garden furniture. I purchased a cantilever parasol. I mistakenly ordered the wrong item. This was resolved quickly and efficiently by a helpful member of the customer care team. I was kept updated on my purchase and the product arrived on time.
12 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind review.
We're delighted to hear you found a great selection of garden furniture with us. It's wonderful to know that our customer care team was able to quickly and efficiently resolve the issue with your order, keeping you updated throughout the process.
We're pleased your product arrived on time and that you had such a positive experience.
Kind Regards,
White Stores Team
very good product
The product itself was very good quality and good design. Allow a bit of time for delivery as it was not the quickest.
9 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your review.
We’re delighted to hear that you’re pleased with the quality and design of your product. We appreciate your honest feedback regarding delivery times and are glad to know that overall you’re happy with your purchase.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind review. We’re delighted to hear that you found our prices accessible, the service good, and that delivery charges were fair. Providing great value alongside excellent service is always our aim, so it’s wonderful to know this matched your expectations.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
White Stores Team
Excellent quality
This garden set will probably outlast me. Great build quality, comfortable and very aesthetic.
8 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're absolutely delighted to hear that you're so pleased with the build quality, comfort, and aesthetic appeal of your new garden set. It's fantastic to know that you feel it will last for a very long time.
We truly appreciate you taking the time to share your positive experience.
Kind Regards,
White Stores Team
Customer service/Product Quality
Customer service, delivery times and delivery notifications are excellent. Products are very high quality. On the downside, a chair was delivered damaged in damaged packaging and replacement took time but all corrected eventually and with no fuss.
12 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your positive review.
We are delighted to hear that you found our customer service, delivery times, and notifications excellent, and that you are pleased with the high quality of our products.
We sincerely apologize that a chair arrived damaged and that its replacement took some time. We are glad that we were able to resolve this issue for you without any fuss in the end.
Kind Regards,
White Stores Team
Ordered compact corner sofa with fire…
Ordered compact corner sofa with fire pit table. When the it arrived we had a sudden downpour and the delivery men got completely soaked but they still delivered to my garden room. Thank you. One box looked damaged and when we opened it, it was the box holding the glass guard and the glass was smashed. I contacted White Stores straight away and was asked to send pictures via email. The wonderful Arabella got back to me via email within 2 hours to inform me that they would send a new glass guard out to me within 4 days, I received it in 2 days and it is now all set up in my garden. Accidents happen but it is how it is handled and in my case Arabella not only replaced the item in days she also apologised and checked that I was okay due to the glass being shattered. Fantastic customer service.
4 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We are so pleased to hear that our delivery team provided excellent service, even in challenging weather conditions.
We understand how frustrating it can be to receive a damaged item, and we are truly glad our team was able to resolve the issue with the broken glass guard so quickly and efficiently. It is wonderful to know that our prompt action and care made a positive impact on your experience.
We appreciate you sharing your positive feedback and are delighted that your new furniture is now perfectly set up in your garden.
Kind Regards,
White Stores Team
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