Excellent product at a reasonable price. Whole process from ordering to delivery straightforward. The guy delivering went the extra mile to ensure he handed us our order - unlike some companies who ju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been looking for a white nutcracker for years. I finally found Otto and I am absolutely delighted! Great quality and very easy to assemble. I couldn't bear to put him away until Christmas s... See more
I ordered Leah corner unit, table,chair and bench for our new pergola. It was out of stock but was kept informed on new delivery status so I preordered and I received on my nominated delivery date. Al... See more
So I ordered some outdoor furniture from white stores. Visited the Manchester showroom which had an excellent selection and very helpful staff. The products were delivered yesterday on time an as agre... See more
Company details
- Garden Furniture Shop
- also in
- Garden
- Garden centre
- Home Furniture Shop
- Home improvement shop
- Outdoor furniture shop
About White Stores - The Outdoor Living Store
Written by the company
Getting To Know White Stores
Garden Furniture & Outdoor Lifestyle Experts
Welcome to White Stores, the UK’s leading outdoor living specialists. It started with a single wooden parasol sold in 2005 to our first customer.Now, over 19 years later, White Stores is recognised as one of the UK’s largest retailers of outdoor living.
Our extensive product range is crafted with care and attention to detail using only the finest, premium-quality materials, hand-picked by our team of expertsOur goal is to uphold our family-run business values whilst delivering a seamless large-scale service. So, from our family to yours, let’s keep discovering the value of outdoor living.
Garden Furniture
Pergolas
Parasols
Accessories
Our Stores
Written by the company
Contact info
Unit 8, Capitol Industrial Centre, Fulmar Way, SS11 8YW, Wickford, Essex, United Kingdom
- 01268 207681
- aftersales@whitestores.co.uk
- www.whitestores.co.uk
4.6
Excellent
23k reviews
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Great customer service from Arabella
Great customer service from Arabella, quick to reply and very helpful
17 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your kind feedback. We’re delighted to hear that Arabella provided great customer service, was quick to reply, and very helpful throughout.
We’ll be sure to share your comments with her, it means a lot to know her support made such a positive difference.
Kind Regards,
White Stores Team
Great product
Fast delivery, great product. When something wasn't right it was rectified very quickly.
15 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your feedback. We’re delighted to hear that you were happy with the fast delivery and the quality of the product. We’re also glad that when something wasn’t quite right, our team was able to rectify it quickly for you.
Your comments mean a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
White Stores Team
My order was delivered but one item was…
My order was delivered but one item was missing.
The resolution for this problem could not have been simpler, mainly due to the efficiency and professionalism of Arabella Sparks from the aftersales team.
18 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience. We’re sorry to hear that one item was missing from your order, but we’re delighted that Arabella Sparks from our Aftersales Team was able to resolve the issue quickly and professionally.
We truly appreciate your kind words, it’s wonderful to know that Arabella’s efficiency made the resolution simple for you. We’ll be sure to pass along your feedback to her.
Kind Regards,
White Stores Team
Very quick delivery by pleasant and…
Very quick delivery by pleasant and helpful men easy to erect and is of very good standard
17 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're so pleased to hear that your delivery was quick and handled by pleasant and helpful men. It's also fantastic to know that you found the item easy to erect and of a very good standard. We truly appreciate your kind words.
Kind Regards,
White Stores Team
Great Pergola
Great Pergola, Easy to build with easy to follow instructions. The delivery driver and his assistant put the boxes right at the place I was to build. Very satisfied.
10 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
We're so pleased to hear how satisfied you are with your new pergola! It's wonderful that the assembly was straightforward with clear instructions. We're also delighted that our delivery team was helpful in placing the boxes exactly where you needed them.
Kind Regards,
White Stores Team
Excellent work by Mark and Paul
Excellent work by Mark and Paul putting up my new pergola. Very efficient and professional. They completed the work in a timely manner and left the area clean and tidy. I can thoroughly recommend Whitestores.
17 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful review!
We're so pleased to hear about the excellent work on your new pergola. It's fantastic to know the team was efficient, professional, and left the area clean. We truly appreciate your recommendation.
Kind Regards,
White Stores Team
Jack and Elliot delivered my garden…
Jack and Elliot delivered my garden furniture. They were punctual, friendly, professional and very helpful with tips on how to build the items and dispose of the boxes. Excellent service all round.
13 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We are so pleased to hear that your delivery was handled so well. It's wonderful to know that the team was punctual, friendly, and professional, and that they provided helpful tips for assembly and box disposal. We'll be sure to pass on your kind words.
Kind Regards,
White Stores Team
Great service
Had what I needed, good price
, easy to order and delivered in good time.
16 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're delighted to hear that you found what you needed at a good price, and that the ordering process was easy with timely delivery. We truly appreciate your kind words.
Kind Regards,
White Stores Team
A bit of a wait as the furniture we…
A bit of a wait as the furniture we purchased was out if stock.
But well worth the wait. It’s great furniture well made. Cushions are nice and thick. Very happy looks lovely
Delivery was good too . Just one mark on the coffee table looks like a deep-scratch but I'm not prepared to wait so long for a replacement.
Many thanks Theresa
16 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback.
We are so pleased to hear that despite the wait for your furniture, you found it to be well worth it and are happy with the quality and appearance. We are, however, very sorry to learn about the mark on your coffee table. We understand your reluctance to wait for a replacement, and we appreciate you bringing this to our attention.
Kind Regards,
White Stores Team
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you had to chase us to arrange the delivery of your product. We understand how frustrating this must have been, particularly when you were expecting your order to arrive without needing to follow up.
We’re reaching out to you directly so we can look into what happened and understand where the communication or delivery process fell short.
Kind Regards,
White Stores Team
We had an issue with a table bought…
We had an issue with a table bought some time ago. Contacted Customer Services and Millie sorted problem almost immediately.
The test of a good company is how they resolve the problem.
Brilliant service from Millie
16 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for sharing your experience. We’re delighted to hear that Millie was able to resolve the issue with your table almost immediately. As you mentioned, the true test of a good company is how problems are handled, and we’re proud that Millie delivered brilliant service.
We’ll be sure to pass along your kind words to her, it means a lot to our team.
Kind Regards,
White Stores Team
Excellent customer service friendly and…
Excellent customer service friendly and helpful. Millie updated me as promised
14 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you so much for your kind words. We’re delighted to hear you experienced excellent customer service and found our team friendly and helpful. It’s wonderful to know that Millie kept you updated as promised.
We truly appreciate you taking the time to share your feedback, and we’ll make sure Millie knows how much her support meant to you.
Kind Regards,
White Stores Team
Such a great company to deal with
Such a great company to deal with, the customer service was quick and efficient, they went above and beyond my expectations when sorting my product issue. I would highly recommend them. I will certainly order from here again.
16 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic review!
We are so pleased to hear that our customer service was quick and efficient, and that we exceeded your expectations in resolving your product issue. We truly appreciate your high recommendation and look forward to your next order!
Kind Regards,
White Stores Team
Pergola purchase
We recently purchased a pergola from White Stores Manchester and honestly couldn’t be happier with the whole experience.
We visited the showroom on a completely random weekday, not really knowing much about pergolas. Although we’d done quite a bit of research and had a good idea of what we wanted, we weren’t even sure it would be possible because we needed a particularly tall pergola to accommodate our patio doors, which open outwards.
We were fortunate that, on the day we visited, one of the sales assistants, Wado, was working. He was very helpful and took us around the store, explaining all the different options and variations and really taking the time to understand what we needed. He was able to design a pergola that worked perfectly for our requirements, taking into consideration the specific details of our space and even suggesting things we hadn’t thought of ourselves.
Wado was incredibly patient, knowledgeable and helpful throughout. He is such a warm and friendly person, and we immediately felt comfortable asking questions and discussing our ideas with him. His knowledge of the products and his willingness to find a solution for us made such a difference, and we never felt rushed or pressured.
We also arranged for White Stores to deliver and fit the pergola for us. The fitting was carried out by two men from Bayway Logistics, who did an excellent job. They checked with us at every stage of the installation, explained what they were doing and made sure everything was exactly where we wanted it. They were quick, efficient and extremely polite, and they cleared everything away once the job was finished.
We’re absolutely delighted with the finished pergola. It looks beautiful, fits our space perfectly and has completely transformed our patio.
A huge thank you to Wado and the team at White Stores Manchester, as well as the two men from Bayway Logistics. We’re absolutely delighted with our pergola and highly recommend them!
20 August 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We are absolutely delighted to hear about your wonderful experience with us, from your initial visit to the Manchester showroom to the final installation of your pergola. It truly makes our day to know that our team was able to assist you in finding the perfect solution for your unique patio door requirements.
We are particularly pleased to learn that our sales assistant provided such patient, knowledgeable, and friendly service, ensuring all your needs were met and even suggesting innovative ideas. We also appreciate your kind words regarding the efficiency and politeness of our delivery and fitting team. Knowing that your new pergola has completely transformed your patio and that you are so happy with the outcome is incredibly rewarding for us. We sincerely thank you for your high recommendation!
Kind Regards,
White Stores Team
List email Thankyou for sending again
16 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
We're so glad we could assist you again! We appreciate your kind words and positive feedback.
Kind Regards,
White Stores Team
The representative was extremely…
The representative was extremely helpful throughout, kept me regularly updated, and took the time to work through the different options available. They were professional, patient and genuinely focused on finding a solution. Ultimately, we reached an acceptable conclusion to the issue, and I was very happy with how it was handled.
16 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your fantastic 5-star review!
We are so pleased to hear about your positive experience. It's wonderful to know that our team member kept you regularly updated, patiently explored different options, and genuinely focused on finding a solution. We're delighted that an acceptable conclusion was reached and that you were very happy with the handling of your issue.
Kind Regards,
White Stores Team
I would just like to compliment Jenny…
I would just like to compliment Jenny in customer service on her excellent customer service skills. She dealt with my enquiry fairly and efficiently and I wouldn't hesitate to recommend White Stores to anyone.
8 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback.
We're delighted to hear about your positive experience and that one of our team members handled your inquiry efficiently. We truly appreciate your recommendation.
Kind Regards,
White Stores Team
Website easy to use fab furniture!
Website easy to use, fantastic products that I love and a wonderful friendly and efficient delivery team! Thanks so much
15 September 2026
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful 5-star review! We're absolutely delighted to hear that you found our website easy to use and that you love our fantastic products. It's also wonderful to know that our delivery team provided a friendly and efficient service.
Kind Regards,
White Stores Team
Fantastic quick response from white…
Fantastic quick response from white stores aftercare team
replacement table top on its way
Thanks
15 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback.
We're delighted to hear that our aftercare team provided a fantastic quick response and that a replacement tabletop is on its way. We truly appreciate your kind words.
Kind Regards,
White Stores Team
We had our pergola fitted on the 7th of…
We had our pergola fitted on the 7th of this month.
We are really pleased with the product,everything they said it would be.
Mark/Derek/Abraham were simply amazing,made a really good job of it.
They were on time,efficient really nice lads.
The covers are amazing also.
Worth every penny.
Thank you guys for a job well done.
Will deffo recommend.
7 September 2026
Unprompted review
Reply from White Stores - The Outdoor Living Store
Hi,
Thank you for your wonderful feedback!
We're so pleased to hear how happy you are with your new pergola and that it's everything you expected. It's fantastic to know that our team members were amazing, efficient, and made such a good impression. We're delighted you found the covers amazing and that you feel it was worth every penny.
We truly appreciate your recommendation!
Kind Regards,
White Stores Team
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